R699--Salem Telephone Switchboard Operators
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), specifically the Salem VA Medical Center in Salem, VA, is soliciting for vendors to provide On-Site Telephone Switchboard Operator Services and Administrative Support. This opportunity is a Total Service-Disabled Veteran Owned Small Business (SDVOSB) Set-Aside and will be awarded as a Firm-Fixed contract. A Request for Quotation (RFQ) was issued on or around April 10, 2026. Quotes are due by April 21, 2026, at 3:30 PM ET.
Scope of Work
The selected contractor will be responsible for providing comprehensive on-site telephone switchboard operator services and administrative support to the Salem VA Medical Center. Key deliverables include managing incoming and outgoing calls, operating the switchboard system, and performing various administrative tasks as required.
Contract & Timeline
- Contract Type: Firm-Fixed Price
- Set-Aside: Total Service-Disabled Veteran Owned Small Business (SDVOSB)
- NAICS Code: 561421 (Telephone Answering Services) with a $19 Million size standard
- Product Service Code (PSC): R699 (Support-Administrative: Other)
- RFQ Issued: On or around April 10, 2026
- Quotes Due: April 21, 2026, 3:30 PM Eastern Time
- Published Date: April 10, 2026
Eligibility & Submission
Prospective contractors must be registered in SAM.gov at the time of quote submission and have updated information in the VA Financial Service Center's Customer Engagement Portal. SDVOSB, VOSB, or Small Businesses planning to subcontract must provide a plan demonstrating that their company performs at least 51% of the requirement. Interested and capable contractors should email Satasha Stewart at Satasha.Stewart@va.gov, referencing solicitation number 36C24626Q0239.
Additional Notes
All questions regarding this solicitation must be directed via email to Satasha.Stewart@va.va.gov. Phone calls will not be accepted.