Mortuary Support Services Germany (USARMEA) U.S. Army Regional Mortuary for Europe & Africa

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide mortuary transportation and administrative services to support USARMEA operations and mission capabilities throughout its designated Area of Responsibility (AOR), including the recovery and removal of remains from locations within the EUCOM and AFRICOM AORs to designated locations for preparation and final transportation.

• Provide non-personal services for the administration and transportation of human remains.

• Services include personnel, equipment, funeral vehicles, transportation, temporary storage, telecommunications, tools, and materials.

• Transport remains from various locations within EUCOM and AFRICOM to designated preparation/reprocessing points and then to USARMEA in Landstuhl, Germany, or other designated collection points.

• Obtain all legally required documentation for transportation and disposition of remains, including death certificates and laissez-passer.

• Provide suitable containers and funeral vehicles for transportation.

• Coordinate with consulates for the release of remains.

• Professionalism/Availability: Services available 24/7/365. Response to requests within 1 hour. Transportation specialists to dress professionally and conduct themselves professionally (AOL: No more than 2 deficiencies per option year).

• Transportation of Remains: 100% compliance for obtaining documentation, calling at locations, providing transportation, using suitable containers, temporary sheltering, communication of arrival times, and tracking/documenting travel. 95% compliance for delivery ticket details and submission of receipts.

• Obtain Documentation: 100% compliance for obtaining and providing documentation from host nation authorities, physicians, etc., and for accompanying documentation with remains. 95% compliance for delivery ticket details.

• Containers: 100% compliance for using suitable and industry-standard removal equipment/temporary caskets/containers, cleaned and disinfected.

• Administrative: 100% compliance for performing administrative tasks efficiently and accurately. Authorized to sub-contract for specific services (e.g., storage, administrative fees) and will be reimbursed at actual costs. Prioritize timely invoice submission to WAWF (90% compliance).

• Period of Performance: Not explicitly stated in this excerpt, but implies a contract duration with option periods.

• Place of Performance: Throughout the U.S. European Command (EUCOM) and U.S. Africa Command (AFRICOM) AORs, with final transportation to USARMEA in Landstuhl, Germany, or other designated collection points.

• Quality Control Plan (QCP): Contractor must develop and maintain a QCP, submitted within 10 days of award.

• Personnel: Key personnel include Program/Contract Manager and Transportation Specialist. CVs required for key personnel. Personnel must be trained in the proper handling of human remains and possess required licenses/training per Host Nation Law.

• Security: Compliance with Installation Access Control (IACS) requirements, background checks for all personnel, and potential personnel security clearance requirements (RESERVED).

• Training: Mandatory Anti-Terrorism (AT) Level I, OPSEC, Information Assurance (IA), and Personally Identifiable Information (PII) training for all contractor employees.

• Data Rights: Government has unlimited rights to all documents and materials produced.

• Non-Disclosure: Signed non-disclosure agreements required within 5 days of award.

• Safety: Compliance with Federal and Host Nation safety laws and regulations, including EM 385-1-1.

• Authorization to Perform Services in Germany: Compliance with German law, including work and residence permits for non-German/EU nationals.

• Government Property and Services: Government will provide a point of contact for release of remains, facilitate documentation, and provide AT, OPSEC, IA, and PII training.

• Contractor Furnished Items and Services: Contractor to furnish personnel, equipment, supplies, facilities, transportation, tools, materials, and supervision, except for items specified in Part 3. Includes PPE, office supplies, ADPE, vehicles, and equipment meeting local/Host Nation requirements.

• Technical Exhibit A: Performance Requirements Summary (PRS)

• Technical Exhibit B: Deliverables Schedule

• Attachment 1: Estimated Workload Data

• Attachment 2: Historical Workload Data