Prepaid Postage and Equipment

Performance Work Statement (PWS)

To provide a commercial prepaid postage service solution to support official mail processing operations for the Directorate of Admissions at the United States Military Academy (USMA).

• Provide software access (downloadable client and web-based client) for prepaid postage.

• Include administrative controls for HQ and Local Administrators.

• Provide printing capability for postage from Government computers.

• Offer reporting capability for postage expenditures.

• Supply technical support.

• Provide three (3) digital mailing scales of varying weight capacities at no additional cost.

• Ensure compatibility with Government-furnished Windows operating systems.

• Provide system updates, patches, and maintenance.

• Offer user documentation and basic user support.

• System availability: 99% during normal Government business hours.

• Technical support response: Within one (1) business day.

• Critical system issue resolution: Within two (2) business days.

• Place of Performance: United States Military Academy, 667-A Ruger Road, First Floor, West Point, NY 10996.

• Period of Performance: Base Period of 12 months from contract award, with four (4) additional 12-month option periods.

• Compliance with applicable Federal and Department of Defense cybersecurity requirements.

• Cloud-based components must maintain industry-standard data security and authentication.

• Contractor must designate a Point of Contact (POC) for technical support and billing inquiries, available during normal business hours and responding within one (1) business day.

• Contract Type: Firm-Fixed-Price.

Performance Work Statement (PWS)

To provide a commercial prepaid postage service solution for the Directorate of Admissions at the United States Military Academy (USMA) to support official mail processing operations.

• Provide a prepaid postage service solution including software access, web client, administrative controls, printing capability, reporting capability, technical support, and digital scale hardware.

• The system must allow authorized users to generate and print postage from government computers.

• Maintain centralized administrative controls, reporting capability, and operational efficiency.

• System availability: 99% during normal Government business hours.

• Technical support response: Within one (1) business day.

• Resolution of critical system issues: Within two (2) business days.

• Place of Performance: United States Military Academy, 667-A Ruger Road, First Floor, West Point, NY 10996.

• Period of Performance: Base Period of 12 months from contract award, with four (4) additional 12-month option periods.

• Technical Requirements: Simultaneous access to downloadable and web-based clients, HQ and Local Administrator functionality, support for multiple web browsers, ability to print from network and desktop printers, provision of three (3) digital mailing scales at no additional cost, compatibility with Government-furnished Windows operating systems, system updates/patches/maintenance, user documentation, and basic user support.

• Cybersecurity and System Compatibility: Compliance with applicable Federal and DoD cybersecurity requirements. Cloud-based components must maintain industry-standard data security.

• Deliverables: System access/configuration, three (3) digital mailing scales, administrative configuration, user documentation/training materials, and quarterly postage expenditure reports.

• Reporting Requirements: Quarterly Postage Expenditure Report submitted electronically within 10 business days of each fiscal quarter, detailing expenditures, balances, breakdown by service type, transaction summaries, and unusual activity.

• Contractor Responsibilities: Maintain system functionality, provide updates/maintenance, and provide replacement/repair of scales and technical support.

• Dedicated Contractor Point of Contact (POC) for technical support and billing inquiries, available during normal business hours and responding within one (1) business day.

• Contract Type: Firm-Fixed-Price.