Notice of Intent to Consolidate Platform One Help Desk Support Services
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of the Air Force (AFLCMC/HNCK Platform One) has issued a Notice of Intent to Consolidate Platform One Help Desk Support Services. This notice indicates plans to solicit a non-personnel services contract to provide comprehensive help desk support for Platform One. The government intends to consolidate two existing Basic Ordering Agreement (BOA) orders. Responses are due May 8, 2026.
Scope of Work
This requirement is for help desk support services designed to enhance user support within Platform One. Key services include:
- Dedicated Help-Desk support for addressing and resolving user inquiries and issues.
- Efficient organization, prioritization, and delegation of help desk tickets using Platform One-approved collaboration tools (e.g., JIRA).
- Automated email updates to keep users informed on issue status.
- Tracking issue progression from initiation to resolution for transparency.
- Coordination with Platform One internal teams and commercial vendors to facilitate timely corrective actions. The contracting office has conducted market research justifying the consolidation of two existing BOA orders: FA830723FB044 and FA830723FB046.
Contract & Timeline
- Type: Special Notice (Notice of Intent to Consolidate). The resultant contract will be a non-personnel services contract.
- Acquisition Method: Solicitation and negotiation with the most technically capable vendor under the current Commercial Solutions Opening (CSO) on Platform One Solutions Marketplace (P1SM), in accordance with 10 U.S.C. 3458 and DFARS 212.70.
- Duration: One-year base period and four (4) one-year option periods.
- Set-Aside: None specified.
- Response Due: May 8, 2026, 5:00 PM ET.
- Published: April 13, 2026.
- Place of Performance: San Antonio, TX.
Evaluation
The government intends to solicit and negotiate with the vendor that provides the most technically capable solution.
Additional Notes
This is a notice of intent to consolidate/bundle requirements per FAR Overhaul 7.107-3 Notifications. The market research supports the necessity and justification of this consolidation.