J065--NaviCare Nurse Call Maintenance Agreement
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), specifically the Louis Stokes Cleveland Department of Veterans Affairs Medical Center (LSCDVAMC), intends to procure on-site full maintenance for Government-owned Hill-Rom NaviCare Nurse Call Systems (NNC). This is a Notice of Intent to Sole Source to Hill-rom, Inc., due to their proprietary rights over the equipment and software. Responses from other interested parties demonstrating clear and convincing evidence that competition would be advantageous are due by March 06, 2026.
Scope of Work
The requirement is for full maintenance of the Hill-Rom NaviCare Nurse Call Systems at the VA Medical Center in Cleveland, OH. This includes the "Gold+ package", which provides:
- Mandatory software support coverage for all NNC installations.
- Software licenses for major/minor upgrades, patches, bug fixes, and service packs.
- Technical phone support and remote access for software issues.
- Labor for software upgrades and fixes.
- Parts, onsite support, and travel/living expenses.
- One preventative maintenance per year for each installation.
Contract & Timeline
- Contract Type: Firm-Fixed-Price (anticipated)
- Period of Performance: Date of award through August 1, 2026 – July 31, 2027, with four (4) option years.
- NAICS Code: 811210 (Maintenance, Repair And Rebuilding Of Equipment: Medical, Dental, And Veterinary Equipment And Supplies)
- Intended Vendor: Hill-rom, Inc.
- Response Due: March 06, 2026, by 3:00 PM EST
- Published Date: February 26, 2026
Eligibility / Set-Aside
This is a sole-source procurement to Hill-rom, Inc. The government believes Hill-Rom is the only firm capable of providing these services without substantial duplication of cost and unacceptable delays, citing their proprietary rights to the nurse call equipment and software.
Submission & Evaluation
This notice is not a request for competitive proposals or offers, and no solicitation package is available. Any response must provide clear and convincing evidence that competition would be advantageous to the Government. Responses will be reviewed to determine if competition is viable.
Contact Information
- Contracting Officer: Christopher A. Callihan
- Email: christopher.callihan@va.gov