Phone System Maintenance and Support Services for IHS, Lockport Service Unit
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Indian Health Service (IHS), Lockport Service Unit, is conducting market research for Phone System Maintenance and Support Services in Lockport, New York. This Sources Sought notice aims to identify qualified vendors, particularly Indian Economic Enterprises (IEE) and/or small businesses under NAICS 811210. The services are for the Mitel MiVoice Business Phone System. Responses are due by May 7, 2026.
Purpose & Scope
This announcement is for market research only, in accordance with FAR 5.101, to determine the availability of sources for phone system maintenance and support. The government is specifically seeking input from vendors who meet the definition of an "Indian Economic Enterprise" (HHSAR 326.601) and/or small businesses under NAICS 811210. The results will inform the procurement method and acquisition strategy.
The required services involve comprehensive maintenance, support, and technical management for the Mitel MiVoice Business Phone System, including hardware, software, and integration components. Key objectives include maintaining 100% uptime for critical communications, timely incident resolution, compliance with federal cybersecurity and privacy standards (e.g., HHS IT Security Policy, FISMA, NIST SP 800-53, HIPAA), and ensuring current system firmware and software.
Services Required
Contractor responsibilities include:
- Preventive Maintenance: Quarterly system health checks and application of patches.
- Corrective Maintenance: Prompt diagnosis and resolution of failures, including parts replacement.
- Support: 24/7 remote support and on-site technician dispatch within specified SLA timeframes.
- Monitoring & Reporting: System log monitoring and provision of quarterly operational/performance reports.
- Documentation: Maintaining up-to-date configurations, network diagrams, and providing backup copies.
- Training: Annual refresher training for IT staff.
Contract Details
- Type: Sources Sought (Market Research)
- Estimated Duration: One base year (October 1, 2026 – September 30, 2027) plus four 12-month option years (through September 30, 2031).
- Place of Performance: IHS Lockport Service Unit, Lockport, New York.
- Product Service Code: DG11 – IT and Telecom – Network: Telecom Access Services
- NAICS Code: 811210 – Electronic and Precision Equipment Repair and Maintenance (SBA Size Standard: $34.0 million)
- Set-Aside: Indian Small Business Economic Enterprise (ISBEE) Set-Aside (specific to Department of Interior) and/or small businesses.
Submission Requirements
All capable sources must express written interest via email to Courtney Davis (courtney.davis@ihs.gov) by May 7, 2026, 7:00 PM ET. Submissions must include:
- Company name, address, email, website, telephone, and business size/type.
- Company Point of Contact's name, telephone, and email.
- SAM Unique Entity Identifier (UEI) number, expiration, and registration status.
- Applicable GSA Schedule number or other available procurement vehicle.
- Interest/Capability Statement (no more than 1 page).
- If American Indian/Native American owned, complete the attached IEE Representation form.
Compliance & Security
Contractor personnel will be subject to background checks and must adhere to facility access control policies. Compliance with personal identity verification procedures (HSPD-12, OMB M-05-24, FIPS PUB 201) is required. Employees must be US citizens or have lawful permanent residence status, and suitability determinations are necessary for unescorted access.
Additional Notes
This notice does not commit the Government to issue a solicitation or make an award. No proprietary, classified, confidential, or sensitive information should be included in responses. The attached IEE Representation form is critical for bidders seeking to self-certify as an "Indian Economic Enterprise" under the Buy Indian Act.