R426--VISN 10 Tele Town Halls - 11 VA Sites This Amendment changes the NAICS, PSC, CLIN 0002, SOW, POP, adds FAR 52.222-41 and VAAR 852.219-73.
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), Network Contracting Office (NCO) 10, has awarded a firm-fixed-price contract for Tele Town Hall Services to EASIER COMMUNICATIONS, LLC. This contract, valued at $385,000.00 for the base year, will support 11 VA sites across Ohio, Indiana, and Michigan by facilitating virtual town halls to connect with Veteran patients. This opportunity was a Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside. The award was made on January 30, 2026, following solicitation 36C25026Q0212.
Scope of Work
The awarded services involve providing comprehensive tele-town hall capabilities. This includes conducting a total of 102 virtual town halls over a 12-month period. Each event is designed to reach Veteran patients through 20,000 direct calls, including pre-event calls and recorded messages. The services also require an online option with closed captioning, provision of two call screeners per event, a dashboard for participants, call scripts, control sheets, pre-call training, voicemail recording, and full event reports detailing survey responses, call volume, participant duration, and speaker queue.
Contract Details
- Contract Type: Firm-Fixed-Price
- Awardee: EASIER COMMUNICATIONS, LLC
- Contract Number: 36C25026C0053
- Award Value: $385,000.00 (Base Year)
- Contract Structure: Base Year + 3 Option Years
- Set-Aside: Service-Disabled Veteran-Owned Small Business (SDVOSB)
- NAICS Code: 517810 (All Other Telecommunications)
- Product Service Code (PSC): R426 (Communications Services)
- Award Date: January 30, 2026
- Published Date: February 4, 2026
Additional Information
The contracting office is 250-NETWORK CONTRACT OFFICE 10 (36C250). The Contracting Officer for this award is Gina P. Crank (gina.crank@va.gov, 614-625-1236).