Presidential Library Ticketing System

Quick Summary

The National Archives and Records Administration (NARA) has issued a Combined Synopsis/Solicitation (RFQ) for a Presidential Library Ticketing System. NARA seeks a commercially available-off-the-shelf (COTS) cloud-hosted Software-as-a-Service (SaaS) solution to integrate onsite and online sales, reservations, resource management, and reporting for its Presidential Libraries. This opportunity is a Total Small Business Set-Aside.

Scope of Work

The required ticketing system must provide an efficient, cost-effective, and high-quality user experience. Key functionalities include:

• Integration of onsite (box office, kiosks) and online (desktop, mobile) sales channels.
• Event scheduling, group reservations, donation collection, and timed ticketing.
• Support for various payment methods, including EMV compliance.
• Data migration of two years of ticketing data from legacy systems.
• Compliance with Section 508 Accessibility Standards, requiring submission of a Voluntary Product Accessibility Template (VPAT), Accessibility Conformance Report (ACR), and Supplemental Accessibility Report (SAR).
• Adherence to NARA's IT security policies, including FedRAMP authorization and compliance with FIPS 200 and NIST SP 800-53.
• The system must meet detailed functional and non-functional requirements outlined in the Requirements Verification Traceability Matrix (RVTM), covering areas like event management, POS services, reporting, security, and interoperability with financial systems (e.g., Microsoft Dynamics GP).

Contract Details

• Contract Type: Combined Synopsis/Solicitation (RFQ) for a COTS cloud-hosted SaaS solution.
• Set-Aside: Total Small Business Set-Aside (FAR 19.5).
• NAICS Code: 541519 (Other Computer Related Services).
• Period of Performance: A base year plus four (4) option years.
• Place of Performance: Primarily College Park, MD, but supporting Presidential Libraries nationwide.

Submission & Evaluation

• Questions Due: January 20, 2026, 1:00 PM EST.
• Quotations Due: February 3, 2026, 1:00 PM EST.
• Evaluation Criteria: Award will be based on the best overall value to the Government. Technical factors (product demonstration, technical understanding, management approach, and past performance) are considered more important than price.

Key Compliance Requirements

Bidders must demonstrate understanding and compliance with NARA's stringent policies, including:

• IT Security: NARA IT Security Requirements (Version 7.2), NARA Directive 804 (IT Systems Security), and a security categorization of Moderate for Confidentiality, Integrity, and Availability.
• Privacy: NARA Directive 1608 (Privacy Program) and NARA Directive 1609 (Initial Privacy Reviews and Privacy Impact Assessments), especially concerning Personally Identifiable Information (PII).
• Visual Identity: Adherence to the NARA Visual Identity Guide for any NARA-branded content.
• Web Standards: If applicable, compliance with NARA Website Requirements Checklist (WCAG 2.0 Level AA).