J074--DICOM RIMAGE Maintenance
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), Network Contracting Office (NCO) 20, is conducting market research through this Sources Sought Notice to identify qualified sources capable of providing Support and Maintenance for CD/DVD Burners at VAMC American Lakes and VAMC Seattle. These systems are critical for Electronic Medical Records (EMR) and other essential functions. Responses are due March 10, 2026.
Scope of Work
The requirement is for comprehensive support and maintenance of CD/DVD burners installed in January 2024. This includes:
- Technical Support: Unlimited phone support (8 AM - 4 PM PST, Mon-Fri) for troubleshooting and issue resolution.
- Warranty Services: Facilitating warranty claims with manufacturers and managing replacement requests, ensuring same-day shipment for parts ordered before 2 PM CT.
- System Updates & Compliance: Performing regular software updates for security patches, functionality, and industry regulations, ensuring no disruption.
- Performance Monitoring: Through monthly service reports detailing support requests, resolution times, warranty status, part shipment timeliness, system updates, and overall system uptime.
- Security Requirements: Adherence to VAMC's security and privacy policies, HIPAA compliance, and secure remote access methods.
Contract & Timeline
- Type: Sources Sought / Market Research
- Duration: One year initial term with potential for renewal.
- Set-Aside: None specified (market research stage)
- NAICS Code: 335999 (Size Standard: 600 employees)
- Response Due: March 10, 2026, 1:00 PM Mountain Time
- Published: February 27, 2026
Evaluation
Responses will assist the Government in determining the appropriate acquisition method and identifying potential sources. This notice is for planning purposes only and does not obligate the Government to award a contract or pay for information provided.
Submission Information
Interested contractors should submit their responses via email to Nazanin Kreiner at nazanin.kreiner@va.gov. Submissions must include company name, address, SAM UEI, country of manufacture, business size, point of contact details, and information on whether services are offered on a current GSA Federal Supply Schedule contract.