Cell Phone Services Contract for U.S. Embassy in Sri Lanka

Solicitation / RFP / RFQ

This is a Request for Quotations (RFQ) for Cellphone Services Contract for the U.S. Embassy in Sri Lanka. The government intends to award a contract to the responsible offeror representing the best value through a comparative evaluation process.

• Provision of mobile telephone services to the U.S. Embassy in Sri Lanka.

• Services include voice and data packages, with specific minimums for data.

• Core features include Mobile Number Portability (MNP), call forwarding, call blocking, call waiting, call conference, missed call alerts, nationwide 4G and 5G service, Wi-Fi Calling, calls within Sri Lanka, local SMS messaging, and an account manager.

• General requirements include timely issue resolution (minor issues within 2 hours, complex within 4 hours), quick activation of new connections (within 2 hours), ability to apply credit limits, and maintaining high call quality and stable data services.

• The ISP must not block hotspot capability and must provide an administrative/management web portal.

• SIM cards must be device-agnostic and compatible with various devices.

• Network uptime must be 99.99%.

• Detailed billing is required, including called number, time/date, duration, price, and data usage.

• International connectivity with USA, Maldives, UAE, Thailand, European countries, and other worldwide countries is required.

• International roaming (voice and data) is required.

• Wireless Application Protocol (WAP) internet access must be provided without blocking or censoring content.

• SMS messaging (incoming and outgoing) is required, with no charges for incoming SMS.

• Voice Mail services in English and Sinhala are required.

• Customer service must be available 24/7, with technical support also available 24/7.

• Cybersecurity Supply Chain Risk Management (C-SCRM) Questionnaire and/or State Department Secure Software Development Attestation Form are required.

• Contract type: Indefinite Delivery/Indefinite Quantity (IDIQ).

• Period of Performance: One-year base period with four (4) one-year options to renew.

• Estimated connections: Minimum of 200 connections, maximum of 1000 connections.

• Pricing: Firm, fixed rates, not subject to adjustment, escalation, or renegotiation.

• Value Added Tax (VAT) is not applicable.

• Quotations are due by 1700 hours on April 6th, 2026.

• Proposals must be in English.

• Submissions must be electronic to colombo-ebidding@state.gov in MS-Word, MS-Excel, or Adobe Acrobat (pdf) format.

• File size must not exceed 30MB; larger submissions must be sent in separate emails.

• Required submission items include SF-1449, Section I (Pricing), Section 5 (Representations and Certifications), additional information as required in Section 3, IRS Form W-14, proof of SAM registration, and the C-SCRM Questionnaire/Attestation Form.

• Evaluation will be based on comparative evaluation, considering technical, past performance, and price.

• Offers must meet basic standards for responsibility and solicitation compliance.

• Offerors must be registered in the SAM (System for Award Management) database prior to submission.

• Past performance information may be discussed with client contact persons.

• The government reserves the right to reject proposals that are unreasonably low or high in price.

Solicitation / RFP / RFQ

This document is a Solicitation/Contract/Order for Commercial Items, specifically identified by Solicitation Number 19CE2026Q0002. It is issued by the American Embassy Colombo and is intended to procure commercial items.

The document outlines a schedule for supplies/services, with fields for item number, description, quantity, unit, unit price, and amount. Specific details regarding the items or services to be procured are to be detailed in the schedule, which may extend to additional sheets.

• The solicitation issue date is February 19, 2026.

• The offer due date is April 6, 2026, at 17:30 local time.

• The solicitation incorporates by reference FAR 52.212-1, 52.212-4. FAR 52.212-3 and 52.212-5 are attached.

• Offerors are to complete blocks 12, 17, 23, 24, and 30.

• Block 10 indicates the method of solicitation is an RFQ (Request for Quotation).

• Block 14 also indicates the method of solicitation is RFQ.

• Block 13b is for rating, and block 13a is for DPAS rating.

• Block 10 indicates the acquisition is either Unrestricted or set aside for Small Business. Specific set-aside categories include:

  • Small Business
  • HUBZone Small Business
  • Women-Owned Small Business (WOSB) Eligible under the WOSB Program
  • Economically Disadvantaged Women-Owned Small Business (EDWOSB)
  • Service-Disabled Veteran-Owned Small Business

• The NAICS code is 517210.

• The document is 75 pages in length.

• The issuing office is American Embassy Colombo, located at 210 Galle Road, Colombo, Sri Lanka.

• Payment will be made by the American Embassy Colombo.

• The contracting officer is Matthew Ferry.

Form / Attachment / Pricing Sheet

This document contains two Excel worksheets: a Cybersecurity Supply Chain Risk Management (C-SCRM) Questionnaire and a Software Producer Attestation Form. Both are intended to be completed by the vendor submitting an offer.

C-SCRM Questionnaire:

• Section 1: Contact Information: Requires company name, primary Point-of-Contact (POC) details (name, title, phone, email).
• Section 2: Vendor Risk Management Plan: Asks about the organization's processes for identifying supply chain threats, mapping suppliers, checking SAM.gov exclusion records, and having written C-SCRM requirements in contracts.
• Section 3: Physical and Personnel Security: Inquires about policies for background checks, preventing tampering of ICT equipment, and insider threat awareness training.

Software Producer Attestation Form:

• Requires the name of the software producer.
• Asks for an attestation regarding adherence to secure development practices and tasks as defined in NIST SP 800-218. If full adherence is not possible, vendors must identify non-compliant areas and provide a Plan of Action & Milestones (POA&M).
• Requires a description of the software product(s) to which the attestation applies.

Vendors must complete and submit these forms as part of their offer. The C-SCRM Questionnaire assesses the vendor's overall supply chain risk management practices. The Software Producer Attestation Form is specifically for vendors or their subcontractors providing critical software, ensuring compliance with secure software development standards outlined in NIST SP 800-218, as referenced by Executive Order 14028.