NATO Request for Information: ISO/IEC 20000-1:2018 Certification Audit Services
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The NATO Communications and Information Agency (NCIA) has issued a Request for Information (RFI), RFI-06843, to identify qualified vendors and gather input for the upcoming acquisition of ISO/IEC 20000-1:2018 certification audit services for its Enterprise Service Operations Centre (ESOC). This RFI is for planning purposes only and is not a request for bids. Responses are due by 12:00 hours CET on 13 March 2026.
Scope of Work
The RFI seeks information on independent third-party certification audits, specifically Stage 1 and Stage 2 audits, in accordance with ISO/IEC 20000-1:2018. The scope is limited to the ESOC service, covering incident management, request fulfillment, monitoring and event management, and access management processes.
Industry Input Requested
NCIA invites industry partners to share relevant corporate capabilities and experience, review and comment on its draft requirements (ANNEX A), provide recommendations for improving performance outcomes, competition, and efficiency, and identify any risks or concerns for planning consideration.
Contract & Timeline
- Type: Special Notice / Request for Information (RFI-06843)
- Set-Aside: None specified (market research)
- Eligibility: Only companies from NATO member countries can participate or respond.
- Response Due: 13 March 2026, 12:00 hours CET
- Published: 24 February 2026
Submission Details
Responses should be submitted in PDF or Word format with the subject line "Response to RFI [RFI Number] – [Company Name]". Content should address the items listed in ANNEX A – Questionnaire. Do NOT submit responses to the Department of Commerce.
Additional Notes
This RFI is for informational purposes only and does not constitute a solicitation or obligation to award a contract. Respondents are responsible for all incurred costs. NCIA reserves the right to cancel this market survey. Responses will be considered confidential commercial information. For questions, contact Mr. Esteban Diaz at Esteban.Diaz@ncia.nato.int.