JEFO - Information Technology Operations and Maintenance Support Services

SOL #: JEFOFY26-0026Justification

Overview

Buyer

Homeland Security
Office Of Procurement Operations
CISA CONTRACTING ACTIVITY
Washington, DC, 20528, United States

Place of Performance

Arlington, VA

NAICS

Custom Computer Programming Services (541511)

PSC

Support Services For End User Client Computing Including Tier 1 And 2 Help/Service Desk, Deskside Support, Adds/Moves/Changes, Workspace, Collaboration, And Productivity Software Technical Support, Audio/Video (A/V, Vtc) Conferencing, And Printer Support. A/V And Vtc Includes Support Services Typically Used In Conference Rooms And Dedicated Telepresence Rooms To Enable Workforce Communications. Printer Support Includes Managed Print Services (Mps) For Multifunction Printers (Print, Scan, Fax, Copy), And Other Central Printing Or Output Support Services. (DE01)

Set Aside

No set aside specified

Timeline

1
Posted
Feb 13, 2026

Qualification Details

Fit reasons
  • NAICS alignment with historical contract wins in similar service areas.
  • Scope strongly matches core technical capabilities and delivery model.
Risks
  • Past performance thresholds may require one additional teaming partner.
  • Potential clarification needed on staffing minimums before bid/no-bid.
Next steps

Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.

Quick Summary

The Department of Homeland Security (DHS), specifically the Cybersecurity and Infrastructure Security Agency (CISA) Office of Chief Information Officer (OCIO), has issued a Justification for Exception to Fair Opportunity (JEFO) for Information Technology Operations and Maintenance Support Services (ITOMSS). This JEFO allows for the award of a task order to CACI NSS, LLC (CACI) under the DHS SSV GSA Alliant 2 GWAC, citing CACI's unique and highly specialized capabilities as the only capable vendor at this time. The current contract ends on February 5, 2026.

Scope of Work

The ITOMSS are critical for CISA's mission, supporting public health, safety, and security. Key services include:

  • Program Management Support Services
  • Enterprise IT Operations & Maintenance (O&M) Support
  • Audio Visual and Asset Management End User Support
  • CISA Supplemental Application Development Support
  • Stakeholder Requirements Management (SRM) Business Process Automation Support
  • Video Teleconferencing (VTC) support
  • Mission-critical Tier One, Two, and Three technical support for CISA systems
  • CISA Identity Management Services
  • System administration, account creation/modification, collaboration tool management, and software packaging/patch management.

Contract & Timeline

  • Opportunity Type: Justification for Exception to Fair Opportunity (JEFO)
  • Contract Vehicle: DHS SSV GSA Alliant 2 GWAC
  • Proposed Task Order Period: February 6, 2026, through July 16, 2026
  • Current Contract End: February 5, 2026
  • Estimated Value: Redacted
  • Published Date: February 13, 2026

Eligibility / Set-Aside

This is an exception to fair opportunity due to the unique and specialized capabilities of CACI NSS, LLC, making them the only capable vendor for these critical services at this time. The DHS Enterprise DSS 3.0 BPA, which was intended for this type of support, is currently under protest.

Submission & Evaluation

This document is a justification, not a solicitation. Therefore, proposal submission and evaluation criteria are not applicable.

Additional Notes

Awarding this short-term task order to CACI is essential to prevent the cessation of highly specialized services and avoid negative impacts on CISA's operational capabilities, including cybersecurity defense and incident response. The agency is monitoring the marketplace and intends to utilize the DHS Enterprise DSS 3.0 BPA once the protest is resolved. Anticipated costs will be determined fair and reasonable based on GSA Alliant 2 GWAC rates, historical pricing, and comparison with the Independent Government Cost Estimate (IGCE).

Contact Information

People

Points of Contact

Shannon G. KennedyPRIMARY
shannon.kennedy@cisa.dhs.gov

Files

Files

Download

Versions

Version 1Viewing
Justification
Posted: Feb 13, 2026
JEFO - Information Technology Operations and Maintenance Support Services | GovScope