J065--ScriptPro Annual Service Contract
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), specifically the Network Contracting Office (NCO) 16 for the Veterans Health Care System of the Ozarks (VHSO), has issued a Request for Information (RFI) for annual maintenance services for ScriptPro Robotic Prescription Dispensing Systems and associated equipment. These services are required for VA facilities in Fayetteville (AR), Springfield (MO), Branson (MO), Ft. Smith (AR), and Joplin (MO). The purpose is to gather information to determine the procurement strategy for a future solicitation. Responses are due June 5, 2026.
Scope of Work
The required services include comprehensive annual OEM compliance maintenance for ScriptPro Robotic Prescription Dispensing Systems and associated equipment. Key tasks involve:
- Providing telephone support Monday-Friday, 8 am-5 pm CST, for technical and clinical applications.
- Performing emergency repairs with a one-business-day on-site response time.
- Covering parts, labor, and travel for corrective maintenance.
- Ensuring priority parts delivery, including overnight shipment.
- Supplying licenses and updates for software and Operating Systems (OS).
- Executing database updates and interface maintenance. All services must adhere to OEM technical data, service bulletins, prescribed maintenance intervals, and warranty conditions. A detailed list of Government-Furnished Property, including various ScriptPro systems, Eyecons, security entitlements, and peripherals, is provided for each location.
Contract & Timeline
- Type: Sources Sought / Request for Information (RFI)
- Anticipated Contract Structure: Firm-fixed-price with a one-year Base Period and four additional one-year option periods.
- Set-Aside: Not formally set-aside, but the VA is particularly interested in responses from Small Businesses.
- Response Due: June 5, 2026, by 5 PM Central Time.
- Published: May 22, 2026.
Response Requirements
Interested contractors capable of providing these annual OEM compliance maintenance services should submit a response. Submissions must include:
- Your business size status.
- Details of any existing GSA or VA Federal Supply Schedule contracts.
Additional Notes
This RFI is for informational and planning purposes only and does not constitute a solicitation. Responses are not offers and will not lead to a binding contract. All expenses incurred in responding to this RFI are the sole responsibility of the respondent.