Notice of Intent to Award/Sole Source to AudioCARE
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Navajo Area Indian Health Service (IHS), Chinle Comprehensive Health Care Facility (CCHCF), intends to award a sole source contract to Payton Merger Sub II, LLC DBA AudioCARE for an essential server upgrade. This upgrade is critical to maintain patient care services, specifically appointment reminders and pharmacy refills. Responses challenging this sole source must be submitted by May 20, 2026.
Purpose & Scope
The primary objective is to upgrade CCHCF's existing AudioCARE appointment reminder and pharmacy refill patient engagement server to the latest Microsoft version. This ensures critical Microsoft security patch compliance and prevents service interruption, which could impact patient care. The scope of work includes:
- Remote installation, configuration, testing, and monitoring of upgraded hardware.
- Upgrade to a Virtual Machine (VM).
- Replacement of hardware with Windows 10 LTSC (Long Term Servicing Channel), supported through 2029.
- Provision of patient engagement support and license support, if required.
Special Requirements: The software/service must be physically located at the Chinle Comprehensive Health Care Facility, be HIPAA and Privacy Act compliant, operate on current server/hardware or include required hardware, and have HL7 interface capability for interacting with RPMS for patient contact information and refill requests.
Contract Details
- Opportunity Type: Special Notice (Notice of Intent to Award / Sole Source)
- Proposed Contractor: Payton Merger Sub II, LLC DBA AudioCARE
- Period of Performance: One year from the date of award.
- NAICS Code: 513210 Software Publishers (Small Business Size Standard: $47.0M)
- Product Service Code: DB10 (Computing Delivered As A Service...)
- Agency: Health And Human Services, Indian Health Service, Navajo Area Indian Health Service, Chinle Comprehensive Health Care Facility
- Place of Performance: Chinle Comprehensive Health Facility data center, Chinle, AZ 86503
Set-Aside
This is a sole source procurement; therefore, no set-aside designation applies.
Response Information
This notice is not a request for competitive proposals, and no solicitation will be available. Any response must provide clear and convincing evidence that competition would be advantageous to the Government. Responses will be considered solely to determine if a competitive procurement should be conducted in the future. The Government is not obligated to acknowledge receipt or provide feedback. If no affirmative written response is received by the deadline, the contract will be issued without further notice.
Key Dates
- Response Due: May 20, 2026, 5:00 PM MST
- Published Date: May 5, 2026
Contact
Teola Autaubo (Teola.Autaubo@ihs.gov, 928-674-7825)