J065--ZEISS PRODUCTS & EQUIPMENT PM&R

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide license software subscription maintenance and support, applicable software updates, and planned maintenance, plus intervening service calls for specific Carl Zeiss equipment.

• Provide all labor, supervision, materials, parts, and transportation for maintenance and repair of Carl Zeiss equipment.

• Offer corrective maintenance and at least one on-site planned maintenance per contract period.

• Provide a service hotline, performance updates, spare parts, and technical phone/chat & remote support.

• Planned maintenance to be scheduled by the Contracting Officer Representative (COR).

• Hardware parts and applicable software updates are included.

• Telephone support available 24/7/365.

• On-site service calls with a response time of 5 business days.

• Provide electronic field service reports within 7 calendar days of maintenance.

• Includes all necessary intervening service calls to repair instruments, as directed by the COR.

• Services to be performed in accordance with original manufacturer’s specifications and FDA guidelines.

• PENTERO 900 (S/N# 6637120623)

• OPMI PICO (S/N# 6627126898/6030102888, 6627126899/6030102854, 6627513286/6030135766)

• ARTEVO 800 (S/N# 6647502144, 6647102091)

• HFA3 860 (S/N# 860-22924, 860-15297, 860-17029, 860-18492, 860-15117, 860-20456)

• Response time for on-site service calls: 5 business days.

• Field service reports required within 7 calendar days.

• All services performed in accordance with manufacturer’s specifications and FDA guidelines.

• Base Period: 07/17/2026 to 07/16/2027

• Option Year 1: 07/17/2027 to 07/16/2028

• Option Year 2: 07/17/2028 to 07/16/2029

• Option Year 3: 07/17/2029 to 07/16/2030

• Location: VA San Diego Healthcare System, 3350 La Jolla Village Drive, San Diego, CA 92161

• Vendor must provide all necessary test equipment and supplies.

• Vendor personnel must wear I.D. badges on Government property.

• Vendor personnel are responsible for appropriate parking.

• Check-in/check-out procedures with Police Service and COR are required.

• On-site services normally performed during normal working hours (8:00 AM – 5:00 PM, Monday – Friday), unless a separate, pre-authorized Purchase Order is obtained.

• Vendor is not required to provide service on specified National holidays.

• Invoices must be itemized and submitted electronically.

• Replaced parts meeting or exceeding OEM specifications are required. Disposal of replaced parts, especially hard drives, must follow specific procedures.

• Sensitive data storage on removed equipment requires involvement of the Facility Information Security Officer.

Sources Sought Announcement / Market Research

This document is a Sources Sought Announcement for market research purposes, not a solicitation. The Department of Veterans Affairs (VA) Phoenix VA Health Care System is seeking information on potential qualified Small Businesses capable of providing Preventative Maintenance and Repair (PM&R) services for ZEISS PRODUCTS & EQUIPMENT at the San Diego VA Medical Center. The goal is to inform acquisition decisions.

• Preventative maintenance inspections and intervening service calls for specific Carl Zeiss equipment (PENTERO 900, OPMI PICO, ARTEVO 800, HFA3 860).

• Services include license software subscription maintenance and support, applicable software updates, planned maintenance, and intervening service calls.

• Requires corrective maintenance, at least one on-site planned maintenance per year, service hotline, performance updates, spare parts, and technical phone/chat/remote support.

• Planned maintenance includes cleaning, software diagnostics, calibration, lubrication, testing/replacement of faulty parts, and inspection/replacement of wiring and mechanical components.

• Vendor must provide all labor, supervision, materials, parts, and transportation.

• On-site service calls require a response time of 5 business days.

• Telephone support must be available 24/7.

• Vendor must provide electronic field service reports within 7 calendar days of service.

• Vendor must have a sufficient supply of parts or ability to obtain them.

• Vendor must provide authorization from Zeiss to service their products.

• Anticipated contract type: Firm-Fixed-Price.

• Period of Performance: Base period (07/17/2026 to 07/16/2027) plus three option years (ending 07/16/2030).

• This is for market research only; responses are not proposals.

• Required response information: company name, address, POC, phone, fax, email, SAM UEI, Cage Code, Tax ID, type of small business, and a capability statement.

• Responses must be submitted via email to Charity.Cazee@va.gov by 12:00 PM PST on May 8, 2026.

• NAICS Code: 811210 (Electronic and Precision Equipment Repair and Maintenance, $34.0 Million size standard).

• This is a Sources Sought for Small Businesses.

• The VA is mandated to consider a total set-aside for Service-Disabled Veteran Owned Small Business (SDVOSB). If SDVOSB response is inadequate, other set-asides or full and open competition may be considered.

• Offerors must be registered in SAM.gov.

• SDVOSB/VOSB offerors must be registered in the SBA DSBS Registry.

• A letter from Zeiss authorizing the vendor to provide PM&R services is required.

• The Government is not obligated to award a contract based on this announcement.

• No costs incurred in responding will be reimbursed.

• No sub-contracting opportunities are anticipated.