Mexican Criminal Courts Telepresence

Request for Information (RFI)

This RFI is issued by the U.S. Embassy Mexico—International Narcotics & Law Enforcement Affairs (INL Mexico) for market research purposes related to the Mexican Criminal Courts Telepresence Project. The goal is to identify capable vendors for supplying IT equipment, software, and services as detailed in Appendix A (Technical Specifications) and the attached Statement of Work (SOW). The information gathered will inform future procurement strategies.

• This is not a solicitation (RFQ, IFB, RFP). No contract will be awarded based on this RFI.
• The U.S. Government is not seeking quotes or proposals at this time and will not pay for any information submitted.
• Respondents are encouraged to review the attached draft SOW.

Capability statements should include:

• Contact Information: Company name, UEI, email, phone.

• Credentials/Experience:

  • Conducting business in Mexico (prime or sub), especially with judicial/penitentiary institutions.
  • IT services procurement, installation, and configuration for telepresence/secure digital communication systems.
  • Collaborating with the Government of Mexico on project lifecycle (assessment, design, implementation, support).
  • Ability to provide technical documentation in Spanish for hardware/software installation.

• Recommendations:

  • To improve or clarify draft requirements.
  • Feasibility of Google Workspace PaaS solution vs. other options considering Mexican state prison/judicial infrastructure.
  • Additional information beneficial for refining requirements.
  • Whether the requirement is better suited as an SOW or PWS.
  • Appropriate PSC and NAICS codes.

• Pricing Information (Notional/Nonbinding):

  • Applicable pricing model and structure for similar services.
  • Feasibility of a firm-fixed-price contract.
  • Estimated pricing aligned with project requirements.
  • Recommendations to minimize cost/price.
  • Any missing information needed for ROM or notional pricing.

• Submit responses via email to ModrakER@state.gov.

• Email subject line: "19AQMM26N0002: Mexico Courts Telepresence".

• Submit capability statements as a single PDF or MS Word attachment.

• Questions regarding the RFI should also be submitted via email to ModrakER@state.gov.

• Response Closing Date: March 10, 2026, at 4:00 PM CST.

Statement of Work (SOW)

To equip up to five state or federal judiciaries and their courtrooms in Mexico's northern border states, along with corresponding penitentiaries, with advanced telepresence systems and secure digital communication platforms. This aims to address security and operational challenges in processing cases involving detainees, thereby reducing risks associated with in-person hearings, mitigating delays, and enhancing judicial effectiveness.

• Procurement, delivery, inventory, implementation, installation, integration, and testing of software and infrastructure.

• Provision of complete system documentation.

• Knowledge transfer for end-users and system administrators.

• Project Management services throughout the contract duration.

• Development and implementation of an audiovisual system for distant participation in trials.

• Provision of technical documentation in Spanish.

• Provision of software licenses and a plan for follow-on year costs.

• Warranty and technical support for one year post-acceptance.

• The contractor must provide a Project Management Plan (PMP) detailing tasks, milestones, and schedules.

• Weekly Project Reports are required, detailing completed activities, pending actions, and planned activities.

• Monthly Progress Review Meetings are to be conducted.

• Warranty services must meet minimum standards for response and restoration times based on severity levels.

• Initial period of performance: 12 months.

• Implementation locations: Up to five state or federal judiciaries and penitentiaries in Mexico's northern border states. Base state for implementation is TBD; option year states are TBD.

• Contractor must coordinate with the INL Criminal Prosecutions Team and the Government of Mexico (GOM).

• Initial workshop sessions with GOM partners are required.

• Technical documentation must be provided in Spanish.

• All hardware and software must be covered by a valid Original Equipment Manufacturer (OEM) warranty in Mexico.

• A Help Desk providing technical support in Spanish must be maintained during the warranty period.

• The contractor must comply with DOS published travel advisories and coordinate all travel with COR/GTM and GOM.

• Value Added Tax (VAT) and importation taxes are subject to specific reclamation procedures outlined in the document.

• The contract type is Firm-Fixed Price, with travel and VAT on a Cost Reimbursable basis.

• COVID-19 safety protocols must be adhered to.