Operations and Maintenance (O&M) Support for HUD’s Enterprise Talent Management System (ETMS)

Sources Sought Synopsis

This document is a sources sought synopsis issued by the Department of Housing and Urban Development (HUD) to conduct market research. HUD is seeking information from parties interested in and capable of providing licenses, configuration, implementation, and ongoing operations and maintenance (O&M) support for HUD's Enterprise Talent Management System (ETMS). The system supports workforce planning, competency tracking, employee and leadership development, and data-driven decision-making.

Contractor services shall include:

• Project Management

• Enterprise Licensing Subscription and Support

• Operations and Maintenance (O&M) Services

• Help Desk Support

• ETMS Documentation

• Training Support Services

• Development, Modernization, and Enhancements (DME) (Optional Task)

• Transition Services (Optional Tasks)

• The North American Industry Classification System (NAICS) code is 541519 (Other Computer Related Services).

• Product Service Code is DA01 (IT and Telecom – Business Application / Application).

• The requirement may be for a Base Period of 12 months with a potential 6-month Option period, followed by a 6-month Transition-out Period.

• This is NOT a request for proposals. Submission of information is voluntary.

• Interested parties should submit capability statements by June 15, 2026, at 12 pm ET via email to Dwayne Gist at dwayne.e.gist@hud.gov.

• The government will evaluate market information to ascertain potential market capacity, ability to secure resources, and project management capabilities.

• Responses may lead to a set-aside for small businesses or full and open competition.

• Potential set-aside for small businesses or full and open competition.

• Telephone inquiries will not be accepted.

• The document references an attached Performance Work Statement (PWS) for detailed information on skill categories, performance metrics, and report requirements.

• The project's dollar value is requested as a rough order of magnitude.

• The place of performance is anticipated to be the Contractor's facility.

• Questions for respondents include capability to meet requirements, ability to transition data to OPM's Core Platform, and willingness to accept the contract given the government's move towards OPM's Core platform consolidation.

Statement of Work (SOW) / Performance Work Statement (PWS)

To effectively implement and manage the U.S. Department of Housing and Urban Development's (HUD) talent assessment and development and workforce analytics management system for strategically managing and continuously developing the skills and capabilities of the HUD workforce.

The HUD Office of the Chief Information Officer (OCIO), in support of the Office of the Chief Human Capital Officer (OCHCO) and Office of the Inspector General (OIG), requires the Contractor to provide licenses, configuration, implementation, and ongoing operations and maintenance (O&M) support for HUD's Enterprise Talent Management System (ETMS). The solution must support workforce planning, competency tracking, employee and leadership development, and data-driven decision-making.

Key contractor services include:

• Project Management

• Enterprise Licensing Subscription and Support

• Operations and Maintenance (O&M) Services

• Help Desk Support

• ETMS Documentation

• Training Support Services

• Development, Modernization, and Enhancements (DME) (Optional Task)

• Transition Services (Optional Tasks)

• Minimum monthly system uptime of 99%.

• Response times for help desk tickets are defined by urgency (e.g., Critical within 2 hours, Urgent within 4 hours).

• Data migration must be 100% successful without data loss or corruption.

• All critical APIs must be operational and demonstrate 100% functional parity with legacy integrations.

• Period of Performance: One (1) Base Year of 12 months and four (4) 12-month Option Years.

• Place of Performance: At the Contractor's facility.

• Contractor must be a Cornerstone certified service partner or HR solution partner.

• Personnel must maintain a Moderate Risk (Tier 2) investigation or greater.

• Compliance with FedRAMP requirements for cloud-based solutions.

• Adherence to NIST Special Publications and Federal regulations regarding security, privacy, and data management.

• Support for Section 508 compliance.

• Use of FIPS 140-2 level 4 validated cryptography for secure communications.