MACA - DISPATCH SERVICES

Statement of Work (SOW) / Performance Work Statement (PWS)

To establish the provision of 24-hour dispatching services for the National Park Service at Mammoth Cave National Park.

• Provide communications support for law enforcement and emergency services (fire, rescue, emergency medical, etc.) operations within Mammoth Cave National Park boundaries.

• Dispatch park personnel to emergency and service calls.

• Track law enforcement rangers during shifts and provide officer safety status checks during violator or investigative contacts.

• Serve as a life-line and computer data link for rangers involved in law enforcement contacts and investigations.

• Facilitate requests for outside resources (law enforcement, EMS, fire, HAZMAT) to assist with park incidents.

• Provide administrative support, including after-hours agency point of contact and entering data into NCIC (using the Park’s ORI).

• Provide updated weather/marine information via park radio.

• Serve as a point of contact for after-hours callouts for law enforcement, emergency medical service, security, and fire.

• Provide annual park statistical information from the CAD system.

• Monitoring of assigned radio frequencies and 9-1-1 center telephones 24 hours per day, 365 days per year.

• Services provided must be consistent with industry norms and the same standards afforded to the qualified dispatch center Sheriff Department operations.

• Follow agreed-upon communications protocols through periodic communications meetings.

• Provide annual park statistical information.

• Base period: July 2026 through July 2027.

• Four additional option years.

• Location: Mammoth Cave National Park.

• Must be a qualified dispatch center.

• Provide DMV and NCIC data support, including accessing criminal and driver history transcripts, confirming warrants, and sending administrative messages.

• Communicate recent Kentucky BOLO’s concerning officer safety threats to on-duty Kentucky ranger staff via radio broadcast.

Solicitation / RFP / RFQ

This solicitation is a Request for Quotation (RFQ) for Dispatch Services for Mammoth Cave National Park. The government is procuring these services to support emergency response and disaster planning.

• The primary service required is dispatch services.

• The Performance Work Statement (PWS) and Wage Rate Determinations are attached and will detail specific requirements.

• Offerors must provide a quote with a breakdown of services.

• The contract is anticipated to be a base year with four option years.

• Period of Performance: Base Year is 07/28/2026 to 07/27/2027. Option Years extend to 07/27/2031.

• Product/Service Code: R429 (SUPPORT-PROFESSIONAL: EMERGENCY RESPONSE/DISASTER PLANNING/PREPAREDNESS SUPPORT).

• Questions Due Date: May 18th, 2026, 12:00 PM EST. Submit questions via email to Marilia_mateo@ios.doi.gov with the subject line: “QUESTIONS – MACA Dispatch Services”.

• Quotes Due Date: June 4th, 2026, 4:00 PM EST. Submit quotes via email to Marilia_mateo@ios.doi.gov with the subject line: “QUOTE – 140P5326Q0026”.

• Offers will be evaluated based on Technical Approach, Past Performance, Experience, and Technical Capability, and Cost Proposals. Non-cost factors are significantly more important than cost.

• Offerors must include a statement regarding acceptance of terms and conditions or list exceptions.

• This acquisition is Unrestricted (Full and Open).

• NAICS Code: 922120 – Police Protection.

• Small Business size standards are not established for this sector.

• Offerors must complete pages 2 and 3 of the RFQ document.

• Offerors must include their UEI number.

• The government intends to award a contract without discussions.

Form / Attachment / Pricing Sheet

This document is a Wage Determination from the U.S. Department of Labor, Employment Standards Administration, Wage and Hour Division. It establishes the minimum wage rates and fringe benefits required for various occupations under the Service Contract Act for contracts performed in Edmonson County, Kentucky.

• Lists numerous occupational codes and titles (e.g., Administrative Support, Automotive Service, Health Occupations, Information Technology).
• Specifies the minimum hourly wage rate for each occupation.
• Indicates that fringe benefits are required and follow the occupational listing.
• Includes notes on Executive Orders related to paid sick leave and minimum wage.
• Details health and welfare benefits, vacation time, and paid holidays.
• Provides information on hazardous pay differentials and uniform allowances.
• Outlines the process for requesting additional classifications and wage rates (Conformance Process) using Standard Form 1444 (SF-1444).

This wage determination is crucial for bidders to understand the labor costs associated with performing services under the Service Contract Act. It dictates the minimum wages and benefits that must be paid to employees working on the contract, directly impacting proposal pricing and overall cost of performance. Bidders must ensure their proposed wages meet or exceed these requirements.