Lenel Support Services Solicitation 693JK426Q500001 for DOT

Amendment / Modification

• Extends the proposal submission deadline for Solicitation (RFQ) No. 693JK426Q500001 to 11:30 PM Eastern Standard Time on January 22nd, 2026.

• Proposal submission deadline.

• The deadline for proposal submissions has been extended.

Amendment / Modification

This amendment confirms the incumbent contract and contractor:

• Contract Number: 693JK420P500016
• Contractor: Communications Resource, Inc.
• Address: 8280 Greensboro Drive, Suite 500, McLean, VA 22102-3884

This amendment also provides answers to two questions posed by a prospective offeror regarding HID pivCLASS software licenses:

• Question 1 & Answer 1: Clarifies that the Solicitation (RFQ) relevant PIVClass licenses include CertManager and PACS Service for DOT’s / M-40’s server, and Enrollment licenses for two workstations. This license information applies to CLIN Item No. 0004.
• Question 2 & Answer 2: Confirms that offerors can use the license information from Answer 1 to obtain pricing for PIVClass software licenses from Lenel's Value Added Resellers (VARS). This pricing would be covered under Lenel software maintenance relevant to this RFQ.

This amendment addresses questions related to the Solicitation and associated Statement of Work, specifically concerning PIVClass software licenses and their associated CLIN item.

Offerors are advised to use the clarified license information to obtain pricing from Lenel's VARs for the PIVClass software licenses relevant to this RFQ. This may impact proposal preparation and pricing submissions.

Amendment / Modification

This amendment provides an update regarding the Contracting Officer's availability.

• The Contracting Officer, James Mowery (james.mowery@dot.gov), will be out-of-office from December 11th, 2025, 4:30 PM until January 5, 2026, 8:00 AM.
• Ms. Melinda Riddick (Melinda.Riddick@dot.gov) is designated as an alternative contact for procurement inquiries during Mr. Mowery's absence.

This amendment makes no changes to the original solicitation document.

There are no modifications to proposal deadlines, requirements, or evaluation factors as a result of this amendment.

Solicitation / RFP / RFQ

This solicitation is for Lenel Support Services for the U.S. Department of Transportation (DOT). The DOT intends to award one stand-alone contract for these services.

• On-site and telephone support for the U.S. Department of Transportation (USDOT) Headquarters Lenel OnGuard System.

• Includes Lenel hardware, software upgrades, and necessary licensing for the existing Lenel OnGuard Pro redundant system.

• Contractor must be a Lenel certified Federal Government Value Added Reseller (VAR) in good standing.

• Services include:

  • CLIN 0001: Lenel OnGuard Software Upgrade and Support Plan (SUSP-PRO-TR-3) for software updates and telephone support during normal business hours.
  • CLIN 0002: Lenel OnGuard Direct System User Support Plan (SUDS-NES-PRO) for direct telephone support during normal business hours.
  • CLIN 0003: Lenel OnGuard Emergency 24 x 7 Support Plan (TSS-ESP-PRO) for emergency phone support outside normal business hours.
  • CLIN 0004: HID PIVClass Software Upgrade and Support Plan for software updates and telephone support during normal business hours.
  • CLIN 0005: Contractor 24x7 Call Service Center Support for emergency on-call support requiring a technician dispatch.

• Contractor must provide certified Lenel dealer support with access to purchase from the Lenel product line.

• Contractor must establish a Software Support agreement with Lenel on behalf of the USDOT.

• Contractor must provide operational and technical documentation.

• Contractor must provide hourly labor rates for on-site support (project manager, senior technician, technician) for additional support outside the scope of this contract.

• Type of Contract: Firm Fixed Price.

• Period of Performance:

  • Base Year: April 1, 2026 through March 31, 2027
  • Option Year One: April 1, 2027 through March 31, 2028
  • Option Year Two: April 1, 2028 through March 31, 2029
  • Option Year Three: April 1, 2029 through March 31, 2030
  • Option Year Four: April 1, 2030 through March 31, 2031

• Place of Performance: DOT's Headquarters, 1200 New Jersey Ave, SE, Washington, DC 20590.

• Questions due by 11:45 PM EST on December 7, 2025. Questions must be emailed simultaneously to all listed addresses.

• Proposals due by 11:30 PM EST on December 3, 2025.

• Proposals are to be emailed to all listed DOT addressees.

• DOT reserves the right to award without discussions.

• Evaluation will be based on the offeror's best terms from a cost and technical standpoint.

• Evaluation factors are detailed in the accompanying Form 1449.

• This solicitation is a Small Business Set-Aside.

• Prime offerors must fit within the applicable NAICS Code and associated small-business-size-standard.

• Prime offerors must perform more than half of the project's total work.

• Offerors must be registered in the System for Award Management (SAM) and the Online Representations and Certifications Application (ORCA).

• No phone calls are permitted. All inquiries must be via email.

• Offerors must provide financial statements, proof of insurance, and other required documentation.

• Contractor personnel must meet specific qualifications, including FBI fingerprint checks, USCIS immigration status checks, and NCIC checks.

• Specific security requirements for unclassified information are detailed, including the need for an IT Security Plan and accreditation.

Form / Attachment / Pricing Sheet

This document appears to be a pricing sheet or estimate for "DOT Lenel Support" services. It details line items for Lenel OnGuard software upgrades, support plans, and contractor call center support, along with associated costs for a base year and five option years. Bidders should use this to understand the potential cost structure for the services related to the Lenel system.

• Software & Support: Includes Lenel OnGuard System Software Upgrade and Support Plans (SUSP-PRO-TR-3), Emergency 24/7 Support (TSS-ESP-PRO), and Direct Customer Support (SUDS-NES-PRO).
• Related Software Support: HID PIVClass Software Support for Cert Manager and Desktop Registration.
• Contractor Support: 24/7 Call Service Center Support per hour.
• Pricing Structure: Details quantities, units, descriptions, unit prices, subtotals, and costs for Option Years 1 through 5.
• Note: All dollar figures in the provided text are redacted or listed as 0.0, indicating that actual pricing will be provided elsewhere or is to be determined.

This document provides a breakdown of the types of Lenel support and related services anticipated for procurement. While specific dollar values are redacted, it outlines the scope of services and the structure for pricing over a potential five-year contract term. Bidders should review these line items to understand the technical services and support requirements they may need to price in their proposals.

Other / Unclassified

This document is a Brand Name Justification for Other Than Full and Open Competition, supporting the U.S. Department of Transportation's (DOT) planned competitive small-business-set-aside solicitation for Lenel-brand items. It details the need for Lenel OnGuard Software Upgrade and Support Plan (SUSP), Lenel OnGuard Emergency 24x7 Support Plan, Lenel OnGuard Direct System User Support Plan, and Lenel Certified Contractor 24x7 Call Service Center Support. The acquisition is for the DOT's Office of Security and is anticipated to begin on April 1, 2026, with potential for four option years.

This justification indicates that the upcoming solicitation will be for specific Lenel-brand items and services. It specifies that only small-business Lenel-Certified service-providers will be eligible to submit proposals. The document also outlines the rationale for this brand-name approach, citing the proprietary nature of the Lenel system, DOT's significant investment, and the need for compatibility with existing infrastructure. The procurement will be a competitive small-business-set-aside acquisition under NAICS Code 541519, with proposals expected to be selected using a Lowest-Priced Technically-Acceptable (LPTA) evaluation method.

Solicitation / RFP / RFQ

This Request for Quotations (RFQ) is a competitive small-business-set-aside for commercial items and services. It is a hybrid-acquisition conducted under FAR Part 12 and FAR Part 15. The procurement is for Lenel OnGuard Pro redundant system support, including hardware, software upgrades, and licensing. The acquisition is brand-name-justified for Lenel equipment and services.

• On-site support and telephone support for the U.S. Department of Transportation (DOT) Headquarters' Lenel OnGuard System.

• Support includes hardware, software upgrades, and licensing.

• Specific services include:

  • Lenel OnGuard System Software Upgrade and Support Plans (SUSP-PRO-TR-3)
  • Lenel OnGuard SUSP Emergency 24/7 Support (TSS-ESP-PRO)
  • Lenel OnGuard SUSP for Direct Customer Support (SUDS-NES-PRO)
  • Contractor 24/7 Call Service Center Support
  • HID PIVClass Software Support (1x Cert Manager/PACS Service, 2x Desktop Registration)

• Offerors must propose specific support hours as detailed in the Line Items.

• All items other than support services will be fixed-price.

• The contract will have a BASE-Year and four OPTION-YEARS.

• Period of Performance: April 1, 2026, through March 31, 2031.

• Contract type is partly fixed-price and partly labor-hour.

• Proposals are due by 11:30 PM Eastern Standard Time on January 19, 2026.

• Proposals must be submitted via E-MAIL to specified DOT personnel.

• The selection process will follow a Lowest-Totally-Priced-Technically-Acceptable (LPTA) methodology.

• DOT will evaluate proposals starting with the lowest-priced, stopping once a technically acceptable proposal is found.

• DOT reserves the right to award based on initial proposals without discussions.

• Proposal structure requirements include sections on company experience, proposal quality, past performance, and pricing quotation.

• Pricing quotation must be submitted in a separate file.

• This is a small-business-set-aside.

• Offerors must qualify as a LENEL-AUTHORIZED SMALL business under NAICS Code 541519.

• The small-business size standard is an average annual gross revenue of less than $34,000,000.

• Dongle numbers applicable to this procurement are 70943 and 70944.

• Offerors shall not propose any brand-names or part-numbers other than those specified.

• All proposed prices must include contractor's fully-insured shipping, F.O.B. Destination.

• Questions regarding the RFQ should be emailed to specified DOT personnel by December 7, 2025.