J063--Physical Access Control (PACS) Maintenance Request for Information
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), specifically the Veterans Benefits Administration (VBA), is conducting market research through a Request for Information (RFI) for Physical Access Control System (PACS) Maintenance Services. This RFI includes a draft Statement of Work (SOW) for potential future procurement. Responses are due by June 17, 2026, at 2:00 PM EST.
Purpose
This RFI aims to gather industry comments, suggestions, standards, and best practices to inform a future Performance Work Statement (PWS) for PACS maintenance. It also seeks input on necessary certifications or licensing for contractors. This is solely for market research; no contract will be awarded from this announcement.
Scope of Work
The draft SOW outlines requirements for comprehensive PACS maintenance at a specific VBA Regional Office. Key services include:
- Quarterly Preventative Maintenance: Verification of access control doors, duress/panic buttons, head-end equipment, system database backups, and software maintenance (updates/patches).
- Scheduled Power Outages: Two controlled power outages per performance period.
- Emergency Services: 24/7 availability with an 8-hour response time for emergency inspections.
- Optional Task: Major software version upgrades.
Contract & Timeline
- Type: Special Notice / Request for Information (RFI)
- Product Service Code: J063 (Maintenance, Repair And Rebuilding Of Equipment: Alarm, Signal, And Security Detection Systems)
- Period of Performance (Anticipated): One (1) base year with four (4) one-year option periods.
- Set-Aside: None specified (market research stage).
- Response Due: June 17, 2026, 2:00 PM EST
- Published: June 1, 2026
Contractor Requirements
- Qualifications: Contractor or subcontractor must be an approved reseller and manufacturer-authorized technician for the currently installed PACS system.
- Security: Personnel require favorable background investigations (Low Risk/T1 or Moderate Risk/T2), compliance with VA security directives, fingerprint checks, and completion of required cybersecurity and privacy training.
Reporting Requirements
Contractors will be required to submit various reports, including Preventative Maintenance, Controlled Power Outage, Emergency Services, and Upgrade Reports, typically within 5 business days of service completion (48 hours for emergency services).
Submission Instructions
Interested parties should submit responses via email to Joshua.Gallien@va.gov with the subject line 'RFI #36C10D26Q0117, Physical Access Control (PACS)'. Responses must include company name, point of contact, email, and Unique Entity Identifier (UEI). Telephone inquiries will not be accepted.