Oracle Maintenance
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of the Army, specifically the US Army Contracting Command – Rock Island (ACC-RI), has issued a Sources Sought / Request for Information (RFI) for Oracle Premier Support Maintenance on Previously Acquired Licenses (PALs). This RFI seeks a Rough Order of Magnitude (ROM) from qualified contractors to gather market information. Responses are due April 6, 2026, at 1500 Central Time.
Scope of Work
The government requires Oracle Premier Support Maintenance for a range of specific Oracle products and CSI numbers. Key support services include:
- Program updates, fixes, security alerts, and critical patch updates.
- Tax, legal, and regulatory updates.
- Upgrade scripts and certification with new third-party products/versions.
- Major product and technology releases.
- 24/7 assistance with service requests.
- Access to My Oracle Support or MySQL Customer Support Center (24x7 web-based).
- Non-technical customer service during business hours (0800-1700, 5 days/week excluding Federal Holidays).
Respondents must provide an itemized ROM with pricing for each product and CSI number; bundled pricing is not permitted.
Contract & Timeline
- Type: Sources Sought / Request for Information (RFI)
- Agency: Department of the Army, ACC-RI
- Set-Aside: None specified
- Response Due: April 6, 2026, 1500 Central Time
- Published: April 1, 2026
Submission Requirements
Contractors must hold an authorized letter of supply for Oracle Premier Support Maintenance to respond. Submissions should detail itemized pricing for each product and CSI number, avoiding bundled costs.
Points of Contact
Questions should be directed to:
- Contract Specialist Mya Shatek: mya.a.shatek.civ@army.mil
- Contracting Officer Shelly Hitt: shelly.a.hitt.civ@army.mil
Additional Notes
This RFI is for market research purposes only and does not constitute a solicitation or commitment by the government to award a contract.