PUBLIC SAFETY OFFICER’S BENEFITS PROGRAM (PSOB) OUTREACH, CALL CENTER, AND PARALEGAL SUPPORT SERVICES
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Justice (DOJ), Office of Justice Programs (OJP), Bureau of Justice Assistance (BJA) has issued a Sources Sought (Request for Information - RFI) for Public Safety Officer's Benefits (PSOB) Program Outreach, Call Center, and Paralegal Support Services. This market research aims to identify qualified vendors, particularly various small business types, for an anticipated Labor Hours contract. Responses are due by Friday, February 13, 2026, at 11:59 PM Eastern Time.
Scope of Work
The contractor will provide essential support services for all PSOB death, disability, and educational assistance claims. Key requirements include:
- Maintaining and operating the BJA PSOB Customer Call Center (1-800 toll-free, staffed M-F, 8:00 AM - 5:00 PM ET).
- Providing comprehensive case file management, including initiation and maintenance within the PSOB 2.0 online portal and hard copy systems.
- Offering customer resource assistance to survivors and agencies, encompassing claims follow-up and discrepancy resolution.
- Delivering paralegal support services for reviewing and analyzing evidence, identifying claim issues, and tracking PSOB data.
Contract & Timeline
- Opportunity Type: Sources Sought (Request for Information - RFI)
- Anticipated NAICS: 541611 – Administrative Management and General Management Consulting Services
- Anticipated Contract Type: Labor Hours (LH)
- Anticipated Period of Performance: A base year plus four (4) option years, expected to commence August 18, 2026.
- Incumbent: Hamilton Enterprises, LLC dba. Franklin and Turner.
- Set-Aside: This is a Total Small Business Set-Aside (FAR 19.5), specifically seeking responses from 8(a), Service-Disabled Veteran Owned Small Business, HUBZone, Small Disadvantaged Business, Veteran-Owned Small Business, and Economically Disadvantaged Women-Owned Small Business firms.
- Response Due: Friday, February 13, 2026, 11:59 PM Eastern Time.
- Published: February 6, 2026.
Submission & Evaluation
Interested vendors should submit capability information via email to alisha.wells@usdoj.gov. This RFI is for market research purposes only and does not constitute a Request for Proposals (RFP) or a commitment to award a contract. The government will evaluate submitted market information to ascertain potential market capacity.
Additional Notes
Vendors responding to this RFI bear all associated risks and expenses. Telephone inquiries regarding this notice will not be accepted. Interested parties are advised to monitor a government point of entry site for any further information or updates.