In‐Store Seafood Market Resale Operations to Include Roadshows at Eleven Commissary Locations in Maryland, New Jersey, Virginia, and Washington DC

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for operating an In-Store Seafood Market Resale Operation, including "roadshows," for the Defense Commissary Agency (DeCA). The primary goal is to provide quality grocery products, specifically seafood, at a cost to military personnel and their families, thereby enhancing quality of life and serving as a recruitment and retention incentive.

• The Contractor shall furnish all personnel, supervision, food products, and operating supplies necessary to run a well-stocked seafood market. This includes offering a variety of items to satisfy patron demands, ensuring savings, and increasing sales.

• The scope includes both in-store operations and "roadshows" at commissary locations. Provisions for fresh lobster and steaming product will be determined by the Category Manager.

• New store locations may be added to the contract without re-competition.

• The Contractor shall ensure employees are available during established operating hours and provide timely customer service.

• Business relations require the Contractor to integrate and coordinate activities, manage timeliness, completeness, and quality, and ensure customer satisfaction and professional/ethical behavior.

• The Contractor shall maintain records for reporting on operations, including County of Origin Labeling (COOL), temperature logs, and expiration date codes.

• Ownership of products remains with the Contractor until scanned at a DeCA authorized register.

• Savings: Core items must offer a minimum of 13% savings, with an overall target of 25% patron savings. Non-core items must provide at least 10% savings below the retail price of comparable stores in the local competitive area (within a 10-mile radius).

• Sales: The Contractor shall increase overall annual sales on core and non-core items by at least 3% Year-Over-Year (YOY).

• Promotions: A minimum of one weekly promotion is required, communicated to the Category Management Team weekly.

• Customer Satisfaction: High-quality customer service with minimum wait times is expected.

• Quality Control Plan (QCP): The Contractor must provide a QCP addressing sanitation, HACCP, temperature logs, COOL compliance, DeCA system updates, endangered product adherence, approved sources, expired product, sales growth, and training.

• Quality Assurance Surveillance Plan (QASP): The Government will conduct inspections and evaluations using various surveillance methods. Market Basket Surveys (MBS) will be conducted by the Contractor to validate patron savings.

• The PWS applies to commissary locations as listed in the Schedule of Supplies (SF-1449 continuation sheet).

• Hours of operation are established for each location.

• Product: Products must be fresh, properly packaged, labeled (including UPCs, PLUs, common names, additives, and origin), and sourced from approved suppliers. Products must comply with endangered species regulations and be handled appropriately regarding temperature and recalls.

• Personnel: The Contractor must provide qualified personnel with appropriate skills, training, and certifications. Employees must adhere to installation policies, procedures, and security requirements. Personnel must present a clean appearance and wear identification.

• Roadshows: Specific coordination with the Commissary Officer is required for roadshow sales, including days/hours, location, product, load/test UPCs/PLUs, cross-merchandising, veterinary involvement, parking, delivery, setup/cleaning, waste removal, GFE issuance, sales banners, flyers, and register operations.

• Government Furnished Items (GFI): The Government will maintain/repair GFI, except for cleaning, which is the Contractor's responsibility. The Contractor must notify the Government of any required maintenance or repairs.

• Contractor Furnished Items (CFI): The Contractor is responsible for maintenance, repair, and training for CFI. CFI must be evaluated and approved by the COR and Commissary Officer prior to installation and use.

• Publications and Directives: The Contractor must comply with mandatory and advisory publications and directives listed in the PWS.