Information Resource Center (IRC) Support Services at Rock Island Arsenal
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The U.S. Army Contracting Command-Rock Island Arsenal (ACC-RIA), on behalf of Combat Capabilities Development Command (DEVCOM) Chemical Biological Center – Rock Island (CBC-RI), has issued a Sources Sought Notice for Information Resource Center (IRC) Support Services at Rock Island Arsenal, IL. This is market research to identify qualified sources for inquiry management services related to Chemical, Biological, Radiological, and Nuclear (CBRN) equipment and acquisition programs. Capability statements are due by June 30, 2026.
Scope of Work
The requirement is for non-personal services to provide comprehensive IRC support, including:
- Managing telephone, email, and web inquiries.
- Data entry into the IRC Information System (IRC-IS/Ticket Tracker).
- Researching inquiry history and verifying information.
- Providing customer responses and conducting online research.
- Coordinating with Subject Matter Experts (SMEs) for complex inquiries.
- Adhering to government policies on safety, cybersecurity, and classified information.
Performance standards include strict response times: one business day for Tier One inquiries and coordination with SMEs within three business days for Tier Two inquiries.
Key Requirements
Respondents must demonstrate capabilities in:
- Corporate Experience: Operating multi-tiered (Tier 1 and Tier 2) technical help desks/information centers, managing response times, and SME coordination.
- DoD Logistics & CBRN Expertise: Personnel experience with DoD logistics systems (e.g., WebFLIS, LOGSA, JACKS), National Stock Numbers (NSNs), shelf-life management, and CBRN equipment.
- Mandatory Security & Compliance: Possessing an active SECRET Facility Clearance (FCL), providing personnel with active SECRET security clearances at the time of proposal submission, and safeguarding Controlled Unclassified Information (CUI) per NIST SP 800-171.
- Personnel: Minimum three years of verifiable experience in DoD chemical-biological systems.
Contract & Timeline
- Opportunity Type: Sources Sought (Market Research)
- Set-Aside: None specified.
- Anticipated Contract Type: Firm Fixed Price (FFP)
- Anticipated Period of Performance: Base year (September 25, 2026 – September 24, 2027) plus four 12-month option years.
- Place of Performance: Primarily government facilities at Rock Island Arsenal, IL.
- Capability Statements Due: June 30, 2026, by 10:00 A.M. CDT.
- Published Date: June 16, 2026.
Submission Instructions
Interested sources should submit capability statements addressing the above key requirements, including company profile (Name, UEI, CAGE, POC, Business Size, Socioeconomic Status), and relevant Government-wide Acquisition Contracts (GWACs) or IDIQs. Submissions are via email to sydney.e.johnson18.civ@army.mil and kathleen.m.ward20.civ@army.mil. This is for planning purposes only and does not constitute a solicitation.