Industry Day for FDA Contact Center Optimization

SOL #: FDA-RFI-2026-131159Special Notice

Overview

Buyer

Health And Human Services

Food And Drug Administration

Rockville, MD, 20841, United States

Place of Performance

Silver Spring, MD

NAICS

No NAICS code specified

PSC

No PSC code specified

Set Aside

No set aside specified

Original Source

https://sam.gov/opp/1f4e78a784f84297aab28c9bdc74e230/view

Timeline

Posted

Feb 3, 2026

Last Updated

Mar 11, 2026

Action Date

Feb 18, 2026, 4:59 AM

Qualification Details

Fit reasons

NAICS alignment with historical contract wins in similar service areas.
Scope strongly matches core technical capabilities and delivery model.

Risks

Past performance thresholds may require one additional teaming partner.
Potential clarification needed on staffing minimums before bid/no-bid.

Next steps

Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.

Quick Summary

The U.S. Food and Drug Administration (FDA) is hosting an Industry Day for Contact Center Optimization on Monday, February 23, 2026, in Silver Spring, MD. This event aims to inform industry partners about the project's objectives and gather information. RSVP is required by February 17, 2026.

Purpose of Industry Day

This special notice and Industry Day are for planning and information-gathering purposes only and do not constitute a solicitation or commitment by the Government. It provides potential vendors an opportunity to understand the FDA's Contact Center Optimization Project objectives and ask clarifying questions. Information shared may contribute to a future FAQ document.

Event Details & Agenda

The Industry Day will be held on Monday, February 23, 2026. A preliminary agenda includes registration, welcome remarks, a project overview, discussion of objectives and goals, general Q&A sessions, and vendor networking. The event will take place at the FDA White Oak Campus in Silver Spring, MD.

Participation & Logistics

RSVP Deadline: February 17, 2026
RSVP Email: Kenya.Thomas@fda.hhs.gov, Shailesh.Shah@fda.hhs.gov, Lilibeth.Deato@fda.hhs.gov, and Minjie.Zeng@fda.hhs.gov.
Email Subject: "Registration: Industry Day for FDA Contact Center Optimization"
Attendees: Maximum two representatives per company/organization.
Dress Code: Business formal.
Lodging: Vendors are responsible for their own accommodations.
On-site: Coffee service will be available.
Visitor Information: Detailed instructions for parking, access procedures, identification requirements (valid REAL ID-compliant state ID), security screening, and escort policy are provided in the attached "Visitor Parking Map.pdf" and "FDA Visitor Information.pdf" documents. Non-U.S. citizens require preapproval.