Intent to Sole Source: SLA for Televic Microphone System
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The United States Patent and Trademark Office (USPTO), specifically the Office of Policy and International Affairs (OPIA) and the Global Intellectual Property Academy (GIPA), has issued an Intent to Sole Source for a Service Level Agreement (SLA) for their existing Televic Microphone System. This notice is for informational purposes only and is not a request for competitive proposals. The USPTO intends to award a firm fixed-price contract to Televic Conference US Corporation due to the proprietary nature of the system and the unique qualifications of the vendor.
Scope of Work
The requirement is for ongoing support, maintenance, and managed services to ensure a secure, available, and fully operational audio/conference capability for scheduled and ad-hoc meetings, including interpretation functionality. Services include:
- Maintenance, troubleshooting, and repair of hardware.
- Remote diagnostics and remediation (phone/email).
- Onsite support for incidents not resolvable remotely.
- Spare parts management and replacement for proprietary Televic components.
- Provision of all labor, supervision, materials, tools, test equipment, and OEM-authorized services for the Televic Confide system.
Performance Standards
Key performance standards from the Statement of Work (SOW) include:
- Severity 1 (Critical): 1-hour remote response, 4-hour onsite arrival, 8-hour restore target.
- Severity 2 (High): 2-hour remote response, 24-hour onsite arrival, 24-48 hour restore target.
- Severity 3 (Medium): 4-hour remote response, 5-day repair/replace target.
- Severity 4 (Low): 3-day response.
- Quarterly reporting, SLA reviews, and an end-of-year full system checkup.
Contract & Timeline
- Type: Firm Fixed Price (FFP) contract, Intent to Sole Source
- Duration: One base year, two one-year option periods, and one six-month option period.
- Set-Aside: None (Sole Source)
- NAICS: 334310 (Headsets, Handsets, Microphones And Speakers)
- Place of Performance: Global Intellectual Property Academy, Madison East Building, 600 Dulay St., Alexandria, VA 22314.
- Published: May 20, 2026
- Questions Due: June 4, 2026, by 2:00 PM EST
Additional Notes
The USPTO is exempt from the Competition in Contracting Act (CICA) under the Patent and Trademark Office Acquisition Guidelines (PTAG) 6.1.1. Market research indicated Televic Conference US Corporation is the only responsible source capable of fulfilling this requirement without incurring substantial increased costs or performance risks due to the proprietary nature of the installed system. This notice is not a request for competitive proposals; a solicitation will not be issued to the public. All questions must be submitted in writing via email to Joy Pitts (Joy.Pitts@uspto.gov) or Emalee Gawrelski (Emalee.Gawrelski@uspto.gov).