NICEinContact Software Licenses
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of the Navy, NAVSUP FLT LOG CTR NORFOLK, is soliciting for NICE inContact Software Licenses to provide 41 Software-as-a-Service (SaaS) platform provider licenses. This requirement supports the Navy Recruiting Command (NRC) in managing customer interactions for civilians seeking information about joining the Navy. This is a Total Small Business Set-Aside restricted to authorized NICE inContact resellers. Quotations are due by May 28, 2026.
Scope of Work
This requirement is for the provision of NICE inContact Software Services (SaaS model), including:
- 41 licenses for the NICE inContact SaaS platform, specifically the Premier package functionality.
- User account access for up to 41 NRC Agents.
- Service setup, installation, and maintenance support (on-site or remote).
- Documentation of roles and responsibilities, system diagrams, and design documentation for enhancements.
- Support for testing and training, including updates to supporting training material.
- Weekly project schedules and progress reports.
- Configured application software tailored to NRC unique requirements.
- Hosting services providing 24x7 user access. The platform must be Federal Risk and Authorization Management Program (FedRAMP) approved and capable of dynamic engagement with an open architecture to adapt to NRC system requirements. It assists chat agents with inquiries and provides Navy Recruiters with access to qualified potential recruit contact information.
Contract & Timeline
- Contract Type: Firm Fixed Price (FFP)
- Period of Performance: A base year from June 1, 2026, to May 31, 2027, with three (3) one-year option periods. The total potential performance period is from June 1, 2026, to May 31, 2030.
- Estimated Government Expenditure (IGE): $324,507 (inclusive of all options).
- Place of Performance: Vendor's site within the continental United States.
- Set-Aside: Total Small Business Set-Aside (FAR 19.5), restricted to NICE inContact Inc. or its authorized resellers.
- Quotations Due: May 28, 2026 (close of business).
- Published Date: May 20, 2026.
Eligibility & Submission
This procurement is justified on a brand name basis, precluding full and open competition. The solicitation is a 100% small business set-aside among NICE inContact's authorized resellers. Evaluation criteria are not detailed in the solicitation document.
Additional Notes
The Navy Recruiting Command currently utilizes NICE inContact, and switching to an alternative vendor would incur significant additional training and integration costs. NICE inContact is identified as the only FedRAMP-approved Cloud Solution Provider that meets the required capabilities, including connectivity between the Call Center and Cyber Recruiters. The solicitation includes extensive details on security requirements, such as background investigations, Common Access Card (CAC) requirements, and access to IT systems. Electronic invoicing and payment requests will be processed via Wide Area WorkFlow (WAWF).