R699--Salem VAMC Telephone Switchboard Operators
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), through its Network Contracting Office 6, has awarded a contract for Telephone Switchboard Operator Services at the Salem VAMC. The award, valued at $1,232,304.15, was made to INNOVATION AT WORK, INC. This opportunity was designated as a Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside.
Scope of Work
The contract encompasses the provision of On-Site Telephone Switchboard Operator Services and Administrative Support for the Salem VA Medical Center. These services are critical for maintaining efficient communication and administrative functions within the facility.
Contract & Timeline
- Type: Firm-Fixed Price (as indicated in the original solicitation)
- Award Number: 36C24626P0650
- Award Value: $1,232,304.15
- Award Date: May 11, 2026
- Awardee: INNOVATION AT WORK, INC (UEI: FBFALR6EY3V4)
- Set-Aside: Service-Disabled Veteran-Owned Small Business (SDVOSB)
- Product Service Code: R699 (Other Administrative Support Services)
- NAICS Code: 561421 (Telephone Answering Services)
Additional Notes
The original solicitation (36C24626Q0239) for these services was anticipated to be issued around April 10, 2026, with quotes due by April 21, 2026. Prospective contractors were required to be registered in SAM.gov and have updated information in the VA Financial Service Center’s Customer Engagement Portal. The contracting office is Network Contracting Office 6, and the point of contact is Satasha Stewart, Contracting Officer (Satasha.Stewart@va.gov, 757-728-3182).