NATIONAL CARE GUIDELINES
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The U.S. Immigration and Customs Enforcement (ICE), Office of Acquisition Management, has released a Combined Synopsis/Solicitation (RFQ) for a web-based, evidence-based Utilization Management (UM) care guidelines product and support. This acquisition aims to provide the ICE Health Service Corps (IHSC) with a standalone solution to support healthcare provision for individuals in ICE custody. This opportunity is not set-aside for small business concerns. Quotes are due by February 3, 2026, at 12:00 PM CT.
Scope of Work
ICE requires a Commercial Off-the-Shelf (COTS) web-based UM guidelines solution, accessible via the ICE network, compatible with approved browsers, and functioning independently of IHSC health information platforms. The solution must be non-interactive and read-only, supporting up to 30 users with scalability for increased users at no additional cost. Key features include role-based access, user activity tracking (utilization reviews, task progression, hospital admissions), and a help/service desk. The platform must support interactive documentation of prospective, concurrent, and retrospective utilization reviews in ambulatory and hospital settings, provide evidence-based clinical care guideline content, unlimited searches, and customized reports. The vendor must provide online, self-paced training, comprehensive user guides, and hold a current Utilization Review Accreditation Committee (URAC) certification.
Contract & Timeline
- Opportunity Type: Combined Synopsis/Solicitation (RFQ)
- Contract Type: Firm-Fixed Price (FFP) Purchase Order (PO)
- Period of Performance: One 12-month base period with four 12-month option periods.
- NAICS Code: 513210 - Software Publishers (Small Business Size Standard: $47M)
- Product Service Code (PSC): 7A21 - Business Application Off The Shelf Software
- Place of Performance: Primarily vendor facilities, with potential visits to IHSC Offices in Texas and IHSC Headquarters in the Washington Metro Area.
- Published Date: January 20, 2026
- Questions Due: January 27, 2026, 12:00 PM CT
- Quotes Due: February 3, 2026, 12:00 PM CT
Evaluation & Submission
Quotes will be evaluated in a two-step process:
- Factor 1: Product Offering (Go/No-Go basis).
- Factor 2: Technical Capability (non-price tradeoff factor, more important than price).
- Factor 3: Price (tradeoff factor). Award will be made to the quoter offering the best value. Bidders must submit quotes electronically and have an active System for Award Management (SAM) registration. Pricing data is prohibited in Volumes I, II, and III of the submission, with pricing assumptions to be detailed in Volume IV. A specific Pricing Template (Attachment 3) must be used.
Special Requirements & Notes
The solution must comply with FISMA and Section 508 accessibility standards, requiring Accessibility Conformance Reports (ACRs). Cybersecurity compliance with DHS Security Policy Terms and Conditions and a Supply Chain Risk Management Plan are mandatory. Strict handling of Controlled Unclassified Information (CUI), Personally Identifiable Information (PII), and Sensitive Personally Identifiable Information (SPII) is required. Any Artificial Intelligence (AI) systems must adhere to federal, DHS, and ICE AI policies, including human-in-the-loop oversight, data provenance, and avoiding discriminatory outputs. The government will own all data, and prevention against vendor lock-in is required.