Local Telecommunication Service at Travis AFB, CA

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for providing essential local area and long-distance Telecommunication Services (TS) and features supporting Travis Air Force Base (TAFB). The goal is to acquire these services in a performance-based manner, supporting the installation 24 hours a day, seven days a week, 365 days a year.

• Provide all labor, tools, facilities, materials, and services for local access to designated circuit demarcation points.

• Services include equipment, wiring, and infrastructure compatible with the Government's current infrastructure without additional cost.

• Access to the local exchange includes operator assistance functions.

• Services exclude residential or business services for non-Government entities or contractors.

• Provide and install transmission equipment and cables for local exchange access and transport service circuits.

• Coordinate with the Government Point of Contact (POC) for installations.

• Aerial cable installations are not authorized.

• Outage Management:

  • Scheduled Outages: Notify Government POC 30 days prior with detailed explanation and downtime.
  • Unscheduled Outages: Notify CFP and Government POC verbally and follow up with documentation.
  • Restoration Priority: Based on High, Medium, and Low priority outage definitions, with specific response times (e.g., High Priority: 1-hour on-site response).
  • Reliability: Continuous operation of local phone service 24/7/365 with 99.999% reliability.
  • Notification Timeliness: 95% of time for scheduled and medium/low priority outages, 99% for high priority outages.

• Support is required 24/7/365.

• Demarcation points are identified in Appendix 1, including locations at Buildings 54, 918, and 777 at Travis AFB, CA.

• Cutover for specified sites is 30 days.

• Personnel: Contractor is responsible for ensuring qualified and certified personnel.

• Government Furnished Equipment and Services: Government will provide rack space, environmental controls, and power for Contractor equipment. Government will also provide wall space.

• Government Emergency Telecommunications Service (GETS): Contractor must have NPA (710) in the switch for GETS access.

• Installation and Cutover: For non-incumbent contractors, an installation and cutover plan is required with the technical proposal. This plan must detail installation of initial services and a recommended timeframe.

• Safety, Health and Fire Protection: Standard OSHA requirements apply.

• Appendix 1: Details site-specific requirements, including specific telephone switching systems (Cisco Unified Call Manager, Nortel Option 81C) and Direct-In-Dialing (DID) numbers.

• Appendix 2: Definitions and acronyms used throughout the PWS.

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide essential local area Telecommunication Services (TS) and features supporting Travis Air Force Base (TAFB), CA, including site-specific equipment connectivity requirements and 24/7/365 support.

• Provide all labor, tools, facilities, materials, and services for local access to designated circuit demarcation points.

• Services include equipment, wiring, and infrastructure compatible with the Government's current infrastructure.

• Access to local exchange includes operator assistance functions.

• Does not include residential or business services for non-Government entities.

• Follow Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), Air Force (AF), and industry standards.

• Provide and install transmission equipment and cables for local exchange access and transport service circuits.

• Coordinate with the Government Point of Contact (POC) prior to installation.

• No aerial cable installations are authorized.

• Outages:

  • Scheduled: Notify Government POC 30 days prior, with detailed explanation and affected users.
  • Unscheduled: Contractor notifies CMOC and Government POC verbally, followed by email documentation.
  • Priority Levels: High, Medium, and Low priority outages with defined response times (1 hour for High, 24 hours for Medium, 5 working days for Low).
  • Restoration: Contractor responds and restores service outages within specified time limits based on priority.

• Services Summary (SS):

  • Continuous operation local phone service 24/7/365 with 99.999% reliability.
  • Timely and accurate notification for scheduled outages (95% of time).
  • Timely and accurate notification for High Priority service outages (99% of time).
  • Timely and accurate notification for Medium and Low Priority service outages (95% of time).

• Travis Air Force Base, CA.

• Support is required 24 hours a day, seven days a week, 365 days a year.

• Government Furnished Equipment and Services: Government will provide rack space, environmental controls, and primary/emergency conditioned power sources.

• Personnel: Contractor is responsible for ensuring sufficient personnel with required qualifications and certifications.

• Government Emergency Telecommunications Service (GETS): Contractor must have NPA (710) in the switch for GETS access.

• Installation and Cutover: If awarded to a non-incumbent, contractor must develop an installation and cutover plan. Cutover for the site is 30 days. A cutover plan must be submitted with the proposal, and a final plan NLT five days after contract award.

• Safety, Health and Fire Protection: OSHA standard safety requirements apply.

• Site Specific Requirements: Detailed in Appendix 1, including specific numbers of Commercial Subscriber Lines (CSL), ISDN BRI U Lines, Direct-Inward-Dialing (DID) Directory Numbers, Local Exchange Digital (ISDN Primary Rate Interface (PRI)) Trunks, and Transport Channels.

• E911 Compatibility: Provide configuration diagrams for 911/E911 access.

• Special Services: Examples of circuit/trunk routing, including IP, VLAN, and routing protocols. Vendor must provide 24/7 monitoring of IP connection.