Microsoft Unified Defense Language Institute Foreign Language Center (DLIFLC)

Solicitation / RFP / RFQ

This solicitation is for "DCSIT - Microsoft Unified Support services" to support the Defense Language Institute Foreign Language Center (DLIFLC) at the United States Army Garrison Presidio of Monterey, CA. The North American Industry Classification System (NAICS) code is 541519, with a size standard of $34,000,000.00.

• The core requirement is Microsoft Unified Support services.

• The services are for the Defense Language Institute Foreign Language Center (DLIFLC).

• The contract is a Firm Fixed Price arrangement.

• The period of performance includes a Base Year (07/01/2026 - 06/30/2027) and two Option Years (Option Year 1: 07/01/2027 - 06/30/2028; Option Year 2: 07/01/2028 - 06/30/2029).

• The solicitation issue date is June 17, 2026.

• The offer due date is June 26, 2026, by 12:00 PM.

• The solicitation is set aside for Small Business.

• FAR clauses incorporated by reference include those related to Gratuities, Restrictions on Subcontractor Sales, Prohibition on Requiring Certain Internal Confidentiality Agreements, System for Award Management Maintenance, Protecting the Government's Interest When Subcontracting, Terms and Conditions for Commercial Products and Services, Notice of Total Small Business Set-Aside, Utilization of Small Business Concerns, Nonmanufacturer Rule, Equal Opportunity for Veterans, Equal Opportunity for Workers with Disabilities, Employment Reports on Veterans, Notification of Employee Rights Under the National Labor Relations Act, Combating Trafficking in Persons, Employment Eligibility Verification, Addressing DEI Discrimination, Encouraging Contractor Policies to Ban Text Messaging While Driving, Tax on Certain Foreign Procurements, Payment by Electronic Funds Transfer, Providing Accelerated Payments to Small Business Subcontractors, Protest after Award, and Applicable Law for Breach of Contract Claim.

• DFARS clauses incorporated by reference include those related to Requirements Relating to Compensation of Former DoD Officials, Requirement to Inform Employees of Whistleblower Rights, Safeguarding Covered Defense Information and Cyber Incident Reporting, Prohibition on the Acquisition of Covered Defense Telecommunications Equipment or Services, Preference for Certain Domestic Commodities, Prohibition Regarding Business Operations with the Maduro Regime, Prohibition on Certain Procurements from the Xinjiang Uyghur Autonomous Region, Utilization of Indian Organizations, Electronic Submission of Payment Requests and Receiving Reports, Levies on Contract Payments, Requests for Equitable Adjustment, and Transportation of Supplies by Sea.

• This acquisition is set aside for Small Business.

• Includes a Notice of Price Evaluation Preference for HUBZone Small Business Concerns.

• Includes Limitations on Subcontracting.

• The document includes standard forms (SF 1449) and various FAR and DFARS clauses.

• Inspection and Acceptance will be at the Destination, with instructions to contact COR Caroline Shaaya.

• Payment requests and receiving reports are to be submitted via Wide Area WorkFlow (WAWF).

Statement of Work (SOW) / Performance Work Statement (PWS)

To leverage Microsoft Unified Support Services to support and strengthen the Defense Language Institute Foreign Language Center (DLIFLC)'s IT knowledge base, capabilities, and system performance in support of critical academic and business functions across the enterprise.

• Provide "blue-badge" Unified Support services to DLIFLC, granting direct access to Microsoft support engineers for rapid issue resolution and expert guidance.

• Offer technical support using proprietary tools, knowledge bases, and direct access to engineering, including source code when applicable.

• Deliver technical support, problem resolution, workshops, and strategic guidance for intranet/internet strategies, prototyping, implementation, and deployment of infrastructure and application solutions.

• Provide a combination of Service Delivery Management, Proactive Services, and Reactive Services for Microsoft products and/or Online Services.

• Offer enhanced Problem Resolution Support (PRS) for customers needing U.S. citizen-only technical help.

• Manage DLIFLC problem requests submitted to the Designated Support Team and provide technical expertise.

• Performance occurs with no required re-performance or re-work at least 90% of the time for technical support.

• AQL of 95% for migrations, implementations, environment stabilization, and architectural requirements support.

• AQL of 95% for attending meetings and providing support during core hours.

• AQL of 95% for incident/hotfix reports, with all errors addressed and corrected promptly.

• Not explicitly defined in the provided sections, but implies ongoing support.

• Support is primarily for DLIFLC at the Presidio of Monterey.

• Contractor personnel must have a favorable Tier 1 Background check within ten (10) days of contract award.

• All contractor employees must complete various mandatory training within 30 days of employment (e.g., AT Level I, OPSEC, IA, PII, INFOSEC, SHARP, TARP, CUI).

• Contractor shall submit a Quality Control Plan (QCP) within 30 days of the Period of Performance start date.

• Contractor shall prepare and maintain a Work Plan, submitted within 30 days of contract award.

• Contractor personnel shall safeguard all Government equipment, information, and property.

• Contractor personnel shall adhere to facility security policies and restrictions.

• Key Personnel: Account Manager and Alternate Account Manager with specific qualifications and experience.

• U.S. Citizen Support: Minimum of 5 years' support engineering experience, exclusively by U.S. citizens and managed within the United States.

• Service Contract Report (SCR) submission required annually via www.sam.gov.

Solicitation / RFP / RFQ

This document provides instructions to potential bidders for a competitive acquisition that is 100% set aside for Total Small Businesses. The North American Industry Classification System (NAICS) code for this acquisition is 541519. Bidders must be registered in the System for Award Management (SAM) and ensure their SAM registration includes this NAICS code to be eligible for award.

• Bidders must submit a quote and capability statement addressing all evaluation areas, including items detailed in the Statement of Work (Attachment 1).

• Quotes must be complete and compliant with the instructions.

• The contract will be awarded to a Total Small Business.

• Award will be made using Lowest Priced Technically Acceptable (LPTA) procedures.

• Questions Deadline: Written questions are due via email by June 18, 2026, 12:00 PM EDT.

• Quote Submission Deadline: Quotes must be received via email by June 26, 2026, 12:00 PM EDT.

• Evaluation Factors: Quotes will be evaluated on two factors: Technical Capability and Price.

  • Technical Capability: Rated Acceptable/Unacceptable. Must meet or exceed Statement of Work requirements.
  • Past Performance: Evaluated on an Acceptable/Unacceptable basis, considering recency (3 years), relevance, and quality.
  • Price: Will not receive an adjectival rating.

• Award will be made to the lowest-priced technically acceptable quote.

• The Government intends to award without discussions.

• This acquisition is 100% set aside for Total Small Businesses.

• Bidders must be registered in SAM and include NAICS code 541519.

• Bidders are responsible for monitoring SAM.gov for any amendments and must acknowledge them in their quote.

• Failure to register in SAM or acknowledge amendments may render a quote ineligible.