Qualtrics FedRAMP Survey Services, including Sampling and Remuneration Services

Questions & Answers / Clarifications

This document provides responses to vendor questions regarding an RFQ for Qualtrics FedRamp Products and Services.

• Procurement Intent: NIST intends to procure Qualtrics FedRamp Products and Services, not to find a partner to run and maintain an existing relationship.
• Implementation Services: A separate implementation/services partner is not required to procure Qualtrics on behalf of NIST.
• Survey Volume: Approximately no more than a total of 15,000 responses across 100 surveys are expected.
• User Licenses: No specific number of licensed users are required by NIST; unlimited users are not a preferable model.
• Scope of Services: NIST seeks support services to leverage existing Qualtrics technology. The contractor will need their own access to Qualtrics. The $12,000 not-to-exceed amount pertains to services.

These clarifications refine the understanding of the procurement's scope, focusing on support services for existing technology and clarifying user license and response volume expectations.

Solicitation / RFP / RFQ

This document, "Attachment B - Clauses, Instructions to Offerors, and Evaluation Criteria," provides detailed instructions and criteria for submitting quotations for Qualtrics Survey Services. It outlines the process for asking questions, submitting quotations, and how these quotations will be evaluated.

• Quotations must be submitted electronically via email to Jennifer Lohmeier at Jennifer.lohmeier@nist.gov.

• Quotations must consist of two volumes: Technical Quote and Price Quote.

• The Technical Quote must not contain price references but should detail the technical approach and prior experience (within the last three years).

• The Price Quote must include pricing information and a statement regarding acceptance of terms and conditions, noting any exceptions.

• All filenames must include the offeror's company name and title/subject.

• Documents must be compatible with Microsoft Office formats or Adobe PDF.

• The Government intends to award a purchase order without discussions.

• The contract will be a hybrid firm fixed price, time and materials (T&M) type.

• Quotations must be valid for a minimum of 60 calendar days.

• The total contract duration, including options, shall not exceed 36 months.

• Questions must be received by February 25, 2026, at 10:00 AM ET.

• Quotations must be received by March 5, 2026, at 10:00 AM ET.

• Evaluation will be based on two factors: Technical Capability (more important) and Price.

• Technical Capability will be assessed based on the proposed technical approach and key personnel.

• Demonstrated Prior Experience will be evaluated based on relevance and quality within the last three years.

• Price will be evaluated to determine if it is fair and reasonable.

• Offerors must be actively registered in the U.S. System for Award Management (SAM) at the time of solicitation close.

• Various FAR and CAR clauses are incorporated by reference, including those related to small business concerns, security requirements, and representations and certifications.

• Offerors are responsible for confirming receipt of their quotes.

• All applicable provisions listed in full text must be completed and submitted as an addendum to the price proposal.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial items, specifically Qualtrics Survey Services, including Sampling and Remuneration Services, for the Engineering Laboratory (EL) at the National Institute of Standards and Technology (NIST). The requirement is solicited as unrestricted, and qualified offerors are eligible to submit a quote. A separate solicitation will not be issued.

• Survey services utilizing Qualtrics FedRAMP Survey Services.

• Sampling and Remuneration Services.

• The solicitation includes a base period and two 12-month option periods.

• Anticipated contract type: Hybrid Firm-Fixed Price (FFP), Time and Material (T&M) Purchase Order.

• Period of Performance: Base period (March 1, 2026 – February 28, 2027), Option Period 1 (March 1, 2027 – February 28, 2028), Option Period II (March 1, 2028 – February 28, 2029).

• Estimated start date: March 1, 2026.

• Offerors must provide pricing in accordance with Attachment A – Statement of Work (SOW).

• Attachment B includes Clauses, Instructions to Offerors, and Evaluation Criteria.

• NAICS Code: 541910 – Marketing Research and Public Opinion Polling.

• Small business size standard: $22.5 Million.

• Solicited as unrestricted; all qualified offerors are eligible.

• The solicitation document and incorporated provisions and clauses are effective through Federal Acquisition Circular (FAC) 2025-06 (October 1, 2025).

• Pricing is detailed for CLINs covering base period and optional tasks, including remuneration limits and additional survey collections.

Statement of Work (SOW) / Performance Work Statement (PWS)

To obtain Qualtrics FedRAMP Survey Services, including Sampling and Remuneration Services for the National Institute of Standards and Technology (NIST) Engineering Laboratory (EL).

• Provide survey respondent and survey frame services using Qualtrics software.

• Manage incentives and verify receipt for survey respondents, including contact for remuneration.

• Provide remuneration to respondents via gift cards within seven (7) business days of receiving respondent information.

• Submit quality responses in .CSV format, determined by successful completion of attention check questions.

• Perform remuneration and contract services for up to 100 survey instruments.

• Participate in monthly status meetings and submit monthly reports.

• Quality responses are defined by successful completion of attention check questions.

• Data to be provided in .CSV format.

• Monthly reports detailing project status, sample frame discussion, remuneration deliveries, and any delays.

• Place of Performance: Contractor's facility.

• Period of Performance: Base period of 12 months (March 1, 2026 - February 28, 2026) plus two (2) 12-month option periods.

• Use of Qualtrics software is mandatory.

• Remuneration for participants is not-to-exceed $12,000 for the base period and $5,000 for each optional task, with individual gift card values between $5-$30.

• Contract type is a hybrid Firm-Fixed Price (FFP) and Time & Material (T&M).

• Contracted online panels are acceptable/desired.

• Recruitment from NIST lists is relevant but not the only source.

• PII may be maintained for email contacts provided in survey data collections.

• Two optional tasks are available, each exercisable up to one time during each performance period, involving additional survey collections with sample frame and incentive management.

Solicitation / RFP / RFQ

This document provides instructions, clauses, and evaluation criteria for the "Qualtrics Survey Services" solicitation (Solicitation Number: 1333ND26QNB730025). The government intends to award a purchase order without discussions, but reserves the right to enter into discussions if necessary. The procurement is conducted under FAR Part 12 procedures.

• Quotations must be submitted electronically via email.

• Quotations must consist of two volumes: Technical Quote and Price Quote.

• Volume I (Technical Quote) must not contain pricing but should detail the technical approach, resource information, and demonstrated prior experience (within the last three years).

• Volume II (Price Quote) must include pricing information and a statement regarding acceptance or exceptions to the terms and conditions.

• All filenames must include the offeror's company name and title/subject.

• Documents must be compatible with Microsoft Office formats or Adobe PDF.

• The contract will be a hybrid firm fixed price, time and materials (T&M) type purchase order.

• Quotations shall be valid for a minimum of 60 calendar days.

• The total duration of the contract, including options, shall not exceed 36 months.

• Questions must be submitted electronically to Jennifer Lohmeier at Jennifer.lohmeier@nist.gov by January 27, 2026, 10:00 AM ET.

• Quotes must be submitted via email to Jennifer.lohmeier@nist.gov by February 3, 2026, 10:00 AM ET.

• Evaluation will be based on Factor 1 - Technical Capability (more important) and Factor 2 - Price.

• Technical Capability will be evaluated based on the proposed technical approach, understanding of SOW, and key personnel capabilities.

• Demonstrated Prior Experience will be evaluated based on the extent to which prior work demonstrates capability and capacity.

• Price will be evaluated to determine if it is fair and reasonable.

• Offerors must be an "active" registrant in the U.S. System for Award Management (SAM) at the time of solicitation close.

• Various FAR and CAR clauses are incorporated by reference, including those related to security, representations and certifications, and contract terms.

• Specific instructions are provided for electronic submission, quote format, and evaluation criteria.