NATO Request for Information: IT Service Management Solution for Asset and Configuration Management Database
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The NATO Communications and Information Agency (NCIA) has issued a Request for Information (RFI), reference MS-424363-ITSM, to gather industry capabilities for an integrated IT Service Management (ITSM) Solution for Asset and Configuration Management Database (CMDB). This RFI is for planning purposes only and is not a request for bids. Responses will help NCIA refine requirements and shape future acquisition strategies. Responses are due by 12:00 hours Central European Time (CET) on 02 June 2026.
Scope of Work
The RFI seeks information on solutions providing integrated ITSM and Asset/Configuration Management for Deployable Communications and Information Systems (DCIS) services and assets across NATO Restricted (NR) and NATO Secret (NS) classification domains. Key functionalities include:
- Asset and Configuration Management (CMDB)
- Inventory Management (physical and logical)
- Stock and Spare Parts Management
- Incident, Change, and Service Request Management
- Preventive and Corrective Maintenance Inspection scheduling and tracking
- Integration with Oracle EBA (NR) and BMC Remedy (NS)
- Documentation Management, Reporting, dashboards, and KPI tracking
- User access control aligned to NATO security policies
Contract & Timeline
- Type: Special Notice / Request for Information (RFI)
- Operational Goal: Solution operational within 12 months of contract award (if procured).
- Period of Performance (anticipated): 12 months from contract award (base period).
- Place of Performance: Primarily NCIA Belgium and The Netherlands, with inventory at other NATO Locations in Europe.
- Response Due: 02 June 2026, 12:00 CET
- Published: 05 May 2026
Eligibility / Evaluation
- Eligibility: Only companies from a NATO member country can participate or respond.
- This RFI is for planning purposes only; NCIA does not intend to award a contract based on these responses.
- Responses will assist NCIA in understanding the marketplace, available capabilities, and potential acquisition strategies.
Additional Notes
- Submissions should be in PDF or Word format, not exceeding 15 pages (excluding cover page and company brochures).
- Respondents should address Annex A (Requested Information) and may comment on Annex B (Draft Requirements).
- Prior NATO accreditation experience is a mandatory requirement for any subsequent procurement.