Request for Information for Healthcare Compliance Training

Request for Information (RFI)

This RFI is issued by the Defense Health Agency (DHA) Contracting Activity (DHACA) for market research purposes to identify qualified sources for Healthcare Compliance Training (HCT) Content. It is not a Request for Proposal (RFP) and does not commit the Government to a future contract. The DHA requires a cloud/web-based system for continuously updated healthcare compliance training and Continuing Education/Continuing Medical Education (CE/CME) programs.

• A cloud/web-based online platform providing access to courses meeting mandatory training requirements from The Joint Commission (TJC), OSHA, CDC, and other medical/health regulatory bodies.

• The platform must support government-owned/created content, accreditation of government-developed content, and associated support services.

• A minimum of 500 Continuing Education (CE)/Continuing Medical Education (CME) courses.

• Training areas include TJC, OSHA, CDC, CE/CME professional organizations, and DHA MTF-specific training.

• Interested parties must submit a detailed capability statement.

• The submission deadline is Friday, 27 March 2026, 12:00 pm ET.

• Submissions should be in Microsoft Word or Adobe PDF format via email to the Contracting Officer and Contract Specialist.

• Respondents are asked to identify their Small Business/Socio-Economic status (e.g., small business, 8(a), HUBZone, etc.).

• The RFI includes a Draft Performance Work Statement (PWS) for feedback.

• Specific questions are posed regarding potential risks, clarity of requirements, NAICS codes, teaming, contract vehicles, and contractor capabilities in user profiling, course management, compliance reporting, CE/CME documentation, MTF accreditation, and security (FedRAMP, ATO).

• Vendors are cautioned that simply restating requirements is not sufficient; a demonstrated understanding and capability is expected.

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide access to cloud/web-based online learning for personnel assigned to DHA Medical Treatment Facilities (MTFs) to support medical treatment facility operations.

• Provide a platform for Continuing Medical Education (CE/CME), mandatory regulatory, certification, accreditation, safety, and specialty-specific training.

• Deliver a minimum of 500 accredited medical training courses.

• Offer courses covering disciplines such as OSHA, CDC, TJC, DoD regulations, and MTF-specific policies.

• Create user profiles, group users by medical profession, assign training plans, and track completions.

• Apply for and submit documentation for MTF/DTF personnel CE/CME and facility accreditation.

• Provide a learning management system (LMS) for managing participants, communication, user profiles, training assignment, reporting, and online course creation.

• Maintain 24/7/365 online connections for DHA personnel to complete courses.

• Host site-specific courseware within ten business days of receipt.

• System downtime for maintenance not to exceed 48 hours in any three-month period.

• 95% of student surveys reflecting a satisfaction rate of at least 70%.

• No complaints of non-availability of help desk support.

• 48-hour minimum notice for scheduled system maintenance.

• Real-time reporting capability available 24/7/365.

• Base Year: Date of award through 12 months (including 60-day phase-in).

• Four Option Years of 12 months each.

• 6-Month Extension option.

• Full performance start date: February 1, 2027.

• Place of performance: Remote location.

• Contractor personnel must comply with cybersecurity requirements (NIST SP 800-171, CMMC if applicable).

• Contractor personnel require background investigations and Common Access Cards (CACs).

• Adherence to HIPAA and other data privacy regulations.

• Provide a Contract Manager and alternate.

• Maintain a Quality Control (QC) program and Quality Assurance (QA) plan.

• Provide various reports including needs assessments, customer feedback, monthly/quarterly/annual reports, and real-time reporting.