Q702--ICAD SUPPORT SERVICES
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), specifically the Louis A. Johnson VA Medical Center in Clarksburg, WV, is issuing a Combined Synopsis/Solicitation for ICAD Support Services. This opportunity seeks a contractor to provide licensing renewal and call center technical support for the iCAD software platform, which aids radiologists in 2D and 3D mammography image diagnostics. The contract will be a Firm-Fixed-Price award for a Base Year plus four (4) Option Years. Quotes are due by March 3, 2026, at 1:00 PM EST.
Scope of Work
The contractor shall provide comprehensive support for the iCAD software, which resides on a VA-owned server. Key requirements include:
- Licensing renewal for the iCAD software.
- Call center technical support available 8 am-6 pm EST, excluding holidays.
- Assistance with PACS/RWS connectivity, CAD workflow, and CAD/DICOM integration.
- Support for image quality questions and troubleshooting CAD performance across various PACS viewers and workstations.
- Remote diagnostics and access to CAD equipment for troubleshooting.
- Completion of available software updates and patching according to manufacturer specifications.
- Submission of service reports to the Contracting Officer's Representative (COR) within five working days of service completion.
- The contractor will not require access to VA sensitive information, computer systems, or physical VA facilities.
Contract Details
- Contract Type: Firm-Fixed-Price
- Period of Performance: A Base Year (March 27, 2026 - March 26, 2027) followed by four (4) Option Years, extending the potential contract duration through March 26, 2031.
- Set-Aside: UNRESTRICTED
- NAICS Code: 513210 (Software Publishers) with a size standard of $47 Million.
Submission & Evaluation
- Submission Deadline: March 3, 2026, at 1:00 PM EST.
- Submission Method: All quotes must be submitted via email to the Contracting Officer, Charles.willis@va.gov.
- Evaluation Criteria: Award will be based on the Lowest Price Technically Acceptable (LPTA) methodology.
- Proposal Requirements: Submissions must include a technical description, warranty terms, price, discount terms, and completed representations and certifications. Offerors must agree to hold prices firm for 30 calendar days.
- Eligibility: Prospective quoters must be registered in SAM.gov. Contractors are responsible for downloading all attachments and amendments from SAM.gov. Late proposals will be processed in accordance with FAR 52.212-1(f).
Contact Information
For inquiries, contact Charles Willis, Contract Specialist, at charles.willis@va.gov or 410-691-1328.