On-Site Technical Support Services

Statement of Work (SOW)

To provide on-demand/on-site technical support services, including preventative maintenance inspections (PMI) and corrective maintenance (CM), for medical equipment at the Long Beach Veterans Affairs Healthcare System (LBVAHCS).

• Perform on-site technical support for medical equipment.

• Conduct Preventative Maintenance (PM) and Corrective Maintenance (CM) according to manufacturer's instructions and defined frequencies.

• Tasks include inspection, disassembly/assembly, adjustments, cleaning, calibrations, and replacement of defective components.

• Provide assistance on an "on-demand" basis.

• Install hardware, software, diagnose, and resolve reported issues.

• Provide all labor for repairs. Inadequate repairs must be corrected at no additional expense.

• Identify and present quotes for necessary parts and consumables for authorization.

• Equipment covered includes, but is not limited to, items listed in Tables 1 and 2 (e.g., Vital Signs Monitors, Alaris Pump Modules, Kangaroo ePump, Surgical Tables, Beds, Stretchers).

• PMs must be performed in a manner that ensures equipment meets or exceeds manufacturer's technical performance specifications.

• The contractor is solely responsible for performing PMs; the VA will not provide reminders.

• Failure to perform PMs within the coordinated month may result in payment deductions.

• Individual results reports are required, detailing services performed, problem/action taken, parts replaced, labor hours, travel time, and equipment serviced.

• Reports must be approved and signed by Biomedical Engineering personnel.

• Period of Agreement: One base year with four one-year options.

• Place of Performance: Long Beach Veterans Affairs Healthcare System (LBVAHCS), 5901 E. 7th Street, Long Beach, CA 90822, and associated clinics.

• Hours of Coverage: Monday through Friday, 7am to 5pm PST, unless otherwise approved.

• Excludes Federal Holidays observed by LBVAHCS.

• Certifications: At least 1 year of experience in Clinical Engineering Program performing hardware/software troubleshooting on medical devices. Professional certifications (CBET, CRES) or equivalent DoD training may substitute. Equipment-specific service training certifications are also accepted.

• Contractor Badging: Must comply with VA Handbook 0735 – HSPD-12. Badges are mandatory for all personnel entering the facility. Background checks and fingerprinting are required, with processing time up to 30 calendar days. Coordination with COR is essential to avoid delays.

• Mandatory Training: Contractors must complete approximately two hours of mandatory training via the VA's electronic Training Management System (TMS) before badges are issued. This includes training on VA Privacy, Cyber Security, HIPAA, CBI, and Prevention of Workplace Harassment.

• Emergency Repairs: Temporary day badges may be issued for emergency repairs if a permanent badge is not yet available, but permanent badging must be pursued without delay.

Solicitation / RFP / RFQ

This document is a combined synopsis/solicitation for commercial products and services, specifically "Onsite Technician Services" for the Long Beach Veterans Affairs Healthcare System (LBVAHCS). It is issued as a Request for Quotation (RFQ) and constitutes the only solicitation; no separate written solicitation document will be issued. The award will be made to the quote most advantageous to the Government.

• Perform on-demand/on-site technical support services.

• Conduct preventative maintenance inspections (PMI) and corrective maintenance (CM) for repair work orders.

• Tasks include inspection, disassembly/assembly, adjustments, cleaning, calibration, and replacement of defective components of government-owned medical equipment.

• Provide technical support to ensure continued functionality of existing systems.

• Install hardware, software, diagnose, and resolve reported issues.

• Provide all labor associated with equipment repair.

• Identify and quote necessary parts for repair and consumables.

• Equipment coverage includes, but is not limited to, items listed in Tables 1 and 2 (e.g., Vital Signs Monitors, Alaris Pump Modules, Kangaroo ePump, Powered Exam Tables, Bed and Stretcher Equipment).

• Perform PMI per manufacturer's instructions at a frequency defined by LBVAHCS.

• Provide documentation including PM checklists and service results.

• Contract Type: Onsite Technician Services

• Period of Agreement: One base year with four one-year options.

• Place of Performance: Long Beach Veterans Affairs Healthcare System (LBVAHCS) and associated clinics.

• Hours of Coverage: Monday through Friday, 7am to 5pm PST, excluding Federal Holidays.

• This solicitation is issued as an RFQ. Quotes are being requested.

• Evaluation will be based on the quote most advantageous to the Government and best meeting the requirements described in the Statement of Work.

• Price with Special Standards: See FAR 52.212-2 "Evaluation".

• Response Date/Time/Zone: 03-27-2026 17:00 Pacific Time, Los Angeles, USA.

• This solicitation is set-aside for 100% Service-Disabled Veteran Owned Small Business (SDVOSB).

• NAICS Code: 811210 with a small business size standard of $19.0 Million.

• FSC/PSC: J065.

• Contractors must comply with VA Handbook 0735 – HSPD-12 Program for badging requirements.

• Mandatory training through VA's electronic Training Management System (TMS) is required before badges are issued.

• Contracting Officer Representative (COR) details are TBD Upon Award.

Solicitation / RFP / RFQ

This solicitation seeks on-demand/on-site technical support, preventative maintenance inspections (PMI), and corrective maintenance (CM) for government-owned medical equipment at the Long Beach Veterans Affairs Healthcare System (LBVAHCS).

• Provide technical support for existing medical equipment systems.

• Perform Preventative Maintenance Inspections (PMI) and Corrective Maintenance (CM) according to manufacturer instructions and as defined by the LBVAHCS Biomedical Engineering Supervisor or Chief Biomedical Engineer.

• Identify and quote necessary parts and consumables for repairs.

• Provide all labor associated with equipment repair.

• Install hardware and software, diagnose, and resolve reported issues.

• Maintain equipment coverage as detailed in Tables 1 and 2.

• Contract Type: Firm-Fixed-Price

• Period of Performance: One base year with four one-year options.

• Questions Due: March 16, 2026, by 5:00 PM PST via email to daniel.kneizeh@va.gov.

• Proposals Due: March 27, 2026, by 5:00 PM PST via email to daniel.kneizeh@va.gov.

• Evaluation Factor: Price alone is the sole evaluation factor.

• This requirement is set aside 100% for Service-Disabled Veteran Owned Small Business (SDVOSB).

• Only SDVOSBs verified on SAM.gov at the time of proposal submission and award will be considered.

• Place of Performance: Long Beach Veterans Affairs Healthcare System (LBVAHCS), 5901 E. 7th Street, Long Beach, CA 90822, and associated clinics.

• Hours of Coverage: Monday through Friday, 7 am to 5 pm PST, excluding Federal Holidays.

• Offerors must meet specific experience and certification requirements (e.g., 1 year of experience, professional certifications like CBET, CRES, or equivalent training).

• Contractor badging and mandatory training are required for site access.