Memphis Landscaping and Grounds Maintenance Services

Statement of Work (SOW) / Performance Work Statement (PWS)

This Quality Assurance Surveillance Plan (QASP) outlines the structured approach for monitoring and evaluating contractor performance for landscaping and ground maintenance services at 5333 GETWELL ROAD, MEMPHIS, TN. The primary goal is to ensure the contractor's adherence to contract requirements, performance standards, and timely resolution of issues.

The QASP details performance standards and acceptable quality levels (AQLs) for various landscaping tasks, including:

• Grass Cutting: Uniform height (not to exceed 4"), no scalping, rutting, bruising, or uneven cutting; no trimmings left; area trimmed; debris removed.
• Edging: Neat, clean lines along sidewalks, driveways, street edges, curbs, and other paved areas with a clear zone of 1/2" wide x 1" deep; no vegetation in expansion joints and cracks.
• Plant / Shrub Pruning: Shaping according to natural growth habits, removing growth obstructing windows, entrances, and walks; noting dead plants.
• Cultivation / Mulching: Groomed and realigned mulch (Courtyard mulch on Saturdays only).
• Weed Eradication: Control of weeds (Courtyard weed control on Saturdays only).
• Ditch / Curb Cleaning: Clearing of sediment, vegetation, and debris.
• Fence Line Maintenance: Removal of branches/vines within 20 ft. of fence height and vegetation within 10" of each side of the fence.
• Natural Area Cleaning: Clearing of debris, including fallen limbs and branches, with proper disposal to avoid damage.
• Raking / Exterior Parking / Sidewalks: Removal of all-natural debris.
• Irrigation: Identification of areas not watered according to schedule.
• Grassing: Identification of turf areas (up to 10 sq ft) needing grass to appear uniform.
• Insects, Pests, and Diseases Control: Management of pests and diseases affecting trees, shrubs, and plants.
• Installation of "Color": Planting of Spring/Autumn flowers, mulching, weed control, and replacement of dead flowers.

Surveillance methods include random and scheduled inspections, customer feedback, and contractor performance reports. Performance is rated on a scale from Satisfactory to Unsatisfactory/Fail. Corrective actions range from deficiency notification and rework requirements to payment deductions and potential contract termination for repeated failures.

Services are to be performed at 5333 GETWELL ROAD, MEMPHIS, TN.

Roles and responsibilities are defined for Government Personnel (CO, COR, QAE) and Contractor Personnel (Project Manager, On-site Supervisor). Documentation and reporting include inspection reports, monthly performance reviews, deficiency reports, and a final evaluation report. Formal contractor performance reviews will be conducted quarterly.

Solicitation / RFP / RFQ

This Request for Proposal (RFP) from the Internal Revenue Service (IRS), Memphis Internal Revenue Service Center (MIRSC), seeks proposals for Landscaping and Grounds Maintenance Services for the Memphis IRS Enterprise Computer Center Campus (MIRSC). The contract will be performance-based.

The contractor will be responsible for providing comprehensive grounds maintenance services, divided into two major functional areas: Basic Services and Additional Services.

Basic Services include:

• Grass cutting and trimming (uniform height not exceeding 4 inches, free of scalping, rutting, bruising, uneven, or rough cutting).
• Edging of sidewalks, driveways, street edges, curbs, and paved areas.
• Plant and shrub pruning, including removal of dead, damaged, or diseased wood and shaping to natural growth habits.
• Tree pruning to promote health, balance, and safety, and to prevent interference with traffic.
• Cultivation and mulching of shrubs, hedges, and flowerbeds.
• Fertilization to promote optimum growth and health.
• Weed eradication in all areas.
• Ditch and curb cleaning.
• Fence line maintenance.
• Irrigation management.
• Grassing up to ten square feet.
• Insects, pests, diseases, and wildlife control and removal.
• Installation of "color" (flowers).

Additional Services are optional, as-needed services authorized by fixed-price work orders based on established hourly rates. There is no guarantee that Additional Services will be ordered.

• Contract Type: Firm, Fixed-Price Contract.

• Period of Performance: Not explicitly stated, but includes a base period and option periods.

• Estimated Value: Not stated.

• Quotation Due Date: Friday, May 8, 2026, 1:00 PM EDT.

• Submission Method: Via email to Dr. Carolyn Bennett at carolyn.d.bennett@irs.gov.

• Quotation Validity: Must remain valid for at least 90 calendar days from the date of submission.

• Evaluation Criteria: Award will be based on the lowest priced technically acceptable (LPTA) quote. Evaluation factors include Technical Approach, Past Performance, and Price. Section 508 requirements are critical and failure to demonstrate capability may result in technical unacceptability.

• NAICS Code: 561730.

• Specific set-aside information is not detailed in the provided sections.

• The document includes extensive details on security requirements, contractor personnel qualifications, environmental/safety requirements, quality control, and specific contract clauses and provisions.

• Bio-based products are required for landscaping services.

• Contractors must comply with all applicable Federal, state, and local laws, regulations, and codes.

• Attachment 1: QASP (Quality Assurance Surveillance Plan).

• Attachment 2: Biobased Product Reporting information.