Q517--Virtual Pharmacy Services - VISN23 PoP: 05/01/2026-4/30/2031

Solicitation / RFP / RFQ

This document is a solicitation for Virtual Pharmacy Services for VISN23. The period of performance is from May 1, 2026, to April 30, 2031.

This solicitation details the requirements for virtual pharmacy services. Specific deliverables are not detailed in the provided text, but the Product Service Code (PSC) is Q517.

• Solicitation Number: 36C26326R0031
• Period of Performance: 05/01/2026 - 04/30/2031
• NAICS Code: 456110

Submission and evaluation details are not provided in the extracted text.

• Set-Aside: SDVOSBC (Service-Disabled Veteran-Owned Small Business)

• Contracting Office: Department of Veterans Affairs, Network Contracting Office 23, Coralville, IA 52241.

• Point of Contact: Daniel Vagts, Contract Officer (daniel.vagts@va.gov, 651-293-3040).

• Award Information (for reference, not part of solicitation details):

  • Award Number: 36C26326D0119
  • Award Amount: $1,326,780.00
  • Award Date: 04-14-2026
  • Awardee: BLISS PHARMACY SERVICES LLC
  • Awardee UEI: H2HAN12HLML8
  • Awardee Address: 13634 E Williams Field Rd, Gilbert, AZ 85295

Form / Attachment / Pricing Sheet

This document, "D.4 - Attachment 4 - CONTRACTOR RULES OF BEHAVIOR," outlines the mandatory rules and conditions that contractors must adhere to when accessing and using Department of Veterans Affairs (VA) information assets, systems, and sites. It serves as a User Agreement, detailing the rights and authorizations related to contractor access.

• General Terms and Conditions: Covers expectations of privacy, consent to monitoring and reviews by VA personnel (OI&T, CIO, OIG, Information Security Officers), and prohibitions against unauthorized access or misuse of Federal Government systems.
• Penalties: Explicitly states that violations may result in criminal, civil, or administrative penalties, referencing relevant U.S. Code sections.
• General Rules of Behavior: Establishes standards for information security, including:
  • Following procedures for account access and closure.
  • Using only authorized systems, software, and data.
  • Restrictions on using non-contractor owned equipment (OE) for VA sensitive information without waivers.
  • Prohibitions against exploiting system controls or accessing information for non-contractual purposes.
  • Rules regarding local administrator accounts.
  • Strict limitation of system, information, and site use to contract fulfillment.
  • Granting access only to authorized personnel.
  • Protecting passwords.
  • Using FIPS 140-2 validated encryption for sensitive information.
  • Adhering to VA Handbook 6500.1 for electronic media sanitization.
  • Ensuring COR approval for public dissemination of VA information.
  • Prohibiting unauthorized hosting of internet servers.
  • Protecting government property and IT equipment.
  • Using authorized anti-virus, anti-spyware, and firewall software.
  • Completing required security and privacy training.
• Additional Conditions for Non-VA IT Resources: Details requirements for connecting to the VA network, remote access, and dual network connections.
• Statement on Litigation: Clarifies that the agreement does not create rights enforceable by parties litigating against the U.S. Government.
• Acknowledgement and Acceptance: Requires contractors to acknowledge receipt and acceptance of the terms, and to return a signed original document to the COR.

This document is critical for any bidder who will be performing services under the contract and requires access to VA information systems or data. It outlines the security and behavioral requirements that must be met, and failure to comply can lead to significant penalties. Bidders must understand these rules to ensure compliance throughout contract performance. The document requires a signed acknowledgement, indicating acceptance of these terms as a condition of the contract.

Form / Attachment / Pricing Sheet

This document is a "Contractor Certification" related to the Immigration and Nationality Act of 1952, as amended. It requires contractors to certify their compliance with all legal provisions concerning non-immigrant foreign nationals working under contract for the Department of Veterans Affairs (VA).

• Compliance Statement: Contractors must certify they will not knowingly employ, contract, or subcontract with illegal aliens or foreign nationals in violation of their status.
• E-Verify Requirement: Contractors must comply with "E-Verify" requirements consistent with Executive Order 12989 and related amendments.
• Consequences of Non-Compliance: Failure to comply may result in the prohibition of foreign nationals from working on VA contracts and may be grounds for contract termination.
• Subcontractor Certification: Contractors must obtain similar certifications from their subcontractors.
• Certification Fields: Includes spaces for Signature, Date, Typed Name and Title, and Company Name.
• Legal Disclaimer: States that false or fraudulent certification may subject the maker to prosecution under 18 U.S.C. 1001.

Bidders must understand and be prepared to complete and submit this certification as part of their proposal or contract obligations. It outlines specific legal and compliance requirements related to employment eligibility for foreign nationals involved in performing services for the VA.

Form / Attachment / Pricing Sheet

This document, "D.2 - Attachment 2 - ORGANIZATIONAL CONFLICTS OF INTEREST," provides the provision VAAR 852.209-70 regarding Organizational Conflicts of Interest (OCI) and includes Appendix A, a "CONTRACTOR CONFLICT OF INTEREST CERTIFICATION STATEMENT" form. It outlines the government's interest in avoiding situations that could create an OCI or provide a contractor with an unfair competitive advantage. Bidders are required to address this provision.

• Provision VAAR 852.209-70: Defines OCI and explains the government's objective to prevent them. It details the requirement for Offerors to provide a statement with their offer describing any relevant past, present, or planned interests that could constitute an OCI. This includes information for consultants and subcontractors, and potential mitigation strategies.
• Appendix A - Certification Statement: This form requires the Offeror to certify that individuals listed in the solicitation (Key Personnel and Temporary Emergency Substitutions) have no present or planned OCI. Alternatively, Offerors can attach a statement detailing all relevant facts concerning any OCI, including information for subcontractors, and proposed mitigation actions.

Bidders must carefully review this document to understand the OCI requirements. They are required to complete and submit the certification statement in Appendix A as part of their proposal. Failure to disclose or misrepresent potential OCIs may result in contract termination.

Solicitation / RFP / RFQ

This solicitation is for Virtual Pharmacy Services for the VA Health Care System, VISN. The services will be provided remotely to patients, requiring professional review and problem-solving for medication orders. No on-site pharmacy personnel are required.

• Remote virtual pharmacy services for multiple VAMC sites.

• Pharmacist review of medication orders.

• Services to be ordered via Task Orders for each participating facility.

• Compliance with VA policies, directives, and handbooks related to healthcare contracting, pharmacy services, and information security.

• Specific requirements for licensed pharmacists, technical proficiency, and knowledge of VA systems (VISTA, CPRS).

• Contract Type: Firm Fixed Price (FFP).

• Period of Performance: May 1, 2026, through April 30, 2031, with one (1) available option period.

• Estimated Maximum Dollar Amount: $1,475,000.00

• Minimum Order: $5,000.00

• Proposal Submission Deadline: February 13, 2026, 10:00 AM CST.

• Proposals must be submitted electronically via email to Michael.cotton@va.gov.

• Proposals are to be submitted in three parts: Technical Proposal, Past Performance, and Price Proposal.

• Evaluation Factors: Technical Capability (Qualifications of Personnel, Management Capabilities and Responsibility), Past Performance, and Price Proposal. Technical Capability and Past Performance combined will be significantly more important than cost/price.

• This acquisition is a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside.

• The solicitation includes FAR and VAAR clauses incorporated by reference.

• Offerors must comply with all applicable Federal, State, and local laws, executive orders, rules, and regulations.

• Specific requirements for personnel qualifications, security, and data handling are detailed.

• Key personnel are essential for contract performance.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Quality Assurance Surveillance Plan (QASP) outlines the systematic method the government will use to evaluate contractor performance for a stated contract. It details what will be monitored, how monitoring will occur, who will conduct it, and how efforts and results will be documented.

This QASP focuses on the government's responsibility to objectively, fairly, and consistently evaluate performance, rather than detailing how the contractor accomplishes the work. It is a "living document" subject to review and revision, with changes coordinated through contract modification.

The QASP defines performance standards used to determine the level of contractor performance. These standards are listed in Section 6 and are used to assess contractor performance against desired services. Ratings (Exceptional, Very Good, Satisfactory, Marginal, Unsatisfactory) are assigned based on performance against these standards.

Not explicitly detailed in this document, but the QASP is designed to be applied throughout the contract's performance period.

• Government Roles: Includes Contracting Officer (CO) for overall contract performance and Contracting Officer's Representative (COR) for technical administration and surveillance.
• Contractor Roles: Requires designated contractor representatives (Primary and Alternate Program Managers).
• Monitoring Methods: Direct Observation, Periodic Inspection (quarterly), and Random Sampling.
• Documentation: Government will document performance (positive/negative) for Contract Performance Assessment Reports (CPARs). Contract Reports (CRs) will be issued for unacceptable performance, requiring contractor corrective action plans.
• Key Performance Areas (from Section 6): Qualification of Key Personnel, Patient Access, Patient Safety, Mandatory Training/Rules of Behavior/Information Security, Timeliness and Appropriateness of Prescription Review, and Customer Service.

Solicitation / RFP / RFQ

This solicitation is for Virtual Pharmacy Services for the Fargo/VISN23 region. The contract period is anticipated to be from May 1, 2026, to April 30, 2027, with four (4) option periods.

The specific requirements and deliverables are detailed in the attached documents, including a Quality Assurance Surveillance Plan (QASP), Organizational Conflicts of Interest information, Contractor Certification, and Contractor Rules of Behavior.

• Period of Performance: May 1, 2026 - April 30, 2027 (plus 4 option periods)

• Contracting Office: Department of Veterans Affairs, Network Contracting Office 23, Coralville, IA 52241

• Response Date/Time: February 13, 2026, 10:00 AM Central Time, Chicago, USA.

• Archive Date: 99 days after the response date.

• Further details on submission and evaluation criteria are expected within the attached documents.

• Set-Aside: Service-Disabled Veteran-Owned Small Business (SDVOSBC)

• NAICS Code: 456110 (Pharmacies and Drug Stores)

• Product Service Code: Q517

• The primary description is "See attached document: 36C26326R0031."

• Additional essential documents for bidders include:

  • D.1 QASP VISN PHARMACY
  • D.2 - Attachment 2 - ORGANIZATIONAL CONFLICTS OF INTEREST
  • D.3 - Attachment 3 - CONTRACTOR CERTIFICATION
  • D.4 - Attachment 4 - CONTRACTOR RULES OF BEHAVIOR