IRS Service-Wide Online Survey and Digital Website Feedback Platform

SOL #: IRS_RFI_5000225599Sources Sought

Overview

Buyer

Treasury

Internal Revenue Service

TAXPAYER FOCUSED SUPPORT

Washington, DC, 20224, United States

Place of Performance

Washington, NE

NAICS

Software Publishers (513210)

PSC

Support Services, Delivered As A Service Contract (Saa S Or Subscription) Involved With The Analysis, Design, Development, Code, Test And Release Packaging Services Associated With Application Development Projects, As Well As Off The Shelf Business Software. (DA10)

Set Aside

No set aside specified

Original Source

https://sam.gov/opp/d896cec6dbf64365841e89352c98a2c8/view

Timeline

Posted

Apr 24, 2026

Last Updated

Apr 30, 2026

Response Deadline

Apr 30, 2026, 11:00 AM

Qualification Details

Fit reasons

NAICS alignment with historical contract wins in similar service areas.
Scope strongly matches core technical capabilities and delivery model.

Risks

Past performance thresholds may require one additional teaming partner.
Potential clarification needed on staffing minimums before bid/no-bid.

Next steps

Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.

Quick Summary

The Internal Revenue Service (IRS) is conducting a Sources Sought / Request for Information (RFI) to identify capable sources for an enterprise-wide, externally hosted Software as a Service (SaaS) survey platform and a digital website feedback platform. This RFI aims to gather market information for acquisition planning. Responses are due April 30, 2026, at 7:00 AM ET.

Purpose of RFI

This RFI is for market research only, not a solicitation. The IRS seeks to:

Identify vendors capable of meeting the requirements outlined in the draft Performance Work Statement (PWS).
Obtain industry feedback on the clarity, feasibility, and structure of the requirement.
Gather recommendations on pricing structures, contract structures, and measurable performance standards.

Requirement Overview

The IRS requires an externally hosted SaaS survey platform enabling authorized users to create, administer, distribute, analyze, report on, and export data from complex web-based surveys. This platform will support taxpayer, employee, stakeholder, and other IRS research activities. Key requirements include:

Core Functionality: SaaS survey platform licenses, survey creation, administration, reporting, dashboarding, and data export capabilities.
Security: Secure hosting in a FedRAMP-authorized environment at the High level.
Support & Training: User administration, permissions management, initial training, ongoing online help, technical support, software updates, and system maintenance.
Digital Website Feedback Platform: A platform for brief interactive digital surveys to gather qualitative and quantitative feedback on user online experience.
Optional Capabilities: The draft PWS and Q&A document detail optional capabilities such as additional SaaS licenses, higher response tiers, expanded digital website feedback capacity (up to 750 million page views), an employee experience survey platform (anticipating 20,000-75,000 surveys annually for 75,000 employees), user experience testing (approx. 5 moderated/5 unmoderated sessions), and IVR integration for survey data ingestion (50,000 responses/year).

Requested Industry Feedback

The IRS specifically requests feedback on:

Capability to provide both the SaaS survey and digital website feedback platforms.
Recommended contract and pricing structures (e.g., user licenses, response tiers, page-view tiers).
Ability to provide FedRAMP High hosting, including assumptions or limitations.
Identification of unclear, duplicative, or overly restrictive language in the requirements.
Recommendations for measurable service levels, support response times, deliverables, and acceptance criteria.
Recommended industry classifications (PSC/NAICS).

Submission Details

Responses should include:

Company information (name, UEI, CAGE, business size, socioeconomic status).
Point of contact details.
Brief description of relevant capabilities and experience, including if an authorized reseller of Qualtrics, Medallia, SurveyMonkey (Momentive), or QuestionPro.
Narrative responses to the requested feedback areas.
Recommended pricing and contract structure approach.
Identification of assumptions, constraints, and recommended revisions. Responses must be submitted electronically as a searchable PDF or Microsoft Word document by April 30, 2026, at 7:00 AM Eastern Time, to Tracey Brooks (tracey.n.brooks@irs.gov) with the subject line "Sources Sought Response – IRS Service-Wide Online Survey and Digital Website Feedback Platform".

Additional Notes

This is for market research and planning only and does not constitute a solicitation or commitment to award a contract. The Government may use the information to refine requirements and acquisition strategy.