National Defense University SALESFORCE PRODUCTION SUPPORT, ADMIN AND SUPPORT SERVICES

SOL #: N0018926RD014Combined Synopsis/Solicitation

Overview

Buyer

Dept Of Defense

Dept Of The Navy

NAVSUP FLT LOG CTR NORFOLK

NORFOLK, VA, 23511-3392, United States

Place of Performance

Place of performance not available

NAICS

Other Computer Related Services (541519)

PSC

Support Services For It Management To Include Enterprise Architecture (Ea), Financial Management, And Strategic Planning. Ea Includes Services Supporting Business, Information, Application And Technical Architecture To Drive Standardization, Integration And Efficiency Among Business Technology Solutions. Financial Management Includes Services Involved In The Planning, Budgeting, Spend Management And Chargeback Of It Expenditures And The Costing Of It Products And Services. It Management And Strategic Planning Include Senior Professional And Administrative Support Services Facilitating Centralized It Strategy And Planning. (DF01)

Set Aside

No set aside specified

Original Source

https://sam.gov/opp/ca2d68edbdc047beac433bd06ad89d93/view

Timeline

Posted

May 15, 2026

Submission Deadline

May 16, 2026, 4:00 PM

Qualification Details

Fit reasons

NAICS alignment with historical contract wins in similar service areas.
Scope strongly matches core technical capabilities and delivery model.

Risks

Past performance thresholds may require one additional teaming partner.
Potential clarification needed on staffing minimums before bid/no-bid.

Next steps

Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.

Quick Summary

The Department of the Navy / NAVSUP FLT LOG CTR NORFOLK, on behalf of the National Defense University (NDU), has issued a Combined Synopsis/Solicitation for Salesforce Production Support, Administration, and Sustainment Services. This opportunity aims to support NDU's existing Student Information System (SIS), "NDU Connect," built on Salesforce using the Educational Data Architecture (EDA) framework within an AWS GovCloud Plus IL4 environment. Responses are due May 16, 2026.

Scope of Work

The contractor will provide comprehensive services to support, enhance, fix, and sustain existing deployed NDU Connect capabilities. This includes the full scope of Salesforce and DocuSign support activities:

System/Salesforce/DocuSign administration
Release and deployment management support using Azure DevOps
Problem and incident management
Tiers 2 and 3 support for end-user issues and troubleshooting
Security management

NDU plans to deploy additional SIS capabilities and business support features within the next two years, which the contractor will also support.

Contract & Timeline

Type: Combined Synopsis/Solicitation
Set-Aside: None specified
Response Due: May 16, 2026, 4:00 PM EDT
Published: May 15, 2026

Evaluation

Specific evaluation criteria are not detailed in the provided information.

Additional Notes

This opportunity falls under Product Service Code DF01 (Support Services for IT Management). For inquiries, contact Peter Certo at peter.m.certo.civ@us.navy.mil.

People

Points of Contact

Peter CertoPRIMARY

peter.m.certo.civ@us.navy.mil

Files

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Versions

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Combined Synopsis/Solicitation

Posted: May 15, 2026