Integrated Security System

Statement of Work (SOW) / Performance Work Statement (PWS)

To ensure uninterrupted sustainment, maintenance, and modernization of Electronic Security Systems (ESS), CCTV/Qognify video surveillance systems, NICE Vision Pro digital recorders, and HUGS Infant/Pediatric Protection Systems at Brooke Army Medical Center (BAMC) and designated outlying facilities.

• Comprehensive sustainment, maintenance, troubleshooting, and lifecycle support for ESS, CCTV/Qognify, and HUGS systems.

• Support includes hardware, software, network components, and associated infrastructure.

• Specific systems include CEM Access 2000, Lenel access control, NICE Vision Pro, and HUGS Infant/Pediatric Protection System.

• Services encompass technical support, preventive and corrective maintenance, system administration, network support, and lifecycle management.

• Includes OEM-aligned upgrades and patches, and integration support between systems.

• 99.9% uptime for HUGS components.

• 99.9% uptime for ESS and CCTV critical components.

• 2-hour emergency response for all mission-critical failures.

• Unlimited on-site service and telephone consultation 24/7/365.

• On-site response within two (2) hours for emergency events.

• Restoration to manufacturer specifications within twenty-four (24) hours for emergency events.

• On-site response within twenty-four (24) hours for non-emergency events.

• Restoration to manufacturer specifications within seventy-two (72) hours for non-emergency events.

• Services are to be provided at Brooke Army Medical Center (BAMC) and designated outlying facilities.

• Contractor personnel must be fully trained, OEM-certified, and experienced in the systems they service.

• Personnel must possess active U.S. Government Secret clearances.

• Documented experience in hospital or Military Treatment Facility (MTF) environments is required.

• All work must comply with Department of War (DoW) requirements, applicable security directives, clinical safety standards, and manufacturer specifications.

• Contractor shall maintain all system documentation, drawings, inventories, and configuration baselines.

• Spare parts must be OEM components only.

• Active OEM support relationships are required.

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide continuous technical support, maintenance, and lifecycle services for Electronic Security Systems (ESS), Closed Circuit Television (CCTV)/Qognify, NICE Vision Pro recorders, HUGS Infant/Pediatric Protection System, and associated network infrastructure at Brooke Army Medical Center (BAMC) and identified outlying facilities. This is a mission-critical requirement.

• Electronic Security System (ESS) Support: Ongoing support for approximately 3,500 proximity readers and control devices, including integration with CEM Access 2000 and NICE Vision Pro. Support extends to BAMC compound and designated outlying facilities.

• CCTV/Qognify Support: Ongoing support for CCTV/Qognify cameras, video switch, encoders/decoders, CPUs, and NICE Vision Pro recorders, including integration with the CEM system.

• Infant/Pediatric Protection System (HUGS) Support: Ongoing support, maintenance, and lifecycle services for the HUGS system, ensuring integration with ESS and CCTV/Qognify for coordinated alarm responses. Requires 99.9% operational availability.

• Maintain 99.9% operational availability for ESS, CCTV/Qognify, and HUGS systems (excluding scheduled maintenance and Government-directed outages).

• Meet specified response and resolution times for emergency (2-hour response, 24-hour restoration) and non-emergency (24-hour response, 72-hour restoration) situations.

• Services are to be performed at BAMC and identified outlying facilities.

• Personnel: Requires a Project Manager and trained, certified technicians with specific experience in CEM, NICE Vision (Qognify), and HUGS systems. Minimum qualifications and certifications are detailed for various roles including HUGS Infant Security Technician, Systems Administrator, Network Architect, Maintenance Technician, CCTV/Qognify Technician, and Locksmith.

• Testing: Conduct annual work plans and quarterly Mission Essential Vulnerability Area (MEVA) testing, including HUGS-specific scenarios.

• Deliverables: Includes annual work plans, quarterly test reports, system drawings, spare parts inventory, and personnel qualification records.

• On-Site Spares: Contractor shall provide and store specified system components and spares on-site.

• Manufacturer Support: Coordinate with CEM manufacturer for software-only support, adjusting schedules as needed due to time zone differences.

Sources Sought / Market Research

This document is a Sources Sought notice issued by the Medical Readiness Contracting Office-West, Fort Sam Houston, TX. Its purpose is to conduct market research to identify interested parties with the resources to support a requirement for Electronic Security Systems (ESS), including Closed Circuit Television (CCTV)/Qognify, NICE Vision Pro recorders, HUGS Infant/Pediatric Protection System, and associated network infrastructure. The government intends to procure these services on a competitive basis.

Brooke Army Medical Center, Fort Sam Houston, TX 78234 (100% On-Site Government, 0% Off-Site Contractor).

Contractors must provide continuous technical support, maintenance, and lifecycle services for CEM Access 2000 and Lenel access control systems, CCTV/Qognify video systems, NICE Vision Pro digital recorders, HUGS Infant/Pediatric Protection System, and related computer hardware and software at BAMC and identified outlying facilities.

• Deadline: 12:00 PM CST, March 20, 2026.

• Format: Submit a capabilities statement (max 10 pages, Times New Roman, 10 pitch).

• Content: Address past performance on similar requirements, experience managing such tasks and subcontractors, specific technical skills, ability to perform at least 50% of the work (for Small Business Set-Aside consideration), current business status (size, employees, revenue, DUNS), qualification as a small business category (Small, Small Disadvantaged, Women-Owned, HUBZone, Service Disabled Veteran-Owned), and ability to meet facility and safeguarding requirements.

• Submission Method: Electronically via email to colleen.m.rye.civ@health.mil.

• Contract Type: Firm Fixed Price.

• Period of Performance: Base of 12 months with four 12-month option periods, plus FAR 52.217-8 for up to 6 months. Performance expected to commence June 2026.

• Other: May include tasking subject to the Service Contract Act or collective bargaining agreement.

• NAICS Code: 561621 (Security Systems Services, except Locksmiths).

• Small Business Size Standard: $25 Million.

• PSC Code: J063.

• Businesses of all sizes are encouraged to respond. The requirement may be set-aside for small businesses (in full or in part), or procured through full and open competition. All small business set-aside categories will be considered.

• This is NOT a Request for Proposal (RFP).

• It does not constitute a solicitation or commitment to award a contract.

• No funds are available to pay for response preparation.

• Responses are strictly voluntary and will not be returned.

• Not responding does not preclude future participation.

• Telephone inquiries will not be accepted.

• All questions must be submitted to the contract specialist identified.