Local Telecommunications Services

Questions & Answers / Clarifications

This document provides responses to questions regarding the Local Telecommunications Service (LTS) Sources Sought notice.

• E911 Responsibility: In cases where local commercial voice service cannot meet E911 requirements, the installation manages primary PSAP (5570) capabilities internally. ALI database management is handled by organic maintenance staff. The provider is expected to offer basic PUBLIC facing ALI with minimal information (e.g., Wright Patterson AFB) and carrier details. The government is investigating Alternate PSAP routing for overflow scenarios. NG911/ESINET connectivity is not currently available but is pending regional deployment.
• Designated Local Carrier/ITSP: The installation manages voice services organically, not through a managed provider. The Local Carrier is Lumen, and e911 Connectivity is provided by AT&T (CAMA/ALI Modems) under a separate vehicle.

This Q&A document clarifies aspects of E911 service and carrier responsibilities, which may influence bidder understanding of the scope and requirements for the LTS opportunity.

Statement of Work (SOW) / Performance Work Statement (PWS)

This SOW outlines the requirements for a comprehensive, vendor-hosted, IP-based voice solution for Wright-Patterson AFB, OH, designated as Local Commercial Service Authorization (CSA).

• Provide all necessary transmission facilities, equipment, materials, maintenance, and engineering for a fully managed voice service.

• Deliver service to two distinct physical sites for redundancy and continuity.

• Route all services through a vendor-managed private VPN with Ethernet hand-off.

• Provide and install equipment to convert service to T1/Primary Rate Interface (PRI) presentation at Government demarcation points.

• Solution must include Direct Inward Dialing (DID), Direct Outward Dialing (DOD), Caller-ID Delivery, 911/E911 services, Government Emergency Telecommunications Service (GETS) access, and national/international dialing.

• Vendor is responsible for all aspects up to the physical hand-off at T1/PRI demarcation points.

• Services, equipment, and performance must comply with Department of War (DoW), FCC, PUC, and industry standards.

• Deliver a SIP trunk terminating on a media gateway to convert service to TDM trunks or POTS lines for legacy equipment.

• Ancillary services may include alarm circuits, analog lines, and data circuits.

• Response Time for outages: 1 hour for coordination, 4 hours for Emergency, 24 hours for Serious, 2 calendar days for Routine.

• Service Restoration: Based on priority assigned by CSO, aligned with TSP program.

• Service Orders: Within 3 calendar days for Emergency, 7 for Priority, 14 for Routine.

• Scheduled Outages: Notify CSO 30 days in advance.

• Customer Service Records (CSR) and billing statements must be accurate and updated within 10 business days of activation.

• Not explicitly defined in this section, but implies on-site work at Wright-Patterson AFB, OH.

• Installation, Cutover, and Decommission Plans required within 15 calendar days after award.

• Site survey required after contract award.

• All work must adhere to national and local safety codes; new cable installations must be underground or direct buried.

• Vendor is responsible for wiring and connections to Government-provided power, grounds, and termination frames.

• Vendor must provide a 24x7x365 technical support number.

• Vendor must provide a secure online portal for authorized Government personnel.

• Vendor employees must identify themselves as contractors and wear visible identification.

• Vendor must comply with base regulations and laws regarding security, safety, and environment.

• Vendor must maintain a list of employees and obtain necessary passes/identification.

• Vendor is responsible for Government-issued keys and handling of FOUO information.

• Weapons, firearms, and ammunition are prohibited.

• Site-specific requirements will be identified in Appendix 10 and the contract schedule.

Attachment / Other

This document, Appendix 10, details the required local commercial service authorization for cutover at Wright-Patterson (WP) AFB, OH, for large and medium sites. It outlines the initial installation and cutover service requirements for local commercial communications services.

• Direct-In-Dial (DID) Directory Numbers: Porting of specific PUCO assigned DID Dial Plan blocks, totaling 53,000 numbers across several NPA NXX-XXXX ranges.

• IP Voice Trunk Services: Provision of circuits capable of carrying outbound voice traffic for up to 1000 concurrent calls, with physical handoff as T1/PRI. This includes specific configurations for two sites (Area A Building 10262 and Area B Building 20015), each requiring 21 T1/PRI circuits comprised of NFAS groups and one standalone T1/PRI for dedicated DID/DOD.

• Inbound Call Routing: Services must provide overflow routing between primary and secondary sites across all PRI Groups, with exceptions for standalone T1/PRIs.

• Special Service Routing: Specific DID numbers are identified for dedicated mission requirements and must route via the identified dedicated stand-alone T1/PRI at each site.

• Transport Channels: One specific transport channel (Circuit ID/Name: 08/LDGS/000087/TW) must remain active and in place, connecting 1864 4th Street, WPAFB, OH 45433 to AFA075B Circuit, OPX.

• Primary Site: Area A Building 10262, 4375 Chidlaw Road, WPAFB, OH 45433. Cutover for this site is 180 days.

• Secondary Site: Area B Building 20015, 1864 4th Street, WPAFB, OH 45433.

• Primary Contacts: Thomas Troup (Technical Advisor) and Christopher Kegebein (Voice Services).

• Exchange and Access Lines, Commercial Subscriber Lines, Hot Lines, Local Exchange and Access Trunks (Analog and Digital), Foreign Exchange (FX) Lines/Trunks, Data Point-to-Point Circuits, Circuit Extension, E911 Services, Public Listings, and Telephone Directories are noted as NOT APPLICABLE.

This document details specific telecommunications services, including DID numbers and IP voice trunks, required for cutover at WP AFB. Bidders offering these services should review the quantities, configurations, locations, and contact information to assess their ability to meet these requirements.