Internal Revenue Service (IRS) Taxpayer Assistance Center (TAC) Modernization
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Internal Revenue Service (IRS) is conducting a Request for Information (RFI) for market research to identify contractors capable of supporting the modernization of over 350 nationwide Taxpayer Assistance Center (TAC) offices. This effort aims to improve efficiency, effectiveness, and service quality for taxpayers requiring in-person assistance. Responses are due by February 20, 2026, at 12:00 PM EST.
Scope of Work
The modernization effort is comprehensive, covering people, technology, and reporting. The anticipated scope for a future contract includes:
- Assessment of Current State: Conducting in-person environmental scans of TAC operations, evaluating workflows, layouts, resource utilization, and customer experience.
- Development of Future State Roadmap: Providing recommendations for improvements, including process efficiencies, technology modernization, and IRM enhancements.
- Implementation Support: Assisting with action plan development, guidance for implementing recommendations, and designing/executing pilot programs.
- Project Management: Managing all tasks, communications, and ensuring quality control using Agile methodologies.
Contract & Timeline
- Type: Request for Information (RFI) / Presolicitation (for market research only).
- Anticipated Contract Type (for future work): Firm-Fixed-Price.
- Anticipated Period of Performance: One 12-month base year and one 12-month option year (May 1, 2026 – April 30, 2028).
- Set-Aside: None specified.
- RFI Release Date: February 6, 2026.
- RFI Response Due: February 20, 2026, 12:00 PM EST.
- Place of Performance: Primarily remote/contractor site, with in-person work for TAC scans and meetings in Atlanta, GA (preferred).
Key Information for Bidders
This RFI is not a solicitation for proposals, bids, or quotes; no contract will be awarded based on this RFI. Respondents should submit their information via email to the primary and secondary points of contact using the provided Vendor Response Template (Attachment 4). Responses must include a company profile and detailed technical capabilities related to current state assessment, future state development, and full implementation.
Attachments
- Attachment 1: Performance Work Statement (PWS)
- Attachment 2: Acronyms
- Attachment 3: Contractor On-Boarding Requirements
- Attachment 4: Vendor Response Template
Contact Information
- Primary: Analeatha Rollins (analeatha.s.rollins@irs.gov)
- Secondary: Iman Street (iman.street@irs.gov)