Integrated Employee Assistance Program/WorkLife Services (EAP)

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide comprehensive, broad-brush Employee Assistance Program (EAP) and integrated WorkLife services to the Department of Transportation (DOT) workforce, supporting safety, security, reliability, and employee engagement.

• Comprehensive EAP services incorporating EAPA Core Technology, industry trends, and regulatory compliance.

• Integrated WorkLife services including life management, convenience services, elder-adult care assessment, healthy lifestyle resources, and coaching.

• Services available to approximately 55,000 DOT employees, their dependents, and individuals in comparable family relationships.

• Specific focus on services for Testing Designated Positions (TDP) and Bargaining Unit Employees (BUE).

• Services must comply with all applicable laws, orders, and references, including HIPAA, Privacy Act, OPM guidelines, and DOT Order 3910.1 (series).

• Program management and governance support.

• Basic EAP services, including assessment, referral, and short-term counseling.

• Substance misuse assessment, referral, and rehabilitation support for safety-sensitive and security-sensitive employees (Prime Contractor only).

• 24/7 access to services via toll-free numbers and digital platforms.

• Promotion, outreach, and employee education.

• Training for employees, supervisors, and managers.

• Management consultation and supervisory referral support.

• International and overseas employee support.

• WorkLife services, including resource referral and support.

• Case response time standards and service level requirements.

• Database, platform, and information system maintenance.

• Utilization reporting, trend analysis, and data analytics.

• Confidentiality, privacy, and compliance protections.

• Provider network management, credentialing, and quality assurance.

• Accessibility, accommodation, and language access services.

• Critical Incident Stress Management Services (CISM).

• International Support.

• Wellness/Healthy Lifestyle Resources.

• Senior/Adult Care Management Services.

• Database Maintenance.

• Onsite Support (Washington DC Headquarters).

• Backup Care (Optional Services).

• Transition-in and Transition-out planning and execution.

• 24/7 availability with one toll-free number.

• Minimum of eight (8) sessions of confidential counseling or assessment/referral per issue.

• In-person counseling within a 30-minute drive from work or home (exceptions apply).

• Virtual sessions conducted by licensed affiliate counselors within the employee's state.

• Appointment assistance and follow-up.

• Emergency/crisis response within the same day.

• Comprehensive network of providers.

• Contractor must evaluate referral sources for suitability and monitor quality.

• Program management support to perform tasks efficiently, accurately, on time, and within cost and schedule.

• Develop and submit a Project Management Plan (PMP) and Quality Control Plan (QCP).

• Submit quarterly and yearly promotional plans and statistical reports.

• Provide monthly safety/security-sensitive chemical dependency reports.

• Develop and submit a transition-in plan within 15 days and transition-out plan as directed.

• Maintain a database with approximately 22 data elements.

• Onsite support clinicians must be master's level with a valid state license.

• Department-wide program offered to all national and international DOT employees and eligible dependents.

• National scope encompasses all 50 states, the District of Columbia, and U.S. territories.

• Specific locations for onsite support include Washington DC Headquarters and potentially other DOT Field or Regional Offices.

• Prime Contractor must perform substance misuse rehabilitation for safety-sensitive and security-sensitive employees; subcontractors are prohibited from this task.

• Compliance with DOT Order 3910.1 (series) for safety-sensitive employees.

• Utilization reporting includes all DOT Operating Administrations.

• Promotional materials must be 508 compliant.

• Critical Incident Stress Management services must follow the ICISF model.

• Backup Care services currently have no available funding but may be contracted in the future.

Questions & Answers / Clarifications

This document is a Question and Answer Worksheet related to the Statement of Work (SOW) for this opportunity. It is intended to capture vendor questions and provide government responses.

• No questions or answers are provided in the current document. The worksheet is blank, indicating that either no questions have been submitted or no responses have been recorded within this specific file.

• As the worksheet is empty, it currently has no impact on the solicitation requirements, due dates, or submission rules. Bidders should monitor for future updates or clarifications if questions are submitted and answered.

Request for Information (RFI) / Statement of Work (SOW)

This document is a Request for Information (RFI) from the Department of Transportation (DOT), Office of the Secretary, seeking information on Employee Assistance Program (EAP) services for all operating administrations. The DOT anticipates a Fixed Price Priced award for this requirement, with a contract period of five years (one base year and four option years).

• Action: Bidders are requested to review the attached draft Statement of Work (SOW) and provide comments and questions.

• Submission Deadline for Questions/Comments: February 11, 2026, by 4:30 PM Eastern Standard Time.

• Submission Method: Via email to Abdul.Latifi@dot.gov and Robin.Golden@dot.gov.

• Virtual Industry Day: All questions will be answered during a virtual industry day on February 19, 2026, from 10:00 a.m. to 12:00 p.m. Eastern Standard Time via MS Teams.

• RSVP for Industry Day: Firms must RSVP to Abdul Latifi and Robin Golden by February 17, 2026, by 12:00 PM Eastern Standard Time to receive the meeting link.

• Subject Line Reference: "DOT/FAA EAP Services" must be included in the subject line of all responses.

• RFI DOT EAP Services Cover Page

• Draft SOW

• Excel- Question and Answer Worksheet