Pharmacy Patient Workflow Tracking System
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Indian Health Service (IHS), Gallup Service Unit, is conducting market research through a Sources Sought Notice to identify capable firms for a Pharmacy Patient Workflow Tracking System. This system aims to improve pharmacy operations and reduce patient wait times at the Gallup, NM facility. Responses are primarily sought from Indian-owned economic enterprises (IEE/ISBEE), with consideration for other small businesses. Responses are due by April 6, 2026, at 10:00 AM MDT.
Scope of Work
The required system must provide electronic patient check-in, ticketing, queuing, routing, public display notifications, and audio announcements. It needs robust reporting capabilities to support pharmacy workflow and monitor waiting times, visit volumes, and efficiency. The contractor will be responsible for maintaining uninterrupted system operation, ensuring HIPAA compliance (using ticket numbers instead of patient names), providing technical support, upgrades, maintenance, and hardware warranty services.
Contract & Timeline
- Type: Sources Sought / Market Research
- Anticipated Duration: One base year with four (4) one-year option periods (for a potential future contract).
- Set-Aside Consideration: First, for Buy Indian Act (25 U.S.C. 47) opportunities targeting Indian-owned economic enterprises (IEE/ISBEE), then for set-aside programs under the Small Business Act (41 U.S.C. 3104).
- NAICS Code: 541512 - Computer Systems Design Services (Small Business Size Standard: $34.0 million).
- Response Due: April 6, 2026, 10:00 AM MDT.
- Published: March 29, 2026.
- Place of Performance: Gallup, NM.
Submission Requirements
Interested parties should submit a response to Rodney Brown at Rodney.Brown@ihs.gov with the subject "SSN-GSUT2-20267887". Submissions must include:
- Company Profile: UEI, Name, Address, Primary POC, business size, type of ownership, socio-economic status (e.g., 8(a), WOSB, SDVOSB, HUBZone), identification of Native American ownership, SAM.gov representations, and certifications.
- Capability Statement: A brief statement demonstrating the company's ability to meet the described requirements, including past performance or established contracts (e.g., GSA, VA Schedule).
- IHS IEE Representation Form: Indian-owned Small Business Economic Enterprises (ISBEEs) and Indian-owned Economic Enterprises (IEEs) must complete and submit the attached form.
Additional Notes
This is a market research notice, not a solicitation. The government will not assume financial responsibility for response costs. Offerors must be registered in SAM.gov at the time of submission and award. Telephone inquiries will not be accepted.