R426--Remote Health Record Coding Services
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), specifically the VA Central California Health Care System (VACCHCS), is conducting a Sources Sought to identify qualified firms capable of providing non-personnel telephone operator/switchboard services. This notice outlines detailed requirements for a potential Firm Fixed-Price contract to ensure 24/7 communications support. Responses are due June 9, 2026, at 10 AM Pacific Time.
Scope of Work
The contractor will provide comprehensive telephone operator services, including:
- Operating Cisco 8841 consoles with 7915 sidecars and Cisco Agent Desktop.
- Managing calling queues and utilizing the Lynx notification system for paging.
- Answering, processing, and routing all incoming calls politely and efficiently.
- Responding immediately and professionally to emergency alarms, codes, bomb threats, fires, and disasters.
- Receiving and transmitting over two-way radios, and utilizing facility radio, overhead paging, pocket paging, and code-paging systems.
- Assisting facility staff and patients with placing calls and reporting telephone equipment malfunctions.
- Entering messages in the Phone Message Manager system.
- Handling VA sensitive information, including access to the daily facility inpatient roster via VistA for patient location and call forwarding purposes.
- Ensuring 24/7 coverage, seven days a week, including holidays, for console switchboard, fax machine, audio, radio, visual, and pocket paging systems.
- Providing comprehensive plans for continuity of services during employee outages and for handling workload exceeding normal volume by 20%.
Contract & Timeline
- Type: Sources Sought (anticipating a Firm Fixed Price contract)
- Duration: Base Year (Oct 1, 2026 - Sep 30, 2027) with four Option Years.
- Place of Performance: VA Central California Health Care System, Fresno, CA.
- Set-Aside: Not specified.
- Response Due: June 9, 2026, 10 AM Pacific Time, Los Angeles, USA.
- Published: May 26, 2026.
Submission & Evaluation
Responses will be used for market research to inform future acquisition strategies. Invoicing for any resulting contract will require electronic submission via VA’s Electronic Invoice Presentment and Payment System (Tungsten).
Additional Notes
Contractor personnel must be trained in VA procedures and policies, wear appropriate identification badges, and have automobile liability insurance. Strict adherence to Privacy Act, Freedom of Information Act, and extensive information and IT security requirements (including data encryption, access controls, incident reporting, and compliance with regulations prohibiting Information and Communications Technology (ICT) transactions from foreign adversaries) is mandatory. A Business Associate Agreement (BAA) will be required due to potential access to Protected Health Information (PHI). The government will provide facilities, necessary equipment, furnishings, and materials, while the contractor provides materials particular to their business operation.