Laundry and Dry-Cleaning Services

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for comprehensive laundry, dry-cleaning, and linen exchange services for Al Udeid Air Base (AUAB), Qatar.

• The contractor will manage the entire service lifecycle, including receiving, accounting for, processing, and returning items.

• Services include general laundry, medical laundry, and special laundry items (A-3 bags, helmet covers, coveralls, rags).

• Transportation to an off-base industrial facility for processing is required, as no commercial facilities exist on AUAB.

• The AUAB laundry facility will operate 24/7 for linen exchange and customer service.

• Standard service turnaround time: 72 hours.

• Express service (36-hour) available for authorized personnel.

• All laundered articles must be delivered in a sanitary condition, free from stains, odors, and defects.

• Contractor facility must maintain a "Pass" rating on all government inspections.

• Base period: 12 months, with 4 option years (totaling up to 5 years, 6 months).

• Place of Performance: Government-provided facility (Building 10024) on AUAB for receiving and distribution; off-base contractor-provided industrial facility for processing.

• Contractor personnel must maintain professionalism and adhere to strict security protocols, including identification and base movement restrictions.

• A Surge and Contingency Plan is required.

• Government-furnished facilities and property (Building 10024) will be provided.

• Contractor must comply with all applicable health, safety, and security regulations, including OSHA and AFOSH standards.

• Detailed requirements for handling, processing, storage, and transportation of both general and medical laundry are specified, emphasizing sanitation and cross-contamination prevention.

Solicitation / RFP / RFQ

This solicitation is for Laundry and Dry-Cleaning Services at Al Udeid Air Base, Qatar. The procurement is being conducted as full and open competition under NAICS 812320. The estimated size standard is $8M.

• Laundry and Dry Cleaning services

• Medical Laundry services

• Special Laundry (Petroleum soiled) services

• Services are required for multiple years, including option periods and a 6-month option period.

• The government intends to award a Firm-Fixed Price Contract.

• The period of performance includes the base period and multiple option years.

• Quotes are due no later than 4:00 PM EST on January 25, 2026.

• Submissions must include a Firm-Fixed Price quote utilizing the Contractor Submittal Form (Attachment 2).

• Quotes must include solicitation number, quote number, contractor information, quantity, unit price, total price, discount terms, remit to address, statement of agreement with terms, 30-day acceptance period, acknowledgement of solicitation and amendments, and any express warranty terms.

• Evaluation will be based on a Best Value approach, considering Price and Technical Acceptability.

• Technical acceptability will be a pass/fail determination, including an inspection of the laundry facility.

• The government reserves the right to award without exchanges.

• Full and open competition.

• All communications regarding this solicitation must cease until award is announced.

• Funds are not presently available for this contract; obligation is contingent upon availability of appropriated funds.

• Questions are due no later than 4:00 PM EST on January 12, 2026.

• Attachments include: Performance Work Statement (Attachment 1), Contractor Submittal Form (Attachment 2), and Provisions and Clauses (Attachment 3).

Form / Attachment / Pricing Sheet

This document provides an estimated monthly workload breakdown for various items, likely related to laundry or textile services. It is intended to help potential bidders understand the scale and nature of the services required.

• Description: Lists categories of items such as Clothing, Dry-Cleaning, various types of Bedsheets, Pillowcases, Towels, Blankets, Comforters, Pillows, Medical Linens, Medical Scrubs, A-3 Bags, Helmet Covers, Coveralls, and Rags.
• Average Monthly: The average number of units processed per month.
• Non-Peak Monthly: The number of units processed during non-peak periods.
• Peak Monthly: The number of units processed during peak periods.
• TOTAL: Aggregated totals for each workload category across the three monthly estimates.

This information is crucial for bidders to estimate their capacity, resource allocation, staffing needs, and pricing strategies. It highlights the variability in workload between non-peak and peak periods, which may influence operational planning and cost considerations.

Questions & Answers / Clarifications

This document provides clarifications and answers to vendor questions regarding the solicitation for laundry services.

• Distribution & Collection Locations: Services will be at multiple on-base locations, with a central government facility as the main hub. Laundering and dry-cleaning will occur at a contractor-provided off-base facility. Medical linen drop-off is at building 10120.
• On-Base Manpower: No permanent on-base manager is mandated. On-site supervisors do not need to be U.S. nationals, but all on-duty staff must be English-proficient.
• Personal Laundry: Services are customer drop-off based at a designated government-provided facility on base.
• On-Base Operations: Contractors are NOT required to establish laundry cleaning operations on base. The PWS requirement for personnel is for managing on-base collection and distribution points.
• Retail Laundry: No separate, billable retail service is anticipated. Personal laundry services are a core, free-of-charge requirement.
• Quantities: Estimated monthly workloads are provided in an updated PWS and attachment.
• Medical Laundry: Weekly collection is preferred. Sanitization processes and chemical approvals are required prior to award.
• Special Laundry: Collection and drop-off frequency is flexible, based on customer delivery to the central location.
• Continuous On-Base Coverage: Physical presence of at least two English-proficient employees per shift is required 24/7/365; on-call support is not acceptable.
• Facility Inspection: Pre-award facility inspections are pass/fail and use Appendices B and C as criteria. No corrective action period is provided for non-compliance during this phase.
• Surge Conditions: The PWS has been updated regarding surge conditions.
• Substitute Chemicals: Approval timeline for substitute medical laundry chemicals is 14 days.
• Transit Time/Distance: No maximum transit time or distance is specified, as long as operations can be manned 24/7/365 and laundry is picked up timely.
• Base Access: Contractor is responsible for providing all forms for employee and vehicle base access.
• Mobilization: Approximately 30 days duration for mobilization.
• Turnaround Times: Expedited (36 hours) for Distinguished Visitors/senior personnel/flags; Standard (72 hours) for all other items.
• FAR 52.219-14: This clause does not apply to this solicitation.
• Subcontracting: A subcontracting plan is not required.
• Shift Schedule: 12-hour shifts are acceptable if all PWS requirements are met.
• Facility Inspection Scheduling: Inspections will be scheduled after solicitation close, starting with the two lowest-priced quotes, with contact expected ~3 business days after closing.
• Non-processable Items: Items rejected at intake must be immediately returned to the customer, documented, and the COR contacted if disputes arise.
• Normal Wear and Tear: Contractor is accountable during possession; pre-existing damage must be noted upon intake.
• A-3 Bags: Items should be checked for personal belongings during intake.
• Delivery/Pickup Locations: Specific locations will be provided upon award; a central government location will be provided for exchange services.

These clarifications do not appear to alter submission deadlines or evaluation factors but provide critical details for proposal preparation and understanding of performance requirements.

Questions & Answers / Clarifications

This document provides responses to vendor questions regarding solicitation FA570226Q0004, clarifying aspects of the Performance Work Statement (PWS) and contract terms.

• Incumbent: The previous contract was held by BARCODE ELECTROMECHANICAL WORKS L.L.C., but the current requirement has a new and different scope of work.
• Pricing Structure: The contract is Firm-Fixed-Price. Quotes should be a fixed monthly price, not per article or per pound. Pricing for each monthly CLIN should be fully inclusive and level-loaded, regardless of actual volume processed.
• Capacity Clarification: The PWS has been updated to clarify that the contractor shall staff its off-site facility to process up to 100,000 articles per month (previously stated as up to 900,000 articles per month).
• Quantities: Specified quantities for items like A-3 bags, helmet covers, coveralls, and rags are planning estimates.
• Payment: Contractors will be paid the full monthly CLIN amount even if the actual volume processed is lower than capacity.
• Facility Dedication: The medical laundry facility does not need to be exclusively dedicated to this contract; a shared facility is permissible if it meets all PWS requirements, including segregation.
• Turnaround Time Measurement: Turnaround time will be measured from the customer's drop-off time.

This Q&A document clarifies key aspects of the solicitation, particularly regarding pricing, capacity, and performance measurement, which bidders must consider when preparing their proposals.

Form / Attachment / Pricing Sheet

This document is a Contractor Submittal Form (FA570226Q0004) that potential bidders must complete and submit as part of their proposal. It collects essential information about the offeror and their proposed pricing.

Contractor Information:

• Company Name
• Company Address
• Laundry Facility Address
• Unique Entity ID (UEI) Number
• CAGE Code
• NAICS Code (must match solicitation and be registered in SAM)
• Point(s) of Contact (Name, phone number, email)
• JCCS Registration status
• Payment Terms (Net 30 default)
• Representations & Certifications status (must be current on SAM.gov or updated here)
• Identification of any applicable amendments

Pricing Schedule:

• Line items for Laundry and Dry Cleaning, Medical Laundry, and Special Laundry (Petroleum soiled).
• Includes base year quantities (12 MO) and four option years (12 MO each), plus a 6-month option period (6 MO).
• Fields for Unit of Measure (MO), Price Per Unit (USD), and Total (USD).

Bidders must accurately complete all sections of this form, including providing current company information and detailed pricing for all line items and option periods. Failure to complete this form correctly may impact responsiveness. The pricing provided here will be a key component of the proposal evaluation.

Form / Attachment / Pricing Sheet

This document lists clauses and provisions that are incorporated by reference into a contract. It serves as a reference for offerors to understand the legal and regulatory requirements applicable to the opportunity.

• Clauses Incorporated by Reference: A comprehensive list of FAR and DFARS clauses with their respective numbers, alteration/development numbers, titles, year, and section.
• Clauses in Full Text: Indicates that the full text of these clauses is available elsewhere in the document.

Bidders must review these incorporated clauses and provisions to understand their contractual obligations, compliance requirements, and potential impacts on their proposals. Key areas covered include:

• Contracting Officer's Representative
• Requirements related to compensation of former DoD officials
• Antiterrorism training
• Prohibition on acquisition of covered defense telecommunications equipment or services
• Compliance with local labor laws
• Buy American Act and Balance of Payments Program
• Electronic submission of payment requests
• Levies on contract payments
• Subcontracting requirements
• Contractor property management
• System for Award Management (SAM) requirements
• Evaluation criteria for commercial products and services
• Representations and certifications (small business, veteran-owned, etc.)
• Buy American Certificates
• Trade Agreements Certificates
• Tax on Certain Foreign Procurements
• Prohibition on contracting with entities engaging in certain activities relating to Iran
• Ownership or Control of Offeror
• Delinquent Tax Liability or Felony Conviction
• Predecessor of Offeror
• Public Disclosure of Greenhouse Gas Emissions
• Covered Telecommunications Equipment or Services-Representation
• Contract terms and conditions required to implement statutes or executive orders
• Service Contract Labor Standards
• Payment by Electronic Funds Transfer
• Prohibition on Unmanned Aircraft Systems
• Preference for Privately Owned U.S.-Flag Commercial Vessels
• Option to Extend Services/Term of Contract