Replacement Notification System

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for a replacement of an existing emergency notification system for the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). The new system, a FedRAMP Moderate software-as-a-service (SaaS) cloud solution, aims to provide urgent and focused emergency and routine notifications for law enforcement, regulatory, and emergency management activities.

• Procure a cloud-based mass notification system to replace the current system, which will be end-of-life by December 31, 2025. The new system should be operational by May 1, 2025.

• The system must allow authorized personnel to send text, email, and voice messages instantaneously to ATF personnel, interagency law enforcement partners, and Federal Firearms Licensees.

• The system must be capable of sending push notifications without prior registration.

• Support for multiple communication modes including Landline, Cell phone (recorded voice or text-to-speech), SMS Text, MMS Text, E-mail, VoIP, and Social media.

• Robust database management with at least two distinct databases for ATF Employee data and Federal Firearms Licensee data.

• User management capabilities including customized rosters, rule-based notification delivery, and a secure web portal for user self-registration and contact management.

• Mobile application for public use with registration and notification setting management.

• Intuitive message creation and delivery, with capabilities for prioritizing messages, recording live voice, text-to-speech translation, scenario creation, and two-way polling.

• Integration with social media platforms (Facebook, Twitter) and the FEMA Integrated Public Alert and Warning System (IPAWS).

• GIS mapping interface for designating notification areas, including circles, predefined geographic areas, user-defined polygons, and imported images.

• Real-time monitoring and comprehensive reporting on message delivery, recipient responses, and historical data.

• The system must be FedRAMP Moderate certified or above.

• Must meet or exceed "public safety grade" security and reliability standards.

• Must be fully Section 508 compliant and ADA compliant.

• Technical support must be available 24/7/365.

• Initial training must be provided at no additional cost.

• Contract period: Base year plus four option years (total of five years).

• Place of Performance: National Coordination Center.

• Vendor must have experience with multiple Federal, state, and local government contracts and operate within a FedRAMP approved data center.

• The system must be capable of authenticating users via government-provided Personal Identity Verification (PIV) credentials.

• The system must be able to handle at least 75 simultaneous users without performance degradation.

• Proposers must describe their pricing structure, including any options.

• Contractor personnel will require ATF background investigations and security clearances.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Quality Assurance Surveillance Plan (QASP) outlines the procedures and guidelines for the ATF Emergency Support Section to monitor contractor performance and ensure required performance standards or service levels for the ATF Mass Notification System are achieved.

• The QASP details systematic methods for monitoring performance and identifying required documentation.

• It defines roles and responsibilities of the Integrated Project Team (IPT), performance objectives, and methodologies for monitoring and evaluating contractor performance.

• The plan focuses on a performance-based approach, emphasizing results rather than strict compliance with processes, allowing contractor flexibility.

• The contractor is responsible for overall work quality through their Quality Control (QC) program.

• Performance standards and quality levels are detailed in the PWS and Attachment 1 (Performance Requirements Summary).

• Meeting required service or performance levels results in payment; exceeding them may earn incentives or award fees.

• Failure to meet levels will result in deductions.

• Acceptable Quality Levels (AQLs) are structured to provide negative incentives for shortfalls, with 100% performance required for critical activities like life-safety notifications.

• Surveillance methods include random monitoring and periodic inspections by the COR.

• Customer feedback is a key indicator, with mechanisms for formal surveys and handling customer complaints.

• The Survey Period is TBD, proposed as Base plus 4 Option Years.

• The contractor must develop and implement a performance management system.

• The government representative (COR) will monitor performance and review reports.

• Monthly reports summarizing QA surveillance results will be prepared.

• Reviews and resolutions between the COR and contractor are outlined, including potential contract modifications for changes to service levels or metrics.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation (DJA-26-ASOD-PR-0271) for a replacement mass notification system for the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). The system must be a FedRAMP Moderate software-as-a-service (SaaS) cloud-operated solution capable of sending text, email, and voice messages instantly, including those with life-safety implications. It will be used for law enforcement, regulatory, and emergency management activities by ATF and the Department of Justice. The system must also support sending push notifications without prior registration.

• Software-as-a-Service (SaaS) cloud-operated mass notification system.

• Capability to send text, email, and voice messages.

• Ability to send push notifications without prior registration.

• FedRAMP Moderate compliance.

• Support for law enforcement, regulatory, and emergency management activities.

• Contract Type: Total small business set-aside, single-award Firm-Fixed-Price (FFP).

• Period of Performance: One Base Year, with potential for option years.

• Place of Performance: ATF The National Coordination Center, 99 New York Avenue, NE, Suite 2N-584, Washington, D.C., 20226. Support may be located within the United States.

• Required Delivery Date (RDD): Acceptance will be 7 Days after award.

• Period of Performance (POP): May 15, 2026 – May 14, 2031 (for Base Year).

• Submission Method: Email to David.Berger@atf.gov and Nya.Houston@atf.gov.

• Submission Deadline: 2:30 PM EST on May 12, 2026.

• Quotes must be submitted in two parts: technical and pricing, clearly labeled.

• Evaluation Factors: Lowest price, technically acceptable source selection process.

  • Factor 1: Technical Acceptability (meets RFQ requirements).
  • Factor 2: Price.

• Questions Deadline: 12:00 PM EST on May 11, 2026, submitted in writing via email to David.Berger@atf.gov.

• Total small business set-aside.

• NAICS Code: 541519

• PSC Code: DH10

• Vendors must use the attached Performance Work Statement (PWS) to form their quote.

• Attachment A includes a Pricing Table with CLINs for base licensing, add-on licensing, setup fees, and message units, including unexercised options.

• Offerors must be registered in the System for Award Management (SAM).

• Various FAR and JAR clauses are included, covering topics such as covered telecommunications equipment, responsibility matters, confidentiality, and security requirements.