J065 | Viewpoint Software Support and Maintenance

Sources Sought Announcement

This is a Sources Sought Announcement (SSA) from the Department of Veterans Affairs (VA) Network Contracting Office (NCO 21) to gather information on contractors capable of providing the Viewpoint Wireless Temperature Monitoring System and Services. This announcement is for planning purposes only; no solicitation is currently available, and no contract will be awarded based on this request. All submitted information is preliminary and subject to change.

• NAICS Code: 811120 (Other Electronic and Precision Equipment Repair and Maintenance)
• Small Business Size Standard: $34.0 Million
• Requirement: Viewpoint Wireless Temperature Monitoring System and Services (detailed description attached as a draft Statement of Work).

Interested contractors must submit responses via email to Gary.Christensen@va.gov by 1:00 PM PDT on September 26, 2024. Responses must include:

• Company's Socioeconomic Status (e.g., small business, large business, SDVOSB, VOSB) and SBA registration if applicable.

• Company's legal name and Unique Entity ID (SAM).

• Primary point of contact (phone and email).

• Capabilities Statement.

• Description of experience with Viewpoint Wireless Temperature Monitoring Systems and Services.

• List of similar Government and Commercial projects.

• Responses to specific questions regarding subcontracting percentages for services (FAR 52.219-14 and FAR 52.219-27).

• GSA Contract Number, if applicable.

• A price estimate for the provided line items (Annual Support and Maintenance, Recalibrated Probe Exchange Services, Recalibration Services, and Labor).

• Failure to provide all requested information will result in a non-responsive assessment.

• Contractors must be registered in the System for Award Management (SAM).

• Information submitted will be used by the Government to determine procurement strategy and will not be disclosed outside the Government.

• RFQ number 36C26125Q0313 should be referenced on all correspondence.

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide the Viewpoint Wireless Temperature Monitoring System and Service Agreement, including technical support, training, and maintenance.

• Provide the Viewpoint Wireless Temperature Monitoring System and Service Agreement.

• Offer technical support services and training.

• Extended Hardware and Software Warranty.

• Software Support (unlimited telephone, VPN, and remote web support).

• Software Updates (automatic for new enhancements).

• Unlimited Web Training.

• System Monitoring (24/7/365 continuous monitoring of key server and system performance parameters).

• Monthly Flash Reports summarizing system usage and outcomes.

• Performance Analysis and Remote Troubleshooting (periodic diagnostic tests and communication chain evaluations).

• On-Site calibration operations for all Pharmacy and Lab NIST probes.

• Normal daytime working hours are 0730 to 1600 Monday through Friday.

• Services will be provided at the VA of Southern Nevada Health Care Systems, including the Main Facility (6900 N Pecos Road, North Las Vegas, NV) and various supporting clinics throughout Las Vegas and surrounding areas.

• Pricing based on the number of sensors, repeaters, and etherbases.

• Lab NIST Probes recalibrated annually in January.

• Pharmacy NIST Probes recalibrated semi-annually in January and July.

• Vendor must provide certificates for all NIST Probes annually.

• Contractor personnel must be fully qualified, competent, and factory-trained.

• Contractor must adhere to VA safety standards, industry standards, and applicable national standards (NFPA-99, FDA, OSHA, Joint Commission).

• Contractor personnel must wear company ID badges and present a neat appearance.

• 24/7 Help Desk Support required.

• Repeated malfunctions of system components are not acceptable and require specific corrective actions.

• Contractor must comply with all applicable records management laws and regulations, including NARA policies and the Privacy Act.

• Security requirements include adherence to federal laws, regulations, standards, and VA directives regarding information and information system security, including data breach notification and annual security/privacy awareness training.

• Contractor must obtain CO's approval before engaging in any subcontracting relationships.

• Contractor shall only use Government IT equipment for purposes tied to the contract.

• Payments will be made in four quarterly payments in arrears; no advance payments.

• Invoices must include specific itemized information.

• A post-award performance conference may be scheduled.

Other / Unclassified

This document is a Sources Sought Notice for Viewpoint Software Support and Maintenance. It provides general information about the contracting office, solicitation number (36C26125Q0313), response date (02-26-2025), place of performance (Las Vegas, Nevada), and a point of contact (Gary Christensen).

This notice indicates that the government is seeking information regarding potential sources for Viewpoint Software Support and Maintenance. It references two attached documents for further details: "Sources Sought Viewpoint" and "SOW - Viewpoint Service and Maintenance Contract for FY25 and Option Years DRAFT." Bidders interested in this opportunity should review these attached documents to understand the scope of work and determine their capability to provide the required services.