NextGen Software Support and Maintenance
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Health and Human Services (HHS), National Institutes of Health (NIH), National Eye Institute (NEI), intends to procure software maintenance and technical support services for NextGen software products currently installed and in use at the NEI Clinical Center. This is a sole source presolicitation to NextGen Healthcare, Inc. However, capability statements from responsible sources are requested by February 19, 2026.
Scope of Work
The requirement is for software maintenance and technical support for NextGen software products. Services include providing software updates, revisions, and telephone technical support for the use and configuration of the software. The objective is to maintain an operational, supported version of the NextGen software, ensure timely access to technical assistance, and support the continuity of clinical and research documentation operations for NEI. Performance standards include tiered response times for technical support (e.g., Priority 1 within 1 hour, 24x7).
Contract & Timeline
- Type: Presolicitation (Sole Source)
- Authority: FAR Part 12 – Acquisition of Commercial Products and Commercial Services, utilizing simplified procedures under 41 U.S.C. 1901.
- Set-Aside: None (Sole Source)
- NAICS: 541519 (Computer Systems Design Services), Size Standard: $34 million
- Period of Performance: 12 months from the date of award (Firm Fixed-Price purchase order).
- Place of Performance: 10 Center Drive, Building 10, NIH/NEI, Bethesda, MD 20892.
- Response Due: February 19, 2026, by 11:00 am EST.
- Published: February 5, 2026.
Unique Qualifications
NextGen Healthcare, Inc. is identified as the original equipment manufacturer (OEM) of the NextGen software. They possess the proprietary technical knowledge, source code access, and intellectual property rights necessary to provide the required level of maintenance and support. The Government has determined that only NextGen Healthcare can meet the minimum requirements without unacceptable risk or substantial duplication of cost.
Response Instructions
This notice is not a request for competitive quotations. However, all responsible sources may submit a capability statement via email to Contracting Officer Kari Peterson (karina.peterson@hhs.gov). Responses must be in writing, contain sufficient detail to demonstrate the ability to perform the requirement, and reference "75P00126Q00013". Information received will be used to determine if a competitive procurement is feasible. Contractors must be registered and have valid certification through SAM.gov to receive an award.