NCTAMS LANT Telecommunication Support Services- Only Seeking RFP Responses from current Seaport NxG Contract Holders

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide telecommunications corrective and preventive maintenance for Navy-owned Avaya and Nortel telephone switching platforms, switch remote units, and adjunct equipment (including Voice Mail and Administrative Switch Maintenance Terminal) for NCTAMS LANT and DET Cutler Base Communication Offices (BCO) across various regional areas.

• Maintenance and repair services for Avaya and Nortel telephone switching platforms, switch remote units, and adjunct equipment (Voice Mail and Administrative Switch Maintenance Terminal).

• Services are required during peacetime, exercise, natural disaster, and conflict.

• Three NCTAMS LANT sites in Florida (Jacksonville/Mayport/Kings Bay) will only require Voice Mail support.

• The contractor shall provide all labor, tools, materials, supplies, test equipment, diagnostics, manuals, schematic drawings, facilities, and major/minor components.

• Contractor must provide OEM maintenance support permissions for diagnostics, testing, and repair.

• Minimum 99.9% availability for maintenance and repair services.

• Availability is calculated by dividing operational hours per month minus downtime, by operational hours.

• Routine preventive maintenance (PM) on all equipment covered under the contract, as specified by the OEM or on a quarterly basis, whichever is greater.

• Services will be performed at U.S. Navy activities within the NCTAMS LANT Area of Responsibility (AOR) and at contractor/subcontractor facilities.

• Specific locations are identified in Figure 1 and Attachments 3 & 4.

• Period of Performance is detailed in the contract.

• Contractor personnel must be U.S. citizens and possess appropriate security clearances (Non-Critical Sensitive, IT Level II/III).

• Contractor must be an accredited "Avaya Authorized Diamond or Sapphire Partner" and technically certified on Avaya/Nortel products.

• Contractor personnel must provide official documentation certifying Navy Cybersecurity Workforce (CWF) qualification.

• Contractor must maintain an inventory of spare parts and tools.

• Contractor must provide a User Service Guide and adhere to specific trouble reporting and escalation procedures.

• Contractor must comply with all Federal, State, local, and base safety and environmental regulations.

• Contractor must obtain necessary building access and identification credentials (DBIDS/PIV/CAC).

• Contractor must provide a written report of any pre-existing conditions within 30 calendar days of start performance.

• Contractor must participate in regularly scheduled meetings with the COR.

• Contractor must invoice monthly in arrears per DFARS clause 252.232-7006.

Solicitation / RFP / RFQ

This solicitation is for Telecommunication Support Services for NCTAMS LANT. The government intends to award a Firm-Fixed Price (FFP) task order.

• Telecommunications Technician Support for various regions (Hampton Roads, Northeast, Southeast).

• Materials in support of the Performance Work Statement (PWS).

• The PWS is attached and details the specific requirements for maintenance, repair, support levels, escalation, and equipment management.

• The contract includes a Transition Period, a Base Period, and multiple Option Periods (Periods 1-4) for technician support and materials.

• It also includes provisions for extending services and the contract term.

• Pricing Arrangement: Firm Fixed Price for all line items.

• Proposals are due by 10:00 AM local time on 01 June 2026.

• Proposals must be submitted electronically to Bridgette Walton and Amber Geusic.

• The evaluation will be based on the following factors: Factor I - Certifications, Factor II - Technical Approach (Performance and Management Approach, Staffing Approach), and Factor III - Past Performance. Non-price factors are considered significantly more important than price.

• Factor II (Technical) is considered significantly more important than Factor III (Past Performance).

• Offerors must provide up to three (3) relevant contracts performed within the last five years, with at least one year of completed performance.

• Price will be evaluated for reasonableness and will be considered more heavily if non-price factors are equal.

• Not explicitly stated in the provided sections, but standard FAR/DFARS clauses related to small business concerns, representations, and certifications are included.

• An amendment (0001) was issued on 22 May 2026.

• The solicitation includes numerous FAR and DFARS clauses covering various aspects such as contract administration, payment instructions (WAWF), security requirements, and representations and certifications.

• Section J lists several attachments, including the RSM QASP, Switch and Voicemail Information, Place of Performance, CDRL, and the Performance Work Statement.

Questions & Answers / Clarifications

This document provides responses to vendor questions regarding Solicitation N0018926R3103 for Telecommunications Support Services.

• Contracting Vehicle: The requirement is strictly limited to SeaPort NxG Small Business contract holders.

• VOIP Impact: The VOIP solution requirement will not negatively impact the RSM solution.

• Pricing: Offerors must include all costs to execute the contract within the provided CLINs. No pricing template will be provided.

• Certifications: Avaya/Nortel certifications can be held by the prime offeror or a proposed subcontractor, who must be identified in the proposal.

• Crash Kits: A revised PWS will provide a list of available crash kits. Contractors must provide crash kits for locations where the BCO does not maintain one on-site.

• Interim Switch Capacity: Offerors may propose a shared or dedicated interim switch solution, provided it meets the 48-hour operational restoral SLA. DSN services are no longer supported.

• Availability Calculation: Downtime calculations exclude conditions explicitly outlined in PWS Section 7.1.7 (Exclusions and Damage Liability) and Section 7.1.6.1.2.

• Incumbent Personnel: Incumbent personnel will retain credentials during transition. Incoming personnel will coordinate with the COR for interim access.

• Maintenance Responsibility: Full maintenance responsibility for CLIN 5000 will remain with the incumbent during the transition period and will be assumed by the awardee at the start of the base performance period.

• GFE/Inventory: The contractor is responsible for furnishing all materials and supplies. There is no Government-furnished inventory or warehouse.

• Maintenance Calls: The average number of maintenance tickets created monthly is 140, with approximately 1 monthly ticket being emergency/critical.

• A revised PWS will be provided regarding crash kits and DSN services.

• Solicitation has been updated regarding Option Line Item 5202 (see Amendment I).

• The PWS has been updated regarding the base year duration (see Amendment I).

• Offerors are expected to determine and propose a staffing plan sufficient to meet performance objectives; no minimum staffing levels are mandated.

Form / Attachment / Pricing Sheet

This document provides a detailed inventory of telecommunication equipment, specifically switch locations, manufacturers, models, software versions, and port/license utilization across various naval facilities. It serves as a reference for understanding the current state of the network infrastructure.

• Switch Location: Lists the specific naval base or facility.
• State: The state where the facility is located.
• Switch MFR & Model: Identifies the manufacturer and model of the telecommunication switch.
• Remote Units (QTY): Indicates the quantity of remote units associated with each switch.
• Ports Wired (Maximum Capacity): Shows the maximum port capacity for each switch.
• Ports/Licenses in Use: Details the current number of ports or licenses in use.
• Voice Mail Make/Model/Vendor: Lists the voice mail system details.
• Current Software Version: Specifies the software version for the voice mail system.
• Mail Box Wired (Maximum Capacity): Indicates the maximum capacity for mailboxes.
• Mail Boxes/Licenses in Use: Shows the current utilization of mailboxes.

This document is crucial for bidders to understand the existing telecommunications infrastructure, including the types of hardware and software deployed, and the current utilization levels at various locations. This information is essential for assessing the scope of potential work, identifying upgrade or replacement needs, and developing accurate proposals for any related opportunities. It provides a baseline for understanding the scale and complexity of the network environment.

Solicitation / RFP / RFQ

This solicitation, N0018926R3103, is for Telecommunication Support Services for NCTAMS LANT. The government intends to award a Firm-Fixed Price (FFP) task order.

• Telecommunications Technician Support for the Hampton Roads, Northeast, and Southeast regions.

• Materials in support of the Performance Work Statement (PWS).

• The solicitation references a Performance Work Statement (PWS) in Section J, Attachment 5, which details the specific requirements.

• The contract includes a Transition Period, a Base Period, and four Option Periods, each for 12 months, plus an additional six-month extension of services under FAR clause 52.217-8.

• Pricing is based on a Firm Fixed Price arrangement.

• Proposals are due by 10:00 AM local time on May 26, 2026.

• Proposals must be submitted electronically to Bridgette Walton and Amber Geusic.

• The evaluation will be based on the following factors, with Non-Price factors being significantly more important than price:

  • Factor I: Certifications (Acceptable/Unacceptable)
  • Factor II: Technical Approach (Subfactors: Performance and Management Approach, and Staffing Approach - weighed equally)
  • Factor III: Past Performance (Recency, Relevancy, and Quality)
  • Factor IV: Price

• The government intends to award based on initial proposals, but reserves the right to conduct exchanges.

• The document includes various FAR and DFARS clauses related to small business concerns, including joint ventures, women-owned small businesses, and HUBZone concerns. Specific set-aside information is not explicitly detailed in the provided sections.

• Offerors must submit proposals in four distinct volumes: Certification, Technical Approach, Past Performance, and Price.

• Page limitations apply to Volumes I, II, and III.

• All submissions and attachments should be in Microsoft Office Word or Excel format, or Adobe file.

• Offerors are encouraged to confirm receipt of their proposal prior to the closing date.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for providing telecommunications corrective and preventive maintenance for Navy-owned Avaya and Nortel telephone switching platforms, switch remote units, and adjunct equipment, including Voice Mail and the Administrative Switch Maintenance Terminal.

• Maintenance and repair services for Avaya and Nortel telephone switching platforms, switch remote units, and adjunct equipment (Voice Mail and Administrative Switch Maintenance Terminal) at NCTAMS LANT and DET Cutler Base Communication Office (BCO) locations.

• Services are required during peacetime, exercise, natural disaster, and conflict.

• Three NCTAMS LANT sites in Florida (Jacksonville/Mayport/Kings Bay) will only require Voice Mail support.

• The contractor shall provide all management, supervision, labor, materials, equipment, tools, and vehicles necessary for effective operation and maintenance.

• A minimum of 99.9% availability for maintenance and repair services.

• Availability is calculated by dividing operational hours per month minus downtime, by operational hours.

• Specific performance levels are detailed in Attachment 1, "Performance Standards and Assessment Methods and the Quality Assurance Surveillance Plan (QASP)".

• Period of Performance: One (1) base year, inclusive of four (4) 12-month option years, and a six (6) month option (pursuant to FAR Clause 52.217-8).

• Place of Performance: U.S. Navy activities within the NCTAMS LANT Area of Responsibility (AOR) and at contractor/subcontractor facilities. Specific locations are detailed in Figure 1 and Attachments 3 & 4.

• Contractor Personnel: Must be qualified, technically certified on Avaya/Nortel products, and possess Navy Cybersecurity Workforce (CWF) qualification. Personnel must communicate fluently in English. U.S. citizenship is required for all contractor personnel.

• Certifications: Contractor must be an accredited "Avaya Authorized Diamond or Sapphire Partner." Technical certification on Avaya/Nortel products is required.

• Security: Compliance with HSPD-12, DBIDS, PIV, and CAC standards for identification and access. Background investigations (NACLC or T3/T3R equivalent) are required for non-critical sensitive positions.

• Technical Service Center (TSC): Provide remote monitoring, troubleshooting, testing, and diagnostics 24/7/365.

• Maintenance Support Permissions (MSPs): Basic and Intermediate level support for stations, trunks, systems, and processors.

• Reporting: Semi-annual reports on telephone service tickets, system alarms, and onsite service dispatches. Routine preventive maintenance (PM) on a quarterly basis or as specified by OEM.

• Spare Parts: Maintain an inventory of spare parts and tools. Repair and replacement parts can be new, remanufactured, or refurbished.

• Data Security: Strict adherence to non-disclosure and non-use of data clauses, including sensitive and proprietary information.

• Safety: Compliance with all Federal, State, local, and base safety requirements (OSHA).

• Environmental: Compliance with all environmental regulations.

• Quality Control: Maintain an inspection system and quality control program.

Form / Attachment / Pricing Sheet

This document provides a detailed inventory of existing RSM (Remote Switching Module) switch and voicemail system information across various U.S. Navy installations. It serves as a reference for the current state of telecommunications infrastructure relevant to the opportunity.

• Switch Location: Identifies the specific installation and building/area.
• State: The U.S. state where the installation is located.
• Switch MFR & Model: The manufacturer and model of the primary switching equipment.
• Remote Units (QTY): The quantity of remote units associated with the switch (defined for Avaya and Nortel).
• Ports Wired (Maximum Capacity): The maximum number of ports the system can support.
• Ports/Licenses in Use: The current number of ports or licenses actively being used.
• Remote Units BLDG Location (QTY): Specific building locations and quantities for remote units, where applicable.

This attachment is crucial for bidders to understand the existing telecommunications environment. It provides data on the scale, type, and utilization of current systems at various locations, which will be essential for developing proposals that address the scope of work, potential upgrade requirements, or replacement strategies for the opportunity.

Other / Unclassified

This document is a Contract Administration Plan (CAP) for Fixed Price Contracts. It outlines the delineation of duties for various government offices and personnel involved in the administration of a contract.

This document is relevant to bidders as it clarifies the roles and responsibilities of key government points of contact, including:

• Procuring Contract Office (PCO): Responsible for pre-award duties, questions during pre-award, Freedom of Information inquiries, changes in contract terms, and post-award conferences.
• Contract Administration Office (CAO): Responsible for general contract administration matters as specified by FAR and DFARS.
• Paying Office: Responsible for processing invoice payments.
• Contracting Officer's Representative (COR): The primary interface for technical matters, contract surveillance, invoice review and acceptance, developing statements of work for modifications, and administrative duties. The COR cannot modify contract terms; only the PCO or CAO can issue contractual changes.
• Technical Assistant (TA): Provides administrative and monitoring assistance to the COR, identifying deficiencies, reviewing deliverables, and assisting with reports, but cannot provide technical direction.

Understanding these roles helps bidders know who to contact for specific issues during the procurement and contract performance phases.

Form / Attachment / Pricing Sheet

This document is a "Past Performance Information Form" intended for offerors to provide details about their performance on previous contracts. This information is likely used by the government to evaluate the offeror's ability to successfully perform the work described in the solicitation.

• Name of Offeror: To identify the bidding company.
• Contract Number, order number, or identifier: To reference the specific contract being reported on.
• Customer Name & Location: To identify the customer for the referenced contract.
• Customer Point of Contact: Contact details for the customer.
• Total dollar value for this effort: Financial scope of the contract, broken down annually.
• Number of personnel (FTE) performing per year: Staffing levels for the contract.
• Period of Performance: Start and end dates of the contract.
• Detailed description of the work performed: A crucial section for demonstrating relevance to the current solicitation.
• Subcontractor(s) Utilized: Information on any subcontractors used and the extent of their work.

Bidders must complete this form accurately and thoroughly to provide evidence of their past performance. The "Detailed description of the work performed" section is particularly important for demonstrating how their previous experience aligns with the requirements of the current opportunity. Failure to provide complete information may impact the evaluation of their proposal.

Form / Attachment / Pricing Sheet

This document is a Past Performance Report Form required for bidders to submit. It is used by NAVSUP Fleet Logistics Center Norfolk (FLCN) to evaluate a contractor's past performance on previous contracts. This evaluation is crucial for determining the probability of successful accomplishment of the work required for the current opportunity.

• Requester Information: Details about the contract or purchase order for which the past performance is being evaluated (Company Name, POC, Contract Number, Amount, Period of Performance, etc.).
• Completion Instructions: Specifies that the form should be completed by the agency/company that received the services and returned to NAVSUP FLCN by a specific deadline (10:00 AM ET on May 26, 2026). Crucially, bidders are instructed NOT to return this form to the contractor who originated the request.
• Evaluation Sections: The form prompts for detailed feedback on:
  • Quality/Meeting Contract Requirements (customer satisfaction, rework, deficiencies, innovative work applications)
  • Quality/Timeliness (delivery schedule adherence, timeliness of reports/invoicing)
  • Quality/Contractor Responsiveness (customer concerns, problem isolation/resolution, corrective actions)
  • Contractor's Cost Control (adherence to price/cost, reasons for contract value changes)
• Additional Observations: Includes sections for overall strengths/weaknesses, satisfaction with the award, likelihood of future work, and awareness of similar contracted efforts.

While this form is completed by the government or a previous customer, bidders should be aware that their past performance is being formally evaluated using this document. Understanding the questions asked can help contractors prepare for potential past performance discussions or proactively gather relevant information to support their proposals. Bidders must ensure they understand who is responsible for completing and submitting this form to avoid errors.

Form / Attachment / Pricing Sheet

This document is a Contract Data Requirements List (CDRL) detailing specific data items required under a contract. It outlines the technical reports, studies, and services that must be delivered by the contractor, along with their associated subtitles, submission requirements, and distribution instructions.

• Data Items (A001-A010): Includes various technical reports such as "SWITCH PLATFORM REPORT," "USER SERVICE GUIDE," "DAMAGE REPORT," "PREVENTIVE MAINTENANCE SCHEDULE," "PREVENTIVE MAINTENANCE RECORD," "EQUIPMENT DATABASE," "OEM ENGINEERING CHANGE RELEASE," "PRE-EXISTING CONDITIONS REPORT," "PRELIMINARY INJURY REPORT," and "DETAILED INJURY REPORT."
• Authority: All data items are sourced from DI-MISC-80508B.
• Contract Reference: Data items are linked to specific paragraphs within the Performance Work Statement (PWS), such as PWS PARA. 13.1, PWS PARA. 7.1.4, PWS PARA. 7.1.6.1.3, etc.
• Frequency: Varies from "AS REQUIRED" to "ONE/R" and "QUARTERLY."
• Submission Dates: Generally tied to the start of contract performance, with specific timelines for first and subsequent submissions outlined in the remarks or referenced in Block 5.
• Distribution: Preferred method is email distribution to COR-NCTAMS LANT and ACOR-NCTAMS LANT, with one copy each.

This CDRL specifies the exact deliverables (reports, schedules, databases, etc.) expected from the contractor. Bidders must understand these requirements to accurately scope their proposals, estimate costs, and plan for contract execution. The document clarifies the types of technical information and documentation that will be required throughout the contract period.

Form / Attachment / Pricing Sheet

This document is a Contractor Discrepancy Report form. It is used to formally document and track discrepancies identified within a contract or task order. It serves as a record for communication between the government (COR/Contracting Officer) and the contractor regarding issues and their resolution.

• Contract Number
• Task Order Number (if applicable)
• "TO" and "FROM" fields for parties involved
• A section to detail the "DISCREPANCY (INCLUDE REFERENCE)"
• A section for "CONTRACTOR RESPONSE AS TO CAUSE AND CORRECTIVE ACTION TAKEN"
• Signature blocks for COR, Contractor's Representative, and Contracting Officer, along with dates.

While this is a form, its presence indicates a process for managing contract performance issues. Bidders should be aware that such forms are used to document problems and track resolutions. Understanding this process can provide insight into how contract performance is monitored and managed by the government.

Form / Attachment / Pricing Sheet

This document, "Attachment 4 - RSM Physical Address Sold to 2026.pdf", provides a comprehensive list of physical addresses and associated contact information for Regional Switch Maintenance (RSM) locations. It is intended to serve as a reference for vendors needing to identify specific sites for operational or logistical purposes related to the opportunity.

• Location: The name and identifier of each naval facility or base.
• Physical Address: The street address, city, state, and zip code for each location.
• Sold to Number(s) - Main Switch: Unique identifiers for billing or system purposes.
• POC (Point of Contact): The name of the individual responsible for the location.
• Telephone: The direct phone number for the POC.
• E-mail: The official email address for the POC.

This attachment is crucial for bidders to understand the geographic scope and logistical requirements of the opportunity. It provides the necessary contact details and physical locations for potential site visits, service delivery, or coordination with government personnel at various naval installations across the United States.

Form / Attachment / Pricing Sheet

This document is a Quality Assurance Surveillance Plan (QASP) designed to ensure the Government has an effective and systematic method for surveillance of services provided under the Performance Work Statement (PWS). It serves as a tool to verify that the contractor performs all required services in a timely, accurate, and complete manner.

• Critical Performance: Timely, accurate, and thorough completion of telecommunications corrective and preventive maintenance support services for Navy-owned telephone switching platforms and adjunct equipment.
• Performance Standards: Assesses schedule adherence, deliverable specifications (content, quality, timeliness, accuracy), and past performance (adherence to requirements, schedules, cooperative behavior, customer satisfaction).
• Surveillance Methods: Includes random/planned sampling, periodic inspections, customer feedback, and validated customer complaints.
• Performance Measurement Table: Details specific performance elements (e.g., Contract Deliverables, Overall Contract Performance, Invoicing, Compliance with FAR Clause 52.222-50, Emergency Call, Routine Call, First Level Support, Second Level Support, Third Level Support, OEM Support, Scheduled Preventive Maintenance, Maintenance and Repair), their requirements, surveillance methods, frequency, and acceptable quality levels (AQLs).
• Incentives/Disincentives: Outlines the COR's annual report (CPARS), potential consequences of unsatisfactory performance (termination, loss of future contracts, non-exercise of options), and the process for issuing Contract Discrepancy Reports (CDRs).

This QASP provides critical insight into how the Government will measure and evaluate the contractor's performance. Bidders should review the performance elements, requirements, surveillance methods, and AQLs to understand the specific standards they will be held to. This includes response times for various types of calls, maintenance procedures, and reporting requirements. Understanding these metrics is crucial for developing a compliant and competitive proposal and for managing contract performance effectively.